Intermountain Hospital Philosophy
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Areas of Specialization
GENERATIONS TREATMENT FOR MATURE ADULTS, CAST - CLEAN AND SOBER TEENS
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ABOUT INTERMOUNTAIN HOSPITAL
Founded in 1980, Intermountain Hospital is a psychiatric and chemical dependency hospital located on a 10-acre campus in central Boise, Idaho. The program offers medical detox, a residential program, and outpatient treatment for adolescents, adults, and teens struggling with substance abuse.
TREATMENT & ASSESSMENT
According to the center’s website, a psychiatrist conducts an initial assessment that’s used to put together an individual treatment plan. Discharge planning begins when the client is admitted, and each client leaving inpatient care takes with them a written aftercare plan developed collaboratively by staff, the client, and the client’s family.
Detox is conducted in the main hospital facility. For those needing non-hospital, round-the-clock care, the New Start Center is a freestanding facility on the hospital campus that offers 21- and 28-day residential programs. Treatment uses individual, group, and family counseling; cognitive behavioral therapy (CBT); daily 12-step meetings; psychoeducational classes; relapse prevention; and mental health support and education.
The CAST (Clean and Sober Teens) program provides 21- to 28-day residential treatment for adolescents struggling with dual diagnosis. There’s also dedicated outpatient care for seniors struggling with substance abuse and other mental and behavioral health disorders, and a program for those struggling with addiction and chronic pain.
According to the facility’s website, staff includes numerous psychiatrists, plus registered nurses, social workers, and master’s level therapists. The 13 individuals polled to date gave the staff’s level of training and experience an average rating of 4.08 out of five stars.
ACCOMMODATIONS & AMENITIES
At the New Start Center, up to 30 residents sleep in semi-private rooms and have access to an exercise room. The 24 individuals polled to date on the center’s accommodations and amenities gave it an average three out of five stars.
WHAT ALUMNI SAY
Alumni review coverage is mixed, leaning toward negative. Of the 11 alumni polled by Rehabs.com at the time of this writing, four had positive experiences, six negative, and one was ambivalent.
Praise was often general but effusive. “Thank you for giving me, my life back,” A.J.F. wrote. And an anonymous reviewer told Rehabs.com there were good staff members and lots of things to do.
Two reviewers, however, explicitly told Rehabs.com they felt worse, rather than better, after their stay here. One alum, L., wrote that the staff in the adult unit didn’t know how to treat their medical problems — though they were much more impressed by the seniors’ unit. Randall complained of disorganization with distributing medications, and Jennifer wrote that she felt she was treated like a criminal. “You get very little time with your doctor's they treat you like a number,” she wrote.
The four alumni polled for different metrics rated the staff’s level of experience and training the highest with 4.5 out of five stars. Yet, they rated the center’s holistic offerings the worst with three stars.
WHAT FRIENDS & FAMILY SAY
Loved ones’ feedback skewed more positive. Of the 16 reviews received by Rehabs.com at the time of this writing, eight were positive, five negative, and three mixed or neutral. The nine individuals polled on the facility’s offerings in a variety of areas gave it average ratings between three and four stars for all areas reviewed, including its family program, counseling options, and holistic offerings.
Several reviewers praised the staff. “Staffing and schedule were strengths. Facility is clean and well run,” one anonymous reviewer wrote. Isolated praise was also awarded to the outpatient aftercare provisions and the center’s extensive activities.
Yet numerous reviewers disagreed with that praise for aftercare. “No follow up treatment after discharge,” one anonymous reviewer wrote in a representative review. Others cited a lack of individual care and a feeling that the center was more interested in making money than in helping its clients. And P.A.L. added: “The lack of communication from case manager and attending physician was beyond belief.”
According to the facility’s website, Intermountain Hospital accepts most insurance plans, and treatment for seniors is covered by Medicare. The 13 individuals polled to date on the facility’s affordability gave it an average rating of 3.38 out of five stars.
Updated April 2017
Published on June 2017
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