Insight House Chemical Dependency Services, Inc. in Utica, NY

Call (315) 724-5168 to Contact Insight House Chemical Dependency Services, Inc.

Overall Rating

(4.2 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
500 Whitesboro Street
Utica NY 13502

Insight House Chemical Dependency Services, Inc. Philosophy

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Review by Contributors


Located in the central New York town of Utica, Insight House serves adults and adolescents struggling with chemical dependency and co-occurring mental health issues. Treatment programs include long-term residential, day treatment, and outpatient services. The facility also provides education and prevention programs for the local community, with approximately 600 clients and community members participating in Insight House programs every month. The facility does not offer detoxification.


Individuals may receive an initial assessment without an appointment. The process of assessment, which helps clinicians to form a customized treatment plan for each client, generally requires two visits. If detox or methadone treatment is necessary, the staff will refer clients to an outside facility.

Clients who would benefit from a structured, supervised environment during rehabilitation are referred to the residential program for a typical stay of six to nine months. According to the facility’s website, suboxone medication-assisted therapy is available, as well as psychiatric assessments as needed. Clients participate in group therapy sessions to address underlying thinking patterns contributing to addictive behavior, wellness groups, and life skills training and practice. Along with core therapeutic and educational programming, Insight House also provides G.E.D. classes referrals for vocational training.

Clients in the intensive day program meet for four hours a day, five days a week in the beginning, and with decreasing frequency as they progress in recovery. Treatment is based in individual and group counseling. A women-specific treatment track is offered with sessions addressing trauma, parenting, physical health, self-esteem, and socialization.

Clients who either are in the early stages of chemical dependency or have completed more intensive residential or day rehab and want to continue in treatment may participate in outpatient programming.


The treatment staff includes medical doctors, registered nurses, master’s level mental health and substance abuse counselors, licensed social workers, and case managers. Several interns also work at Insight House while pursuing all levels of education from associate’s to graduate degrees.


The 44-bed residential facility has access to a gym and several other recreation activities. surveys of seven alumni and loved ones indicated that most approved of the quality of meals and opportunities for exercise and leisure. A metric measuring the facility’s cleanliness and maintenance received an average rating of 4.71 out of five.


Two alumni polled by agreed on several areas of strength, including opportunities for family participation, staff experience and training, and the facility’s affordability. Asked to rate on a scale of one to five the effectiveness of treatment, one respondent gave the highest rating and the other chose a three.

Both described the staff as caring, although one also noted disorganization. Highlighting the staff’s empathy, one alum wrote: “I have never felt so understood in my life.” The availability of holistic therapy options received the lowest ratings of just three and two.

Six reviewers on Facebook gave Insight House an average of 3.6 out of five stars, although none provided written comments.[1]


Most family and friends polled by agreed with the positive alumni reviews. All but one of five loved ones praised the staff for professionalism, empathy, and experience. While one described the facility as understaffed and would not recommend Insight House, they also represented their loved one’s treatment as effective.

Metrics measuring affordability, the facility’s policy regarding connectivity with the outside, and quality of counseling options all received average ratings of more than 4.5 out of five.


Reviews written on Indeed by seven current or former employees indicated that the program’s staff was dedicated and experienced. Most mentioned their participation in continuing education to best serve clients and all referenced coworkers as caring.[2]


The cost of an initial evaluation is $120, and other services are assessed on a sliding fee scale. Some private insurance plans and self-pay are accepted, as well as Medicaid for non-residential treatments. Insight House receives state funding.

Updated March 2017



Published on March 2017

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
closetest to our patients home, very understaffed, a lot of repeat treatments if this is your first time with this facitily you most likely will be back or finding a different one the second time around very understaffed and under educated staff especially for the high number of people from the city that need treatment

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Worked with me when I had no money to pay very confidential. I believe all the employees really liked their job and it showed. they truly want you to get better I cannot say enough about this place I am so lucky that it was here for me I had attended another rehab before and left to go to insight house because I was so unhappy with the other rehab and switching to Insight house was the smartest thing I have done. They give so much to the community they are the Best, felt so comfortable there that I ended up spending One year in outpatient and did not want to leave. The staff is profressional and extremely knowledgable . Have been to other rehabs and they cannot compare to Insight house, I have never felt so understood in my life. I have been clean for over 2 yrs and if God forbid I ever relapse they will be my first phone call.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
very empathetic to client and their family and they accept you even if you have no insurance. staff is phenomenal, they really care about you as a person with a disease. They treat you on an individual basis not just a number, they make you feel special.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
good people, it helps

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
professionalism compassion but lack of funding. A loved one went through much turmoil with a crack cocaine addiction and completed a program here, went back to the addiction a year later, went back in here and has now been succesfully clean for a long time.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Kind people. It works

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Secure facility and caring staff. Not Well organized. If your seeking help and are committed they can help

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