Laurel Ridge Treatment Center in San Antonio, TX

Call (210) 491-9400 to Contact Laurel Ridge Treatment Center

Overall Rating

(3.9 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
17720 Corporate Woods Drive
San Antonio TX 78259

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Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT LAUREL RIDGE TREATMENT CENTER

Located in San Antonio, Texas, Laurel Ridge Treatment Center is a psychiatric treatment facility dedicated to treating children, teens, and adults with mental and behavioral health concerns. The center offers many programs, including age-specific residential, day/partial hospitalization (PHP) treatment, and outpatient care options. Additionally, Laurel RIdge provides numerous specialized services including for active duty military as well as physician-led medical detoxification.

According to a 2017 SAMHSA survey, 53.9 percent of treatment facilities in Texas offer IOP, 15.1 percent offer PHP, and 13.5 percent offer programs specifically tailored to active duty military.

TREATMENT & ASSESSMENT

Programs at Laurel Ridge are organized by age and level of treatment intensity. Programs feature individual and group therapy, family education and involvement, and recreational activities.

Acute care treatment assists youth requiring immediate stabilization from a crisis and those unable to function independently, while residential treatment makes use of various therapeutic approaches, skill-oriented therapy, and daily academic programming. PHP is offered on weekdays to help teens develop time management and coping skills, stress reduction techniques, and more.

For adults 18 and older struggling with addiction, Laurel Ridge’s chemical dependency treatment programs follow a 12-step model. Some clients may begin with a brief time in detoxification before beginning treatment. PHP and intensive outpatient (IOP) is for more independent adults. Aftercare consists of free weekly chemical dependency support groups and meetings.

STAFF CREDENTIALS

The center’s large staff of clinical, educational, and medical professionals include psychiatrists, psychologists, registered nurses, physician assistants, master’s-level therapists, and special education teachers.

Laurel Ridge is licensed by the state of Texas and is one of 119 (27.6 percent) treatment facilities in the state to be certified by the Joint Commission.

ACCOMMODATIONS & AMENITIES

The 250-bed campus houses its clients in shared rooms within securely locked units. In addition to having access to a library, computer lab, swimming pool, and gym, there is also anon-site ROPES (Reality Oriented Physical Experiential Services) course.

Laurel Ridge features an on-site charter school that provides a K-12 education curriculum. GED preparation and testing as well as vocational training are also offered. According to a 2017 SAMHSA survey, 37.8 percent of treatment facilities in Texas offer employment counseling or training.

WHAT ALUMNI SAY

Feedback provided by 15 alumni polled by Rehabs.com to date was mixed but skewed positive. Collectively, a group of nine alumni reported above-average ratings for the facility’s level of cleanliness, counseling options, and staff experience and training. "Some staff were very wonderful!" one alum wrote.

Staff Experience and Training: 3.6/5
Facility Cleanliness and Upkeep: 3.4/5
Counseling Options: 3.3/5

While alumni also offered above-average ratings for family participation, they provided below-average ratings for the connectivity policies and the holistic offerings. “Not what I expected, very skimpy on services offered,” an anonymous reviewer wrote.

Family Participation: 3.2/5
Connectivity and Visitor Policy: 2.3/5
Holistic Offerings: 2.2/5

Feedback on secondary review sites were similarly mixed. On Facebook, where staff can manage reviews, over 100 individuals contributed to an average rating of 3.4 out of five stars[1] On Google, however, over 100 individuals contributed to an average 2.3 out of five stars.[2]

WHAT FRIENDS & FAMILY SAY

Though more than half a dozen family and friends surveyed by Rehabs.com to date reported above-average ratings across these areas—such as the cleanliness and the staff’s’ level of training and experience—written feedback was similarly mixed.

As one anonymous reviewer reported, their child “received no treatment for her problem” which was “geared to a higher level of drug addicts using hard drugs.” And P.R. wrote: “This place has completely messed up my husband’s care through two different detox times now…”

Facility Cleanliness and Upkeep: 3.7/5
Staff Experience and Training: 3.7/5
Family Participation: 3.3/5

Yet other loved ones shared much more positive feedback. In particular, several wrote about personalized care. "The staff are attentive, its a bit busy. They are awesome and help veterens," one alum wrote.

FINANCING

Laurel Ridge accepts TRICARE, Medicaid, Medicare, and most insurance plans. According to a 2017 SAMHSA survey, 17.9 percent of rehabs in Texas accept Medicaid while 57.1 percent accept Medicare. Overall, the 16 individuals polled on the matter felt the facility was moderately affordable.

Afforability: 3.3/5

CONCLUSION

Prospective clients should know that Laurel Ridge’s PR problems stretch beyond negative online reviews. Laurel Ridge was sued in January 2016 by a local family for failing to protect their daughter after she was sexually assaulted by a former counselor. The center also faced a lawsuit by a patient for the treatment she received in 2007, but the case was dismissed in 2012. Among the claims made were negligence, fraud, and violation of the patient’s bill of rights.

