MedStar Franklin Square Medical Center in Baltimore, MD

Call (443) 777-8444 to Contact MedStar Franklin Square Medical Center

Overall Rating

(5 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
9000 Franklin Square Drive
Baltimore MD 21237

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Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT MEDSTAR FRANKLIN SQUARE MEDICAL CENTER

A nonprofit hospital located in Baltimore, Md. since 1898, MedStar Franklin Square Medical Center offers residential and outpatient services through its Department of Psychiatry. Adults, adolescents, and children struggling with substance abuse and behavioral health issues are offered treatment. It is one of only 10 hospital inpatient programs in Maryland.

Amongst it's numerous awards and accreditations are accreditations from the Joint Commission Hospital and the Office of Health Care, Community Mental Health Unit. This facility operates under the MedStar network, which also has a location in Olney.

TREATMENT & ASSESSMENT

Details about the facility’s behavioral health services are limited. Outpatient treatment is available for any age group, while residential services are only offered to adults and adolescents. Inpatient care may involve counseling sessions, coping skills workshops, educational classes, medication management as necessary, as well as case management and discharge planning.

The department also has a school-based mental health program and a geriatric services team, making it part of the 26.4 percent of facilities in Maryland to offer a specialized behavioral health treatment for seniors.

A March 2018 article highlighted the facilities new Screening, Brief Intervention and Referral to Treatment (SBIRT) program. This is an "evidence-based tool designed to identify individuals who have the potential for substance abuse and to provide medical intervention through the use of peer recovery coaches."

STAFF CREDENTIALS

Treatment staff consists of nurses, psychiatrists, and psychologists. The single review from a loved one received by Rehabs.com at the time of this writing awarded five out of five stars for both the staff’s level of training and experience and the program's expertise in treating co-occurring disorders.

ACCOMMODATIONS & AMENITIES

Information about accommodations are not included on MedStar Franklin's website, though a review from the loved one of a former client gave five out of five stars for accommodations and amenities, meals and nutrition, and facility cleanliness.

WHAT ALUMNI SAY

Rehabs.com has not received feedback from alumni of MedStar Franklin to date, but on secondary sites, response to the facility as a whole was mixed. On Google, 266 reviewers to date rated the facility an average 2.1 out of five stars. Positive reviews often mentioned helpful staff, while negative ones included mention of long wait times.[1] On Yelp, 40 reviewers rated the facility an average 2.5 out of five stars.[2] It is worth noting that most of these reviews were in relation to the facility, as a whole, as opposed to specifically the behavioral health department.

WHAT FRIENDS & FAMILY SAY

The sole loved one polled by Rehabs.com to date reported a positive experience with MedStar Franklin. The anonymous loved one rated the facility a perfect five stars in all 15 categories surveyed, including treatment effectiveness, family participation, counseling options, and affordability. They wrote: “Attentiveness, prep for coming back to society, finding resources, citing addiction in every facet were all great. The staff was really accommodating and treated my brother like family. He was happy there...”

WHAT STAFF SAY

On Indeed, 103 current and former employees to date rated MedStar Franklin, as a whole facility, an average 3.9 out of five stars, rating it 3.5 stars in management and 3.9 stars in company culture.[3] In general, employees praised their co-workers and the communication between management and staff. A nurse wrote: "great place to work. great location. awesome coworkers. good benefits, amazing doctors. Always had what was needed to do my job to the best of my ability."

FINANCING

MedStar accepts private insurance and offers financial assistance to those who qualify. The facility’s website states that no one is turned away due to an inability to pay. The facility accepts Medicaid and Medicare. It is among the 31 percent of Maryland facilities that accepts Medicare.

[1] GoogleReviews
[2] https://www.yelp.com/biz/medstar-franklin-square-medical-center-rosedale-baltimore
[3] https://www.indeed.com/cmp/Medstar-Franklin-Square-Medical-Center/reviews

Published on December 2018

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  • Treatment Effectiveness
  • Accommodations & Amenities
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Attentiveness, prep for coming back to society, finding resources, citing addiction in every facet were all great. The staff was really accommodating and treated my brother like family. He was happy there and they endured he and back out with a place to go and helped him find work and state assitance

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