Lutheran Social Services of Illinois - Behavioral Health Services in Elgin, IL

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Overall Rating

(4.7 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
675 Varsity Drive
Elgin IL 60120

Lutheran Social Services of Illinois - Behavioral Health Services Philosophy

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Review by Contributors


Lutheran Social Services of Illinois (LSSI) is a large, nonprofit social services agency providing a broad continuum of care for low income individuals struggling with substance use disorder and other mental health problems. Its addiction treatment center in Elgin, Ill. provides residential treatment to adults. Medical detox services, which are available in just 3.6 percent of non-hospital treatment centers in Illinois, are provided at LSSI's location in Chicago.


Residential treatment can last up to 28 days and includes one-on-one therapy, group counseling, and addiction education. Psychiatric services are also available, which may ongoing psychiatric assessments, disorder-specific counseling and education, and medication management.

The rehab will assist clients in creating a comprehensive discharge plan, which may include help seeking medical care and employment. In 2017, 26.4 percent of treatment facilities in Illinois provided some form of employment counseling or training for its clients.


Although there is no information available regarding staff credentials, 99.2 percent of substance abuse treatment facilities in Illinois have continuing education requirements for staff.


There is currently no information provided by the facility regarding its living arrangements and related offerings.


G.P., the one former client surveyed by at the time of this writing, gave the program negative feedback, describing it as one of their "worst experiences in treatment." They also complained about the staff and claimed they did not pay attention to clients.

The facility fared much better on Google[1], where it earned an average rating of four out of five stars based on 11 reviews. Of the five alumni who left feedback, three described it as an effective treatment program with dedicated employees. "Staff was great, amazing place to go if your serious about your recovery," Damian wrote in a representative review. The two who offered negative feedback, however, felt that staff were condescending and unprofessional.


The two loved ones polled by to date gave LSSI positive reviews. Dustin reported that the program was very helpful to his girlfriend, while the other reviewer, who participated anonymously, gave the rehab five out of five stars for its family participation, its cleanliness, and its affordability. "Its s Very Good Facility..very helpful if you are willing yo participate," they wrote.


LSSI accepts some commercial insurance plans, including Aetna and Humana. It also takes Medicaid, which is accepted by 52.1 percent of treatment facilities in Illinois.

[1] GoogleReviews

Published on May 2019

User Reviews

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One of worst experiences in treatment, staff was more concerned with their EGO's than helping folks. Power tripping staff that only hear the words coming out of their mouths and are blind and deaf to clients.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Was very helpful for my sons question's, willing to discuss anything that he needed to talk about Just wish ,they would of pushed him towards staying longer, more one on one, more insentive to him about his future. Its s Very Good Facility..very helpful if you are willing yo participate., it up to you yo do the work &be willing to make the appropriate changes & to the WORK...

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Thanks for helping my girlfriend

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