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Areas of Specialization
Family Program, Detox
Rehabs.com 360 Guide
Based in the suburban town of Bensalem, Pa., Livengrin offers a full continuum of services for adults struggling with substance abuse. Based on an individual’s needs, they may enroll in the nonprofit organization’s detox, residential, or outpatient programs. Outpatient services, available at seven separate centers, are provided at a variety of levels, including standard outpatient, an intensive outpatient program (IOP), and day treatment. The center also provides DUI education and specialized treatment tracks for nurses, first responders, and individuals with co-occurring mental health disorders.
TREATMENT & ASSESSMENT
Upon admission, clients participate in a full assessment that includes a physical exam, medical history, and financial counseling. Those who require medical attention begin their treatment with medically managed detox, which is conducted in a separate unit and lasts several days.
Once stabilized, many clients transition into the center’s residential program. The 28-day rehab offers a highly structured schedule that includes individual counseling, group counseling, 12-step meetings, and life skills training. The program also encourages self-reflection through meditation and journaling.
Those enrolled in standard outpatient treatment can expect to participate in individual, group, and family therapy for up to three hours per week. Intensive outpatient program (IOP) treatment is similar, but includes up to three separate sessions each week. Day treatment is similar to residential treatment in that clients spend a full day on-site, but return home in the evening.
According to the facility’s website, Livengrin’s staff is comprised of medical doctors, nurses, counselors, psychologists and other experienced personnel. To date, the 35 alumni, their family and friends, and the facility's staff who were polled on the matter awarded the staff's level of experience and training 4.11 out of five stars.
ACCOMMODATIONS & AMENITIES
Livengrin’s pastoral setting provides guests with a peaceful environment for reflection and recovery. Clients can spend their free time strolling along the facility’s surrounding walking trails, gathering with their peers in the outdoor sitting areas, reading in the library, or exercising in the fitness center. There is also an on-site computer resource room, basketball court, and convenience store.
Living and communal areas are furnished simply, but in a warm, homelike fashion. Clients sleep in twin beds and share bedrooms with one other resident. Meals are prepared on-site by a professional kitchen staff. Laundry supplies are provided. Cell phone use is permitted.
WHAT ALUMNI SAY
To date, Rehabs.com has received dozens of alumni reviews of the facility, most of which were generally positive. Out of five stars, 12 alumni polled on the matter gave an average rating of 4.75 stars for the likelihood they'd recommend the facility to others. These 12 alumni also awarded an average 4.08 stars for the level of family participation and 4.25 stars for the facility's affordability. Alum Thomas noted that his treatment was "worth the cost." Another alum, Nina, wrote, "The counselors are there to guide you, giving you the tools for success in your recovery."
In fact, staff experience received the highest rating of 4.5 stars from the 12 alumni respondents. Most written feedback regarding the facility's strengths revolved around staff knowledge, availability, and attentiveness. One anonymous alum wrote, "The staff is wonderful," and another commented, "Counselors are always available." Alum G.C., who gave treatment effectiveness five out of five stars and listed no facility weaknesses, praised the "Knowledge of addiction by a strong staff."
The center's holistic offerings received one of the lowest overall ratings of 3.1 stars based on 10 survey responses. Counseling options fared slightly better, with 3.1 average stars from 11 respondents. Michael noted that the counselors and staff were “great,” but added that a 12-step approach is “not for everyone,” and Kurt felt that there were “not enough non therapeutic activities.”
Reviews were similarly mixed to positive on Google reviews, where 26 reviewers gave the facility an average rating of 3.1 out of five stars to date. Staff received praise on this site as well, and one reviewer representatively commented, "their staff were kind, caring , and supportive." Lower ratings were given by individuals who had problems with the center's customer service and its billing process.
WHAT FRIENDS & FAMILY SAY
The dozens of loved ones polled by Rehabs.com to date also generally praised the facility. A representative pool of 22 loved ones polled by Rehabs.com gave an average rating of 3.95 stars for the likelihood they'd recommend the facility to others. The 22 loved ones also gave an average rating of four stars for the facility's counseling options and 3.59 stars for the level of family participation. “Their counsolers work with the family are are wonderful to deal with,” loved one Denis wrote.
Loved ones were least impressed with the center’s holistic offerings, where 19 loved ones offered this aspect of the facility an average rating of 2.63 stars. In addition, 21 survey respondents gave an average rating of 3.05 stars for the ease of communication with their loved ones.
The center's affordability earned a high rating of 3.8 stars from 21 family and friends. However, a few loved ones expressed concern with billing and insurance: "They said they took insurance took the down payment then had to leave after 3 days unless u can pay in full," N.J.S.T. wrote.
WHAT STAFF SAY
To date, two staff members provided feedback to Rehab.com. Their feedback was very positive. Both staff members gave four- out of five-star ratings or higher for the overall quality of the program, privacy, loyalty to patients, and protocols. When asked about Livengrin's strengths, one staff member listed "Dual recovery treatment, and 12 step work, as well as small group and individually therapy." The other felt the "Strong level of concern and care for patients" was the center's greatest attribute.
According to the facility’s website, Livengrin accepts most commercial insurance and managed care plans, as well as self-pay. The facility's HealthGrove page also indicates that state insurance other than Medicaid is accepted, as well as Access to Recovery (ATR) vouchers.
Published on March 2018
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