Mercy Hospital in Portland, ME

Overall Rating

(3.9 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
144 State Street
Portland ME 04092

Mercy Hospital Philosophy

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Areas of Specialization

12-Step , Medical Detoxification

Facility Highlights

Medication Management
Relapse Prevention
Group Therapy

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT MERCY HOSPITAL

Mercy Hospital, located in Portland, Maine, is part of a faith-based network of hospitals that, according to its website, believes in "carrying out the healing work of Christ by providing clinically excellent, compassionate health care for all, with special concern for the poor and disadvantaged." The hospital runs a dedicated adult outpatient substance abuse treatment unit that offers one of Maine's seven (3.5 percent) partial hospitalization programs (PHP) along with one of the 44 (22.1 percent) intensive outpatient programs (IOP) in the state.

TREATMENT & ASSESSMENT

Upon admission, all clients receive a comprehensive medical assessment and substance abuse evaluation. The partial hospitalization program meets five days per week, for six hours each day. Length of the program varies from person to person, but most patients remain in PHP for four to eight days. During this time, individuals participate in group sessions and work with a therapist to create a continuing care plan.

Once clients are ready to move on, they can be admitted to the intensive outpatient program. It should be noted that Mercy Hospital’s IOP does not provide any medical treatment; issues that are psychiatric, medical, or medication-related are the sole responsibility of the client. All therapy is conducted in a group setting, though clients occasionally meet with a therapist to review their treatment and continuing care plans. A morning IOP program is offered five days per week, and an abbreviated afternoon program runs Monday, Wednesday, and Friday. Length of treatment varies, but most clients remain in IOP for two to four weeks.

STAFF CREDENTIALS

According to the facility’s website, Mercy Hospital employs registered nurses, licensed therapists, physicians, and physician assistants.

WHAT ALUMNI SAY

Twelve alumni surveyed by Rehabs.com to date gave Mercy Hospital extremely mixed reviews. The most common concern was that the hospital offered only outpatient services, and several alumni felt that the center's lack of holistic offerings was a large weakness.

Most alumni praised the staff and gave the treatment relatively solid feedback. In a representative review, alum Nicole wrote,, “staff was excellent. Some had been in treatment there themselves years ago. Not being able to go outside was an issue."

The level of family involvement received largely differing reviews from former clients. An anonymous alum commented, "Great staff but Was difficult to communicate with family," and another echoed, "Visitation was stick and limited," with a third praising, "They encourage family involvement."

On secondary sites, Mercy Hospital as a whole also received highly mixed feedback, with an average rating of 2.6 out of five stars based on 44 Google reviews[1] and a 4.3-star average rating based on 424 Facebook reviews to date.[2] None of the written comments touched upon the substance abuse treatment unit in particular.

WHAT FRIENDS & FAMILY SAY

Three loved ones also offered solid feedback for staff and treatment. As one anonymous loved one wrote in a representative review, “Had the answers to all questions, compassionate and always friendly. Food wasn't the best but that's okay. Visitation was stick and limited but I guess that can be a good thing too. This place was amazing.” Family and friends who offered feedback largely credited this facility with their loved ones' sobriety: "a true help to my dad," wrote one anonymous reviewer; "helped my nephew," commented another.

WHAT STAFF SAY

June, the sole staffer surveyed by Rehabs.com to date, gave Mercy Hospital a highly positive review. "The facility is supported by dedicated staff and recovering volunteers," she wrote, and noted that the only downside was that the facility could use more of these individuals to keep the facility more fully staffed.

Employees of the hospital as a whole largely shared positive experiences on secondary sites, with a 3.9-star average rating based on 270 Indeed reviews[3] and a 3.7-star average rating from 70 current and former employees on Glassdoor.[4] The strong, religious-based community amongst the hospital staffers was frequently listed as the most prominent strength at Mercy Hospital overall.

FINANCING

According to Mercy Hospital’s website, most insurance providers cover treatment, as does Medicaid.

