LifeWorks North West - Milwaukie Philosophy
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ABOUT LIFEWORKS NORTH WEST — MILWAUKIE
LifeWorks NW operates 17 facilities in Oregon, which provide treatment and support for children, adolescents, adults, and seniors who are struggling with addiction and/or mental health disorders. The Milwaukie facility, located in an office-style building eight miles southeast of Portland, offers adult mental health counseling on an outpatient basis.
TREATMENT & ASSESSMENT
The center is equipped to treat anxiety, depression, trauma, family and relationship difficulties, parenting difficulties, and Alzheimer’s, among other disorders. The facility uses a strengths-based approach to treatment, designed to leverage each client’s positive qualities while they continue to live in their home
Treatment begins with a confidential evaluation to determine a customized and individually tailored plan that builds on strengths and addresses existing needs. The primary treatment modalities include individual and group counseling, as well as medication management when necessary, a feature of only 88 (38.9 percent) treatment centers in Oregon.. Family participation is also encouraged to support clients.
Although this center does not advertise addiction treatment among its services, other facilities in the LifeWorks network do provide substance abuse-related treatment.
LifeWorks employs staff from a diverse range of backgrounds — including African American, Native American, Hispanic, and Slavic — and aims to provide culturally sensitive treatment. This is one of Oregon's only eight (12.3 percent) treatment centers to employ counselors who are fluent in "other languages." This facility offers programming in Spanish, Russian, Filipino, and Chinese languages.
At the time of this writing, no specific information was available about staff at the Milwaukie location in particular; however, according to its website, LifeWorks NW as a whole employs more than 700 people, including licensed clinical social workers, registered nurses, and medical doctors.
WHAT ALUMNI SAY
The single alum polled by Rehabs.com to date gave mostly negative feedback. “The teachers were great. Their policies and rigidity were a downfall. Don't go,” the anonymous reviewer wrote, giving the center three out of five stars for its family program, two stars for its overall effectiveness, and just one star out of five for holistic treatment and counseling options.
At the time of this writing, secondary sites yielded glowing reviews, including a 4.5 out of five-star average rating from 34 Google users to date. “They really care,” Kyle wrote, and another reviewer added, “They are awesome amazing people, Who are there to help you. And they listen very well. I love this program.” Quality of care was repeatedly praised, as was the kind staff members themselves. "I go there e times a week and i would travel far and wide to see the counselors here at this site there nice, confidential, sweet, loving," C.S. reported, and J.S. echoed, "Polite, kind, and professional people here to others."
WHAT FRIENDS & FAMILY SAY
While loved ones had yet to submit feedback for this facility to Rehabs.com as of this writing, the center's Facebook page as a whole, which management may be able to edit, revealed a high average rating of 4.1 out of five stars from 48 users to date.
However, most written feedback was submitted by family members, which was negative. One parent remarked that nothing was done to help her daughter, and another shared experiences with mishandled medication for her son and an inability to communicate with his doctors. Still, two loved ones noted that their adult children had successful experiences at this facility.
WHAT STAFF SAY
Rehabs.com had yet to receive feedback from this facility's staff at the time of this writing, though secondary sites revealed lukewarm sentiments. LifeWorks NW as a whole had a 2.6 out of five-star rating based on 45 reviews on Glassdoor, and the Milwaukie location had a single four-star rating on Indeed (where the center overall had a 2.8-star average based on 32 reviews). “Great place to learn the ropes,” the Milwaukie reviewer wrote.
On Glassdoor, reviewers frequently praised their coworkers and the company’s mission, but cited a lack of time off, low pay, and difficulties with upper management. “Pros: Working with this demographic is important. Cons: The pay and pto, primarily,” one former employee wrote in a representative review.
LifeWorks NW accepts most major insurance plans and offers special programming for uninsured and under-insured clients.
Published on January 2019
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