Horizon Health Services - Horizon Village

6301 Inducon Drive East, Sanborn, New York, 14132

OVERALL REVIEWS

4

Avg. score from 4 reviews

CRITERIA

  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
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About Horizon Health Services - Horizon Village

Reviewed by Our Contributors

ABOUT HORIZON HEALTH SERVICES – HORIZON VILLAGE

Horizon Village, located in Sanborn, N.Y., offers residential treatment to adults struggling with substance use and co-occurring mental health disorders. According to a 2017 SAMHSA survey, 25.4 percent of non-hospital treatment facilities in New York offer a residential program and 61 percent offer treatment for co-occurring disorders.

Horizon Village is part of a larger network of more than 20 treatment facilities in the greater Buffalo, N.Y. area operated by Horizon Health Services, Inc. In addition to residential programs, other Horizon locations offer outpatient services, detox, and aftercare programs.

TREATMENT & ASSESSMENT

The facility’s treatment program follows a holistic and individualized approach. Treatment is integrated to focus on the medical, psychological, spiritual, cultural and environmental needs of each client.

Throughout treatment, clients receive individual and group therapy, self-help and step-work, addiction education, vocational and educational assessments, and medical and psychiatric evaluations. Families are included in the treatment program through a specialized family program that occurs two times a week.

Horizon Village also offers gender-specific treatment for women as well as specialized treatment for gambling addiction. According to a 2017 SAMHSA survey, 64.4 percent of treatment facilities in New York offer a treatment program specific to adult women and 24.2 offer treatment for gambling addiction.

STAFF CREDENTIALS

The treatment team at Horizon Village is made up of a multidisciplinary team representing the fields of medicine, social work, nursing, alcoholism and substance misuse counseling, family counseling, psychology, psychiatry and activities therapy. Horizon Village is licensed by the New York State Office of Alcoholism and Substance Abuse Services.

ACCOMMODATIONS & AMENITIES

Located on a three-acre campus, Horizon Village has 50 beds, more than the average of 39 beds across all New York residential treatment facilities. The facility is a modern, one-story, and handicap-accessible building with 24 shared rooms and two private rooms. Horizon Village is equipped with a dining hall, fitness center, gardens, picnic area, softball diamond, and basketball court.

WHAT ALUMNI SAY

The sole alum surveyed by Rehabs.com to date gave a highly negative review. The reviewer N.B. wrote, "This is the most god awful rehab. The staff are all textbook taught and can not relate to anyone there. Also they are more concerned about the money than your recovery." N.B. also complained of inconsistent scheduling of therapy groups, lack of access to medication, and overly strict policies that lead to restricted access to treatment options.

On Facebook, Horizon Health Services received much more positive feedback.[1] The organization earned an average rating of five out of five stars based on the opinion of 42 people, though Horizon staff can manage reviews. However, reviews on Facebook were for the organization as a whole and not necessarily relevant to the Horizon Village location.

WHAT FRIENDS & FAMILY SAY

The sole loved one surveyed by Rehabs.com to date left a highly positive review overall. The reviewer, M.M.G., gave high ratings (four or five stars) in a number of categories, including treatment for co-occurring disorders, counseling options, staff training and experience, holistic offerings, and many others. She felt that a strength of the facility was the strong community fostered at Horizon Village. When asked about weaknesses of the facility, she mentioned that there can be a very long wait time for admittance. She also wrote, “A lot of what he learned still sticks with him. Clean now for 2 1/2 yrs.”

WHAT STAFF SAY

The two staff members polled by Rehabs.com to date offered mixed opinions. One reviewer, A.W., gave five stars for the experience of staff, honesty in marketing, and dedication to put clients' interests first. When asked about the strengths of the facility, they wrote “Innovative treatment, caring staff, country setting, wellness counseling, MH and psych services on site.” However, they also wrote that the facility is “Under staffed due to OASAS staffing patterns.”

The other staff member, O.H., left a negative review, giving only two stars to the facility's treatment effectiveness, accommodations and amenities, and meals and nutrition.

FINANCING

There is currently no information provided by the facility regarding its costs. However, the lone individual polled by Rehabs.com on the facility's affordability gave two out of five stars. Horizon Village offers the assistance of a financial case manager to program participants. Clients are encouraged to contact the facility directly for additional information regarding the cost of treatment.

CONCLUSION

In November of 2018, Horizon Health Services opened Aurora Village, a new 25-bed residential treatment facility for women on the Horizon Village campus in Niagara County.

[1] https://www.facebook.com/pg/horizonhealthservices/reviews/?ref=page_internal

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4 Reviews

4/5
  • Accommodations & Amenities
    4/5
  • Treatment Effectiveness
    4/5
  • Meals & Nutrition
    4/5
Note

Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.

  • O.H
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I wouldn\'t recommend applying for any position at Horizon Health Services. Management was terrible, didn\'t accommodate to the employee, pay rate wasn\'t the best and the hours were terrible. Do not work here for the sanity of your mental health.
  • nb
    This is the most god awful rehab. The staff are all textbook taught and can not relate to anyone there. Also they are more concerned about the money than your recovery. If you are caught with \"contraband\" in your room which could be as simple as a glass of water you are restricted from attending AA meetings which I always thought were part of your recovery. So they are punishing people by taking away their recovery options? The simple answer for anyone questioning anything they say which they make up new rules every day that are not in the handbook is to kick people out and fill their bed with the next person waiting. They know there are literally thousands of people waiting so your just a number. They have maybe 3-4 groups per day and are constantly canceling groups whenever there is a matter involving the business or they have \"meetings\". The staff here act like they are prison guards rather than the warm welcome feeling you would expect dealing with people in recovery from alcoholism and drug addiction. I also was unable to get simple over the counter antacid medicine or tums for the first week I was here causing my esophagus to become inflamed and bleed. I would never recommend this place to anyone that is in a bad place and needs help.
  • Marie
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Strong community. VERY LONG WAIT TIME FOR ADMITTANCE. A lot of what he learned still sticks with him. Clean now for 2 1/2 yrs.
  • Ann
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Innovative treatment, caring staff, country setting, wellness counseling, MH and psych services on site. Intense program and treat individuals with respect and dignity. Have 14 acres and a lot to do on the campus. Are expanding to include a 25 bed facility for 18-25 year olds due to the heroin epidemic and the great need for treatment for this population.