[1] https://www.facebook.com/pg/Laurel-Ridge-Treatment-Center-120338164644643/reviews/?ref=page_internal
[2] GoogleReviews

Published on December 2018

User Reviews

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Anonymous

  • Treatment Effectiveness
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  • Meals & Nutrition
weak....inattentive staff...lazy

Anonymous

The nursing staff was completely unprofessional. ...While I waited for the phones to be turned back on so that I could call home, the nurse called me to the counter so that I would lose my turn in line and then stated that she forgot what she needed when I got up there. The signs posted read that the first five minutes of outside time were nonsmoking time, but every time they allowed us to go outside, they would let the smokers out at the same time. When I asked when \"fresh air\" time was, the nurse said, \"Well, there are more smokers than nonsmokers, so you\'ll just have to skip it.\" When I asked the psychiatrist when I could leave, he said I had to wait until my full evaluation. I asked when that would be and he showed me a large pile of files stating that \"these people have been here for weeks waiting, so I\'ll get to you when I can.\" The second day I was there, the Billing representative spoke to each of us about our bills and ability to pay. The next group session was filled with people anxious about the impending debt waiting for them upon their release. It forced some to pretend to be better because they didn\'t have the funds to pay. As I left, I ran into a guy they had released an hour prior and he was just sitting outside terrified saying he wasn\'t ready to leave but had to because his time was up. ... When my sister called the front desk asking to bring me some clothes/toiletries, they told her there were no visiting hours that day, so she couldn\'t even bring me something to wear. The nurse ended up pulling something out of the lost and found pile for me to wear. The first two days that I was there, only one of the showers had hot water, so I had everyone coming to my room to shower. The water went from ice cold to scolding hot and nothing in between. When I mentioned it to the staff, they just shrugged and did nothing about it. Food was just laid out for everyone to take as much or as little as they wanted. No one was monitoring patient eating habits. The TVs were off for the majority of the time and they didn\'t have books or activities for us to fill the time with.... I was there for depression, but that wing didn\'t have room, so all of the group sessions I participated in were about drug use. The entire area was kept at very cold temperatures... There was absolutely nothing helpful about my stay there.... My bill was $2900 for a nightmare of a stay in a place staffed by an overworked psychiatrist and angry, disgruntled nurses. My insurance only paid $80 because that was the only part of the bill labeled as Medial/Professional Services. The rest was room and board! What a joke. If you care about your loved ones, take them elsewhere for treatment. This place shouldn\'t even be called a treatment center.

PR

  • Treatment Effectiveness
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This place has completely messed up my husband\'s care through two different detox times now... It is now 3 days later and I am still trying to get a hold of someone who can complete the necessary form so my husband can get his medication. Looks like I may have to make another call to licensing about their lack of care!!

Robert

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Detox ,good information and coping skills presented. Redundancy a bit distressing. Actual psych consults, counceling nearly non-existent.

Anonymous

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Small groups. Intimate setting. Lock down from smoking, fresh air. Courtyard provided, not accessible with out Key and aide. All in all a very.helpful place. Not long enough time for one on one Mental health counciling. Not enough care for preexisting medical conditions.

Anonymous

  • Treatment Effectiveness
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Making it feel like more of a rehabilitation center than medical facility. Somewhat old and run down, not enough visitation and phone time, not considering the patients inability to make sound decisions and forcing them to take new medications and receive old and outdated treatments. Overall an experience I try to forget.

Anonymous

  • Treatment Effectiveness
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  • Meals & Nutrition
Very clean, food is excellent. The therapists are mostly very good and the drs are as well. The only weakness is their ability to help with the dietary needs of ppl with special diets i.e. diabetes. They really could use a program or unit designed for people with these needs. Their treatment is outstanding and the success rate of any rehab is dependent on the patients willingness to do the work to keep clean

Carina

  • Treatment Effectiveness
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Quiet and integrated, Poor value for money. Some staff were very wonderful!

Anonymous

  • Treatment Effectiveness
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counselors, music, art therapy were strengths. interaction and calls need improvement. its clean

Anonymous

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Outpatient and smoke bresks were good.Grader of including the family

Anonymous

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Staff awarness, Clean and friendly staff

Anonymous

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The staff are attentive, its a bit busy. They are awesome and help veterens

Anonymous

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Group therapy was good but too many patients. Good experience

Anonymous

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Listening was a strength. The where very helpful

Anonymous

  • Treatment Effectiveness
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They needed more exercise and leisure activities, as well as holistic opportunities.

Anonymous

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They provide a program that is directed toward a person's personal issues and needs. The faculty and the facility as a whole was great.

Anonymous

  • Treatment Effectiveness
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The food was good. The psychiatrists were a weakness of the facility.

Anonymous

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The counseling was excellent. However, the security was not great. I would use again.

anonymous

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Would go back if needed.

anonymous

  • Treatment Effectiveness
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  • Meals & Nutrition
Not what I expected, very skimpy on services offered.

Mark

  • Treatment Effectiveness
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Laurel Ridge was a good treatment facility-Staff was courteous and helpful. Facility was was nice. Good program. I found the facility and program helpful. The staff was knowledgable and helpful.

anonymous

  • Treatment Effectiveness
Our daughter received no treatment for her problem - it was geared to a higher level of drug addicts using hard drugs. She was grouped into the same sessions as the rest with little to none therapy of her particular problem, it was basically just going "cold turkey" which she could have done at home. Self treatment would be a better choice. She had a dependency on depression/anxiety drug - the facility was geared towards drug addicts using street drugs. High cost for very little treatment of her problem

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