New Bedford Complex - Women's Addiction Treatment Center (WATC) in New Bedford, MA

Call (774) 628-1000 to Contact New Bedford Complex - Women's Addiction Treatment Center (WATC)

Overall Rating

(3.3 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
108 North Front Street
New Bedford MA 02740

New Bedford Complex - Women's Addiction Treatment Center (WATC) Philosophy

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Areas of Specialization

Detoxification Unit, Clinical Stabilization Services (Tranquility Inn)

Facility Highlights

Car Donation Program
Gift Shop
Volunteer Opportunities

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT HIGH POINT NEW BEDFORD COMPLEX — WOMEN’S ADDICTION TREATMENT CENTER

Located approximately 60 miles from Boston, the New Bedford Complex Women's Addiction Treatment Center (WATC) provides detoxification, clinical support, and transitional support services to women who have been involuntarily committed to treatment, by court order, under Massachusetts law Section 35, for up to 90 days. This is one of the only eight (2.3 percent) treatment facilities in the state with detox services available, along with being one of 186 (53 percent) centers with female-specific programming.

TREATMENT & ASSESSMENT

According to the center’s website, after an initial assessment by a nurse, followed by a physical exam by a staff doctor, women are admitted to a 24-bed acute treatment facility for what is typically five to seven days. Clients are assigned a primary care clinician with whom they meet one-on-one, daily.

Once medically stabilized, women are sent to Tranquility Inn, a 42-bed unit, or a smaller 16-bed unit for 24-hour-a-day supervision, where they are also treated for co-occurring disorders. According to the facility’s website, WATC utilizes individual and group counseling, 12-step education, and workshops focusing on relapse prevention and coping skills. Attendance at daily AA/NA meetings is required and WATC staff “strongly advocate” for the involvement of supportive family members.

While receiving transitional support services, clients continue psychoeducational programming. In addition, aftercare coordinators assist placement in an off-site halfway or sober residence.

STAFF CREDENTIALS

High Point Treatment Center’s website indicates the treatment team includes a medical director, nurse manager, RNs, LPNs, a clinical director, bachelors or master’s level clinicians and “recovery specialists,” and a nutritionist. Eight Rehabs.com survey respondents to date provided above average ratings for the quality of care.

Staff's Level of Training and Experience: 3.5/5 stars

ACCOMMODATIONS & AMENITIES

According to the center’s website, the inpatient facility is a 24-bed unit, and Tranquility Inn is a 42-bed unit. The center also operates a smaller 16-bed unit. The eight individuals who were surveyed by Rehabs.com at the time of this writing rated the center’s accommodations slightly-above average.

Cleanliness: 3.9/5 stars

WHAT ALUMNI SAY

The five alumni who were polled by Rehabs.com at the time of this writing provided mixed reviews.

Would Recommend: 3.2/5 stars

Perhaps unsurprisingly, since the facility holds clients involuntarily, the alumni reviews reflected a highly regimented program with little exercise or outdoor activities. One anonymous alum wrote, “The programs are strictly 12 step with no room for interpretation!!” The six respondents gave the facility’s counseling options a below-average rating.

Counseling Options: 2.4/5 stars

Its connectivity and visitor policies as well as its family participation were similarly rated:

Connectivity: 2.4/5 stars
Family Participation: 2.6/5 stars

"Need more outside time," alum S.G. noted. "No exercise," another former client added.

Exercise and Leisure Options: 2.4/5 stars

Seven former clients on Google produced a 4.4-star average rating at the time of this writing.[1] All written comments noted that this was a good place to start the recovery process.

WHAT FRIENDS & FAMILY SAY

Of the four loved ones polled by Rehabs.com at the time of this writing, only two responded to questions regarding the facility’s treatment effectiveness, but both gave this measure the highest possible rating: five out of five stars.

These two individuals also gave near-perfect ratings for the facility’s family participation, its counseling options, and its treatment of co-occurring disorders. In addition, all agreed that they would recommend the facility to others.

One loved one, Michelle, remarked that the center lacked outside activities providing just two stars out of five for holistic offerings, and another anonymous loved one wrote the center needed more beds.

