Mercy Medical Center - Providence Behavioral Health Hospital in Holyoke, MA

Call (413) 536-5111 to Contact Mercy Medical Center - Providence Behavioral Health Hospital

Overall Rating

(4 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
1233 Main Street
Holyoke MA 01040

Mercy Medical Center - Providence Behavioral Health Hospital Philosophy

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Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT MERCY MEDICAL CENTER - PROVIDENCE BEHAVIORAL HEALTH HOSPITAL IN HOLYOKE, MA

Providence Behavioral Health Hospital, located in Holyoke, Mass., offers inpatient, outpatient, and detoxification treatment to clients of all ages struggling with acute psychiatric and/or substance use disorders. The facility is part of the Mercy Medical Center network, which is largest provider of behavioral health services in western Massachusetts. Mercy Medical Center is operated by Trinity Health of New England.

TREATMENT & ASSESSMENT

To be admitted, clients may call the facility 24 hours a day, 7 days a week. Most clients remain in acute inpatient treatment for four to seven days. Enhanced acute treatment, which is intended for clients who have a dual diagnosis, can last from several days to several weeks. In addition to a traditional outpatient program, Providence Behavioral Health Hospital offers an intensive outpatient program called Pathways which meets three to five times per week.The facility also provides a methadone maintenance program for clients who are addicted to opioids.

The facility’s website does not publish information about its treatment philosophy, but reviews submitted to Rehabs.com indicate that treatment is based on the 12-Step method. Throughout treatment, clients receive daily individual and group counseling, medical evaluations and treatment, laboratory and toxicology testing, addiction education, case management, external referrals, and recovery support. Participants experiencing substance abuse withdrawal symptoms may receive medication during treatment. Families are included in the treatment program through family education programming and family therapy.

Intensive aftercare planning is available to clients who complete treatment at Providence Behavioral Health Hospital, along with referrals to community-based outpatient services.

STAFF CREDENTIALS

The treatment team at Providence Behavioral Health Hospital includes medical doctors, registered nurses, and master's-level clinicians.

ACCOMMODATIONS & AMENITIES

The facility offers 104 beds for children, adolescents, adults, and elderly clients in a hospital setting. There is currently no further information provided by the facility regarding its living arrangements and related offerings. However, four of the five alumni who were surveyed by Rehabs.com gave Providence Behavioral Health Hospital either four or five out of five stars when asked to rate the facility’s accommodations and amenities.

WHAT ALUMNI SAY

At the time of this writing there have been five alumni polled by Rehabs.com. The reviews were mixed, and three of the five reviewers said they would recommend Providence Behavioral Health Hospital to friends or family members seeking treatment. The anonymous clients gave the facility an average of 4.2 out of five stars for cleanliness, 3.8 stars for staff's level of training and experience, 3.2 stars for family participation, and 3.2 stars for counseling options.

When asked about strengths of the facility, alumni commented that they liked the staff and enjoyed the spiritual aspects of the program. One alum added: “I felt safe and informed. This is where I began my journey into sobriety, and helped me build a solid foundation.”

Alumni generally felt less positive regarding the facility's exercise and leisure options, which received an average of 2.8 out of five stars. One alum outright stated that there were "no physical activities" during their stay. Holistic offerings also polled poorly, receiving a low average score of 2.2 out of five stars, with only one alum rating the category above two-stars.

WHAT FRIENDS & FAMILY SAY

The only friend of family member polled by Rehabs.com at time of writing gave a generally positive review of the facility. The anonymous loved one gave the facility two out of five stars for family participation and connectivity, they perfect five-star ratings in metrics like treatment effectiveness, the facility's ability to treat co-occurring disorders, and the staff's level of training and experience. The loved one wrote: “Providence catholic hospital has been taking care of addicts for decades especially when no one else would,let's be thankful to those wonderful people that help change people's lives for the better.”

FINANCING

There is currently no information provided by Providence Behavioral Health Hospital regarding its costs. However, the facility accepts insurance, including Medicare, Medicaid, and private health insurance plans.

Published on December 2017

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Great staff

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I felt safe and informed. This is where I began my journey into sobriety, and helped me build a solid foundation

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
lack of after care

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
the daily rehab was a strength of the facility.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Only a person that wants to get clean will get clean, the person that goes there because he was mandated will not get clean. Ability to leave whenever you want to leave the facility was a downfall.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
It works because my son came out clean and he stayed clean. Providence catholic hospital has been taking care of addicts for decades especially when no one else would,let's be thankful to those wonderful people that help change people's lives for the better.

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