Laurel Ridge Treatment Center Philosophy
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Rehabs.com 360 Guide
ABOUT LAUREL RIDGE TREATMENT CENTER
Located in San Antonio, Texas, Laurel Ridge Treatment Center is a psychiatric treatment facility dedicated to treating children, teens, and adults with mental and behavioral health concerns. The center offers many programs, including age-specific residential, day/partial hospitalization (PHP) treatment, and outpatient care options. Additionally, Laurel RIdge provides numerous specialized services including for active duty military as well as physician-led medical detoxification.
According to a 2017 SAMHSA survey, 53.9 percent of treatment facilities in Texas offer IOP, 15.1 percent offer PHP, and 13.5 percent offer programs specifically tailored to active duty military.
TREATMENT & ASSESSMENT
Programs at Laurel Ridge are organized by age and level of treatment intensity. Programs feature individual and group therapy, family education and involvement, and recreational activities.
Acute care treatment assists youth requiring immediate stabilization from a crisis and those unable to function independently, while residential treatment makes use of various therapeutic approaches, skill-oriented therapy, and daily academic programming. PHP is offered on weekdays to help teens develop time management and coping skills, stress reduction techniques, and more.
For adults 18 and older struggling with addiction, Laurel Ridge’s chemical dependency treatment programs follow a 12-step model. Some clients may begin with a brief time in detoxification before beginning treatment. PHP and intensive outpatient (IOP) is for more independent adults. Aftercare consists of free weekly chemical dependency support groups and meetings.
The center’s large staff of clinical, educational, and medical professionals include psychiatrists, psychologists, registered nurses, physician assistants, master’s-level therapists, and special education teachers.
Laurel Ridge is licensed by the state of Texas and is one of 119 (27.6 percent) treatment facilities in the state to be certified by the Joint Commission.
ACCOMMODATIONS & AMENITIES
The 250-bed campus houses its clients in shared rooms within securely locked units. In addition to having access to a library, computer lab, swimming pool, and gym, there is also anon-site ROPES (Reality Oriented Physical Experiential Services) course.
Laurel Ridge features an on-site charter school that provides a K-12 education curriculum. GED preparation and testing as well as vocational training are also offered. According to a 2017 SAMHSA survey, 37.8 percent of treatment facilities in Texas offer employment counseling or training.
WHAT ALUMNI SAY
Feedback provided by 15 alumni polled by Rehabs.com to date was mixed but skewed positive. Collectively, a group of nine alumni reported above-average ratings for the facility’s level of cleanliness, counseling options, and staff experience and training. "Some staff were very wonderful!" one alum wrote.
Staff Experience and Training: 3.6/5
Facility Cleanliness and Upkeep: 3.4/5
Counseling Options: 3.3/5
While alumni also offered above-average ratings for family participation, they provided below-average ratings for the connectivity policies and the holistic offerings. “Not what I expected, very skimpy on services offered,” an anonymous reviewer wrote.
Family Participation: 3.2/5
Connectivity and Visitor Policy: 2.3/5
Holistic Offerings: 2.2/5
Feedback on secondary review sites were similarly mixed. On Facebook, where staff can manage reviews, over 100 individuals contributed to an average rating of 3.4 out of five stars On Google, however, over 100 individuals contributed to an average 2.3 out of five stars.
WHAT FRIENDS & FAMILY SAY
Though more than half a dozen family and friends surveyed by Rehabs.com to date reported above-average ratings across these areas—such as the cleanliness and the staff’s’ level of training and experience—written feedback was similarly mixed.
As one anonymous reviewer reported, their child “received no treatment for her problem” which was “geared to a higher level of drug addicts using hard drugs.” And P.R. wrote: “This place has completely messed up my husband’s care through two different detox times now…”
Facility Cleanliness and Upkeep: 3.7/5
Staff Experience and Training: 3.7/5
Family Participation: 3.3/5
Yet other loved ones shared much more positive feedback. In particular, several wrote about personalized care. "The staff are attentive, its a bit busy. They are awesome and help veterens," one alum wrote.
Laurel Ridge accepts TRICARE, Medicaid, Medicare, and most insurance plans. According to a 2017 SAMHSA survey, 17.9 percent of rehabs in Texas accept Medicaid while 57.1 percent accept Medicare. Overall, the 16 individuals polled on the matter felt the facility was moderately affordable.
Prospective clients should know that Laurel Ridge’s PR problems stretch beyond negative online reviews. Laurel Ridge was sued in January 2016 by a local family for failing to protect their daughter after she was sexually assaulted by a former counselor. The center also faced a lawsuit by a patient for the treatment she received in 2007, but the case was dismissed in 2012. Among the claims made were negligence, fraud, and violation of the patient’s bill of rights.
Published on December 2018
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