CONCLUSION

Northern Light Health, the operator of Mercy Hospital, offers a range of behavioral health treatment options that might be available at differing locations. Amongst its unique services are geriatric care, pediatric care, and programs to address eating disorders. The facility as a whole places a strong emphasis on being proactive about mental health and indicates that it will work with all clients on any related concerns.

[1] GoogleReviews
[2] https://www.facebook.com/pg/NorthernLightMercyHospital/reviews/?ref=pageinternal [3] https://www.indeed.com/cmp/Mercy-Hospital/reviews?fcountry=US&floc=Portland%2C+ME [4] https://www.glassdoor.com/Reviews/Mercy-hospital-Portland-Reviews-EIIE200963.0,14IL.15,23IM699.htm

Published on December 2018

User Reviews

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Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Effective treatment center. Good assortment of care providers assure that you'll find a good match for your needs. Some caregivers were a poor match for my needs.

Anonymous

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Definitely well run and a true help to my dad.

Anonymous

  • Treatment Effectiveness
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Staff was good. Shared rooms was a weakness. They encourage family involvement

Anonymous

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The best thing about Mercy is that SOME of the staff are very helpful, (while others have no idea what they're doing.) They do make it easy to treat a substance abuse issue simultaneously with other mental health issues and, (depending on WHO you work with,) the staff can be very effective at creating and assisting you to complete your treatment plans. More than half of the staff, either doesn't know how to do their job or they try to do a job that they're not qualified for. They will kick you out randomly, for little to no reason at all. If you relapse, instead of helping you when you need it, they will discharge you. Most of the staff are rude, but the worst thing about this place is that they closed down so they don't offer services anymore, such as prescriptions (that I need,) although they did help refer me to a new doctor. This place is closed down now, so inorder to get assistance with your substance abuse issue, you will have to travel far away to participate in an in-patient or out-patient rehab facility, OR you'll have to pay out the A*s for a private doctor.

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Group therapy, good therapists, a lot of activities to do, able to spend time outside and see the city. No internet connection, not a very nice facility, not much to choose from for meals. The staff was really nice and non judgmental, diverse staff. Staff members were all experienced and offered good treatment.

Anonymous

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Great staff but Was difficult to communicate with family. Very positive experience and I have now been sober for 5 months.

Anonymous

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staff was good, needs more holistic options. helpful

Anonymous

  • Treatment Effectiveness
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  • Meals & Nutrition
Had the answers to all questions, compassionate and always friendly. Food wasn't the best but that's okay. Visitation was stick and limited but I guess that can be a good thing too. This place was amazing,

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Helped me get my life back together, taught me mindfulness and other coping skills. Taught me how to do things again but not how to enjoy them or know why it was good to be doing them. Taught me to be better but not feel better. This is the only treatment program in the area and isn't very serious. If your problem is more serious I would recommend going out of state.

Anonymous

  • Treatment Effectiveness
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They offered aa but Staff was bad. I felt like they needed to offer more one on one

Anonymous

  • Treatment Effectiveness
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staff was a strength. needs more availability. helped my nephew

Anonymous

  • Treatment Effectiveness
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Fair program, needs some improvements.

Nicole

  • Treatment Effectiveness
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staff was excellent. Some had been in treatment there themselves years ago. Not being able to go outside was an issue. Having nothing to do but sit around during the day waiting for groups.

Stacey

  • Treatment Effectiveness
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Financial help is available. No inpatient programs which is a weakness. If you need a detox this is the place to be...they do outpatient only though ..but do have iop programs

Laurie

  • Treatment Effectiveness
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they seem to assume after you are clean you will just continue, not understanding how easy it is to return to what you have been doing....

June

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Mercy Recover Center has a mission of serving the needs of those captured by addiction, and help them succeed to be free to live in their potential. The facility is supported by dedicated staff and recovering volunteers. Could use more staff.

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