Insight House Chemical Dependency Services, Inc.

500 Whitesboro Street, Utica, New York, 13502

OVERALL REVIEWS

4.1

Avg. score from 8 reviews

CRITERIA

  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
View all reviews

About the Facility

Reviewed by Our Contributors

ABOUT INSIGHT HOUSE CHEMICAL DEPENDENCY SERVICES, INC.

Located in Utica, N.Y., Insight House is a private, nonprofit organization that serves adults and teens faced with substance abuse and co-occurring mental health issues. Treatment programs include long-term residential, day treatment, and outpatient care. Education and prevention programs are also on offer, though detox services are not.

TREATMENT & ASSESSMENT

Walk-in assessments are available Monday and Friday morning. Prospective clients generally require two visits to help clinicians form a customized treatment plan. Individuals requiring detoxification or methadone treatment may be referred to a nearby is necessary, though medication-assisted therapy (MAT) and psychiatric assessments are both provided on-site.

Those in need of a structured, supervised environment for rehabilitation may be referred for residential treatment, typically completed in six to nine months. The program is organized around group therapy sessions to address any underlying thinking patterns contributing to addictive behavior, wellness groups, and life skills training. Along with these core therapeutic and educational programs, Insight House runs G.E.D. classes and provides referrals for vocational training.

The intensive day treatment program meets four hours a day, five days a week in the beginning, with decreasing frequency as clients progress. The program consists of individual and group counseling and offers women-only treatment with sessions that address trauma, parenting, self-esteem, and health issues.

For those in the early stages of recovery and those who’ve completed more intensive treatment, outpatient counseling offers opportunity for ongoing care. A free support group for families meets each Tuesday evening.

STAFF CREDENTIALS

The treatment team includes medical doctors, registered nurses, master’s level mental health and substance abuse counselors, licensed social workers, and case managers.

ACCOMMODATIONS & AMENITIES

The residential facility at Insight House can accommodate up to 44 men and women at a time. Residents have access to a gym and opportunity for other recreational activities.

The seven Rehabs.com survey respondents gave Insight House average ratings of 4.28 out of five for its accommodations and meals and 4.71 for its cleanliness.

WHAT ALUMNI SAY

The two alumni surveyed by Rehabs.com as of this writing agreed on several areas of strength, such as the opportunities for family participation, the staff’s experience and training, and program affordability. Both gave a perfect five-star ratings when indicating how strongly they’d recommend treatment and both described the staff as caring, though one found the facility disorganized. “I have never felt so understood in my life,” the other told Rehabs.com on a more positive note.

To date, all seven Facebook users gave Insight House a perfect five stars, one of whom called it “an amazing place to go to if you need help with your addiction.”[1]

WHAT FRIENDS & FAMILY SAY

The majority of the five Rehabs.com survey respondents gave positive feedback about their loved one’s treatment experiences. All but one highlighted the staff's professionalism, empathy, and experience. “Staff is phenomenal,” one wrote.

Collectively, these reviewers gave Insight House average ratings of at least 4.5 stars out of five for metrics measuring program affordability, policies concerning connectivity outside of the facility, and family participation.

FINANCING

An initial evaluation costs $120 while other services are assessed on a sliding fee scale. Private insurance, HMO plans, Medicaid, and self-payment are also accepted forms of payment. The state-funded facility maintains that persons “will not be denied treatment due to inability to pay."

[1] https://www.facebook.com/pages/Insight-House-Chemical-Dependency-Services/166845723327266

Social Media Links
Important Notice

Rehabs.com is a third-party resource for consumers seeking addiction treatment.

We list thousands of treatment providers throughout the U.S., often including alumni and staff ratings and reviews, and Rehabs.com 360 Guides that provide valuable information for people making difficult decisions. Rehabs.com is not influenced in regards to its ratings or reviews by any treatment center or its sponsors, and we clearly designate advertiser relationships with “Sponsor” or “Ad” or “Advertisement”.

8 Reviews

4.1/5
  • Accommodations & Amenities
    4.3/5
  • Treatment Effectiveness
    3.8/5
  • Meals & Nutrition
    4.3/5
Note

Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.

  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Employees mistreat clients. Decent food.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    closetest to our patients home, very understaffed, a lot of repeat treatments if this is your first time with this facitily you most likely will be back or finding a different one the second time around very understaffed and under educated staff especially for the high number of people from the city that need treatment
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Worked with me when I had no money to pay very confidential. I believe all the employees really liked their job and it showed. they truly want you to get better I cannot say enough about this place I am so lucky that it was here for me I had attended another rehab before and left to go to insight house because I was so unhappy with the other rehab and switching to Insight house was the smartest thing I have done. They give so much to the community they are the Best, felt so comfortable there that I ended up spending One year in outpatient and did not want to leave. The staff is profressional and extremely knowledgable . Have been to other rehabs and they cannot compare to Insight house, I have never felt so understood in my life. I have been clean for over 2 yrs and if God forbid I ever relapse they will be my first phone call.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    very empathetic to client and their family and they accept you even if you have no insurance. staff is phenomenal, they really care about you as a person with a disease. They treat you on an individual basis not just a number, they make you feel special.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    good people, it helps
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    professionalism compassion but lack of funding. A loved one went through much turmoil with a crack cocaine addiction and completed a program here, went back to the addiction a year later, went back in here and has now been succesfully clean for a long time.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Kind people. It works
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Secure facility and caring staff. Not Well organized. If your seeking help and are committed they can help

Nearby cities with more treatment facilities: