Life Center of Galax

112 Painter Street, Galax, Virginia, 24333

OVERALL REVIEWS

3.6

Avg. score from 53 reviews

CRITERIA

  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
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About Life Center of Galax

Specialization

Dual Diagnosis Program

Dual Diagnosis treatment is a program which offers assistance to people whose recovery from substance abuse is complicated by a co-existing psychiatric problem. People with multiple problems can and do recover. Our program is designed to treat the individual holistically, addressing all issues as they relate to stabilization and recovery.

Day Support/Partial Services

Life Center offers a less intense, more flexible approach to chemical dependency and dual diagnosis treatment through our day support/partial services. Admission to this level of care follows assessment and evaluation which illustrates the presence of one of the following: 1. Transition down from inpatient residential treatment to day treatment. 2. Failure of a lesser level of care, such as outpatient etc. 3. First time admission based on assessed need for structure and consistency not available through routine or intensive outpatient therapy. Clients in this program are admitted to the Life Center, assigned a case manager, and assessed through routine protocol used with inpatient treatment. Patients recommended for admission must demonstrate escalating responsibility for themselves and others, positive engagement in the treatment process, and the potential to develop and/or maintain sober support through family, self-help groups, etc.

Facility Highlights
  • Gender Specific Programs
  • Relapse Treatment
  • DUI/DWI Program
Meet the Staff
Emily Jennings, LPC, LSATP, CSAC

Emily Jennings, LPC, LSATP, CSAC

Director of Counseling Services

Emily originally joined the facility in April 1996 as the Clinical Director. She was instrumental in a variety of our program developments including our dual diagnosis and addiction program, bed expansions with off-campus housing as well as hospital based Medicare programs we operated in NC and VA and the introduction of medication assisted treatment programs at three locations in VA. She was very active in community education regarding substance abuse and treatment. In 2004 she moved into the CRC Quality Management Division as the Director of Staff Development & Training, working nationally with program quality surveys, clinical supervision and training. In addition, she became a CARF surveyor and she still conducts CARF surveys in other programs across the country. In talking with Emily, she summed it up this way “I am so happy to have the opportunity to return to the Life Center. So much has changed since I left 8 years ago and I am excited about their growth as well as the potential for the continued expansion of clinical services. Life Center patients and staff are special people and our potential is unlimited. I can’t wait to get started to it’s time to come home!”

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Tina Renee Bullins, MBA

Tina Renee Bullins, MBA

Executive Director

Tina joined Life Center of Galax in 1986 as Marketing Director. Prior to coming to Life Center she worked in the human services field for the Virginia Department of Mental Health providing direct care services to young adults for four years and as a reporter for Landmark Community Newspapers. Tina was promoted to Executive Director in 1989. Tina obtained her Bachelor’s degree in Journalism with a minor in Psychology from Radford University. She later completed her Master’s in Business Administration from Warren National University. Through the years, her commitment to patients, families and communities affected by addiction have fueled her desire to expand services, programming and the facility in order to better meet the changing needs of those with alcoholism and drug addiction. Incorporating evidenced based treatment models with a dedication to quality care has resulted in several program expansions including: services for DUI offenders, chronic relapse and dual diagnosis specialty groups and comprehensive opiate addiction treatment options. The facility has also grown from 38 to 103 beds over the years, and is currently in the process of building a new dormitory and dining facility which will expand capacity to 151 beds. The new dormitory annex is slated to open in July 2013.

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Reviewed by Our Contributors

ABOUT LIFE CENTER OF GALAX

Located in a small town in the Blue Ridge Mountains of northwest Virginia, Life Center of Galax offers medical detox, residential, and day treatment for adults seeking treatment for substance abuse and co-occurring disorders.

TREATMENT & ASSESSMENT

All clients are introduced to the 12-Steps, making it part of the 164 (73.5 percent) of Virginia facilities that use 12-step facilitation. The center also uses medications like Suboxone and Vivitrol, as well as methadone, which is used by 30 (13.5 percent) of Virginia treatment facilities.

The primary treatment method is group therapy, which includes cognitive behavioral therapy (CBT), experiential therapies such as psychodrama and role-play, gender-specific groups, reality therapy, and leisure groups. Clients also receive individual therapy and education about addiction, and family workshops are held every week.

The center also provides specialized services including a Christian recovery program; a DUI program, and a program for those seeking treatment for opioid addiction. It is also one of the 21 (9.1 percent) of statewide facilities with a program specifically for active-duty military personnel.

Day support includes a partial hospitalization program (PHP), which follows the same course as residential treatment, but enables clients to return home. Discharge planning includes aftercare groups.

STAFF CREDENTIALS

The treatment team includes a medical director certified in addiction medicine, a psychiatrist, a 24-hour nursing staff, licensed professional counselors, and certified addiction counselors. The center is one of 50 (22.4 percent) of statewide facilities that are accredited by CARF.

ACCOMMODATIONS & AMENITIES

The facility has well-kept structures, a large outdoor porch and gazebo, and attractive grounds. Weekend activities include off-site outings for hikes on the Blue Ridge Parkway, bowling, and visits to a nearby recreation center.

WHAT ALUMNI SAY

More than 30 alumni reviews submitted to Rehabs.com about Life Center of Galax at the time of this writing were mixed. Thirteen alumni polled on more detailed metrics provided low or mediocre ratings.

Holistic Offerings: 2.3/5
Family Participation: 3.7/5
Counseling Options: 3/5
Affordability: 2.8/5

Many commended the staff and effectiveness of the program. An anonymous reviewer wrote representatively: "Provides great overall knowledge of the disease of addiction and how to effective treat it though the 12 steps." J.S.S. summed it up: "Best place ever; I didn't want to leave."

Other reviewers considered the remote location a weakness of the facility. Although some alumni praised the staff, others found certain counselors uncaring. Some also said the facility lacked cleanliness. One anonymous reviewer wrote: “I found the facility to be dirty, food was not nutritional, no exercise offered daily, nothing besides AA/NA offered.”

On Google, Life Center of Galax has an average rating of 2.5 out of five stars from 83 reviews to date.[1] Reviewers indicated that while the “facility was clean and the staff was excellent,” group sessions were overcrowded. They also wrote about its use of methadone and Suboxone. For instance, as V.G. wrote: “My sister came in for marijuana and sporatic pain medication. She was given methadone and had to be admitted to the hospital for 2 days.”

WHAT FRIENDS & FAMILY SAY

Reviews from 19 loved ones about the Life Center of Galax were mixed but largely mediocre. Thirteen loved ones who responded to a Rehabs.com survey indicated that the program was affordable and offerings were decent.

Cleanliness: 4/5
Affordability: 3.7/5
Staff Experience and Training: 3.6/5
Holistic Offerings: 2.8/5

Friends and family members provided positive feedback about the staff and their caring nature. Loved one M. wanted Rehabs.com to know about their son's experience: "It has really made a difference in his thinking and behavior" and added, "He said the food was good. We met several of the counselors, and he spoke highly of all of them." L.W. noted the good care their loved one received: "Treated her very well and assisted with halfway house" but pointed out the following cornerstones of success: "Family needs to be involved and all friends from the 'old circle' need to be left behind."

Conversely, other loved ones criticized the staff and raised concerns about the poor control of the environment and insufficient oversight of clients. An anonymous reviewer wrote: "Not enough control of facilities for infiltration of drugs places all residents at risk."

WHAT STAFF SAY

At the time of this writing, three staff members provided feedback to Rehabs.com about the Life Center of Galax. Two staff members gave mostly positive reviews, while the other staff member gave a negative review. All staff members agreed that the treatment program was affordable and that the holistic offerings needed improvement.

While two staffers gave positive reviews for the staff's training and experience, C.W. wrote: "Staff turnover is high and patient care is suffering due to shortages and profit seeking management."

FINANCING

Insurance is accepted, such as Medicaid, Aetna, Blue Cross Blue Shield, Cigna, Tricare, and United Healthcare. The facility also has a relationship with American Healthcare Lending.

[1] GoogleReviews

Social Media Links
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53 Reviews

3.6/5
  • Accommodations & Amenities
    3.4/5
  • Treatment Effectiveness
    3.6/5
  • Meals & Nutrition
    3.8/5
Note

Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.

  • S.D.
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Very disorganized. Ask questions and get different answers. Emails not answered. Client left program and as a self pay, denied refund for the remaining 26 days.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    Overall, the staff was knowledgeable. Allowing family to attend weekend sessions.
  • Kathryen
    • Treatment Effectiveness
    • Accommodations
    Didn't receive any treatment I was given methadone and I slept
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Treatment was average.
  • Anonymous
    My loved one attended this facility in the summer of 2016. It appeared to have good ratings. The intake was easy and organized. The financial department was organized as well, they took our insurance and let us know all costs upfront. They even sent a van for pick up. However when I went to visit I saw a different story. The initial hour of the orientation was well organized and people were searched coming through the front door. After that initial hour, things disintegrated. People could walk freely in an out two side doors and the back door. No searching whatsoever. We were given a list of rules at orientation, which were followed that first hour. After the main staff left none of the rules were followed. Clients walked out among the parking lot and went off campus...I reported what I saw on the weekend to the weekday staff, who were concerned and said they would talk to the supervisors. My loved one was there six weeks but nothing changed. I also found out that the drug test they use takes three days to get the results. The drug test other instant are more expensive so they don\'t use those. All in all, a waste of time.
  • M.C.
    Best decision i could have ever make was go to rehab.This place help me an my family through this difficult time.I met some wonderful people there that was going through hard times.My counselor an (some) of the staff was helpful.
  • JK
    I was here in 2008, before the renovations, and it was a good experience. I returned in 2014 to find that it was simply horrible. Way too many patients for the number of counselors. Some of the employees, as former addicts, were quite \"out there\". Bathrooms filthy with feces floating in the toilets, paper on the floor, not even disposable seat covers. If you are unlucky, you get put in an old room with stained ceilings. Patients roam the halls loudly until 1 AM. Terrible, terrible facility.
  • L C
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    No family support. No communication or responsible conversation with parents or siblings. Poor discharge plans. Unresponsive to concerns. Use HIPA as an excuse.
  • M
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    My son has done very well at this facility and it has really made a difference in his thinking and behavior. It is an open campus... I don\'t think there is a way to have an open campus and completely eliminate the ability of patients to smuggle in drugs. the open campus was a benefit for my son who enjoyed running and working out. He said the food was good. We met several of the counselors, and he spoke highly of all of them.
  • CW
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Affordable with insurance History of good offerings now not so. It is riding on past reputation. Don't let the new building fool you. Staff turnover is high and patient care is suffering due to shortages and profit seeking management. Discharge planning is barely an afterthought. Think about it. Readmitting clients after relapse = more money for the owners of the facility. Heads in beds operation.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Provides great overall knowledge of the disease of addiction and how to effectively treat it through the 12 steps. The facility's main weakness that sticks out particularly, is the performance/dedication difference in some of the conselours. Some were incredible, and I was lucky enough to have a wonderful counselor. However, she cannot teach all sessions, everyday of the week. And there were other counselors who filled in for her that were too, great. But the few that weren't, really stood out. With their lack of knowledge, and inapproachability, and the cost that it takes to go through treatment, I believe all of the counselors should hold the same standards, personabilities, and knowledge. Overall, great place to go. It's not a beach resort... It's an old hospital tucked away in the middle of the blue ridge mountains in Southwestern Tennessee. But sometimes the "rugged" or "non-paradise" location that Galax can provide can be good for an addict. It was for me. It made me appreciate the small things.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Great staff
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    In the middle of the mountains, not up to date. They care about the patients
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Talked a lot, Didn't back up talk
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Not enough control of facilities for infiltration of drugs places all residents at risk. My relative did not stay disciplined about recovery. Environment control poor
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    The budding was old, Great staff
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    friendly, family oriented, small, remote. Got help and got clean
  • C. H. F.
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Lack of one on one counseling. Failure to give patients their meds. Pushing patients to go on methadone as opposed to other options. Bring politics into play with the patients.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Empathy was a strength. Funding needs improvement. Awesome staff
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I enjoyed the facility.
  • JB
    • Accommodations
    • Meals and Nutrition
    KEPT ME 3 DAYS-- GAVE SMALL DOSE OF METAHDONE WITH SMALLER DOSE EACH DAY AND THEN SENT ON MY WAY. STILL JUST AS ADDICTED AS WHEN I CAME IN WENT IMMEDIATELY AND GOT ME SOME OXYCODONE.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    It helped for awhile. I felt the counseling could have been better.Several people,including my now ex husband were able to get away with things they should not have been doing. It wasn't successful concerning my ex husband but it was with a friend. I'm not completely sure what to suggest. I guess it depends on the person.
  • Veronica
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Relapse prevention was really enforced, which was nice. However, it was an old campus that needs to be updated. Hang in there, you'll make it.
  • Brittney
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    The program, counseling, groups and staff were great. The holistic side and exercise could be better and the facility could be nicer. It was a very good program but with the money they are making, they could do more than just the groups and counseling as well as make it nicer so you don't feel like you're in jail.
  • JSS
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Best place ever; I didn't want to leave.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    There is a small family atmosphere, which was nice. However it was kind of remote. I actually enjoyed my stay there, they were very goal oriented and helpful.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    The counseling was great and it helps. However, it was far from home.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    It is a very low key down home style. However, the location was a downfall-- the facility is remote. I honestly would recommend this center to anyone who is struggling.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Helps you to have a strong sense of self. Makes you feel worthy. Cost was way too high. There were not enough counselors. They really try to help you. The counselors were involved and attentive. But the cost was extreme.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Per report, the treatment offered is effective and offered participants a network within each other they can reach out to long after completing the program. However, there was an instance with an employee acting inappropriately that I believe was not handled properly. My experience was not personal- it was a loved one who went.
  • Susan
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    The staff and the program was great. However, the offsite housing was a downfall.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    It was not very clean and I was displeased with the holistic offerings.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I found the facility to be dirty, food was not nutritional, no exercise offered daily, nothing besides AA/NA offered. Place was nuts after meds were handed out at night because they were sharing w each other. Clients behaving inappropriately. I found my way after w a life coach have been sober over 3 1/2 years completed 3 marathons one was dedicated to a friend from there that died of an overdose. I raised over 7,000 for a rehab place here in RIC I thought Galax would want to be a part of a success story but no one ever responded back to me
  • Roxanne
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    It is helpful, the staff means to be helpful, the nursing staff is amazing and treats you like family, but the counselors are lacking and rather than looking at you as an individual, they compare you to other patients. It was a large facility so you didn't have to wait long to get in. There is too much turnover and not enough one on one time.
  • Tiffany
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    The location is centered in Galax which to me, is nice because there is access to extracurricular activities. However, the location wasn't as private as he had hoped. They were very willing and eager to help in any way possible.
  • James
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I am three years clean. This place changed my life. They help you with coping skills. However, the activities were a downfall.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    The instructors were terrible and very rude. Meals and exercise opportunities were good.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I don't think they have the best staff. There isn't a doctor on premises at all times, and there ought to be one available always. They are not good for people who have physical problems, and substance problems due to injuries. They are probably good for seriously ill people.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    It was a decent experience and I was able to get the help that I needed. They focused on helping the patient. The location made it harder to get to.
  • JB
    • Accommodations
    • Meals and Nutrition
    This facility is terrible. It is about money and not patient care. It is noisy and dirty. Visiting areas are not private. My counselor agreed with all of my concerns. When I was told there was a bed available for me it was not true, a bed on detox was available and they knew I didn't need that (this excludes the 24 hr observation period), they did not have a bed to move me to from detox for a 30 day stay. Groups were too crowded and not private when the auditorium is separated by a flimsy partition and you can hear the other people shouting. Food is terrible, focusing on carbohydrates although there was a salad bar but no protein if you had salads primarily.
  • LW
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    The other places weren't able to assist with medical care but this location did assist with medical care as well as rehab/detox. However, family needs to be involved and all friends from the "old circle" need to be left behind. Treated her very well and assisted with halfway house.
  • DBL
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    The treatment is too expensive for what is provided. I was not impressed by this facility. There is no followup as we do not have facilities close by. She went right back to using within a year.
  • CRR
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    The staff wants to see you succeed... you are not just a number.
  • DME
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    My child had a good outcome, just wish they offered longer than 30 day program
  • anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Great place to send a family member.
  • Lisa
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    They do not treat you like criminals, you get freedom if earned, most of the staff is in recover
  • JJD
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I was serious and they took me seriously. They also helped my son with opiate addiction.
  • KAB
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I went to a halfway house in NC for 3 months after I left.
  • KLF
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    This facility and it's counselors are very disrespectful. They are only concerned with pushing patients through the program. They always put you down if you expressed an opinion that they didn't like. Counselors need more experience with dual diagnosis. Facility isn't clean.
  • BW
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Great place to get help!
  • Lincoln
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Had an awesome (two) experience at Galax. its a 12 step program and that has helped so many people, but it obviously hasn't worked for me. In any case, the people at the life center are awesome. The counselors are awesome. And though I am not proud to be a two time grad, I would recommend this facility to any one needing help. Do it now. You are all too important to lose.
  • STL
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I accomplished my goals and am still clean and sober. I was pleased with the caring and group therapy as well as individual therapy. The time spent with with other addicts was also helpful.
  • JSS
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Helped me get clean.