WHAT STAFF SAY

One of two former staffer, S.G., surveyed by Rehabs.com at the time of this writing was highly critical of the facility's management. “There were not as many medical professionals as there should be … The frustration should be directed where it belongs—the higher ups who are pushing these girls in and out of detox like they are cattle,” she wrote in a lengthy review fully published below.

The other reviewer, C.S., provided five-star ratings for connectivity policy, counseling options, staff level of experience, and treatment of co-occurring disorders. He listed, "Staff, commitment, experience, caring, cleanliness, meals, client safety and dignity, complete continuum of care," as facility strengths.

CONCLUSION

Treatment costs are not available online. The center does offer an array of resources for individuals interested in learning more about recovery and how to begin the process.

[1] GoogleReviews

Published on December 2018

User Reviews

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J O

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
WATC was absolutely disgusting. Bathrooms/ showers were foul, the facility smelled awful, my roommate was diagnosed with SCABIES while in there also. There is absolutely not enough outdoor time and if you need any more attention then your 2 minutes at med pass nobody has the time. The "groups" are awful and there is absolutely no recovery. The only thing you do for 24 hrs is color and eat popsicles. Apparently we are children. The place was awful.

Anonymous

  • Treatment Effectiveness
Treatment wasn't great.

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Decent treatment

Susan

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Every counsellor there is a former addict so they know what you are going through Need more outside time I was happy about how kind and compassionate the staff was really caring people.

GW

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Organized, daily regiments once out of detox part. SOAP program follows. None I was sectioned here through the court, but I learned a lot here in the 21 days that I stayed. We had commitments come in quite often. We also had to participate in daily a activities, both oral and written.

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Counselors are great! Good is good! Programs and meetings are interesting! Day staff is unprofessional and unknowledgeable. The programs are strictly 12 step with no room for interpretation!!

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Counsellors No exercise Involuntary commitment

anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
my father and his gf sent me there,i am 55 yrs old and drank.i have severe panic disorder and agoraphobia.they had me sectioned.st lukes was awful.i wouldn't send an animal there,i will never speak to my father again.you don't put an alcoholic agoraphobic in with street girls

Michelle

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Employees care. Lack of outside activities. Three counceling is god...the food is god..& its clean.

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
It was clean. However, it was far from Boston and needed more beds.

SG

There were not as many medical professionals as there should be....medically or clinically: 1-3 RN's or LPN's per shift. One Nurse Manager. Provide Section 35- court ordered treatment. The facility is not set up to tread dual clients. If a client is caught in the grips of the disease to the point they need a court order and shackles to get treatment....chances are they have an underlying mental health problem. If the did not on admission....the will have PTSD by discharge. (no joke-serious). I have stated above I was fired for not abandoning a client in crisis. I figured I could get another job but I could not get another nursing license. I also went thru the certification for substance abuse counseling and did my internship as a clinician there, and was offered a position as a clinician. That was a significantly more rewarding and just as significantly underpaid position. The staff has such pressure on them that to do the job they want to do is nearly impossible. That leads to frustration and burn out and the ones who pay the price are the clients. The frustration should be directed where it belongs----the higher ups who are pushing these girls in and out of detox like they are cattle. I do not understand the thinking....addiction is a disease of the brain...which in order to recover requires first the drugs to be removed and the brain chemistry to re balance. That process takes more than 20 days!!!! The drugs come out of the body in maybe that time....long time benzo use takes 80+ days!!! The brain can not function to learn new skills....just like a diabetic can not just stop eating donuts and be in all set. They both require a change in habits and lifestyle. At least the diabetic is starting out with "normal" brain chemistry....which allows him/her to learn. We are robbing these girls of a chance of a life!!! We are setting them up for overdose by treating them just long enough to make the receptors hyper ready. (like if you had a bad sunburn...peeled and then went to Aruba with no sun screen....what r ur chances for a good tan)... I think this is doing just as much damage as the drug use and dealers do....maybe more. The health care providers are under the pretense that this will help and they will be better. Here...we will make you miserable for two-three weeks...get the drugs out of your system...mess with your other meds...and your whole world will be crashing down around you and family and network will be pointing the finger at you and then we will send you on your merry way.....btw....don't do drugs. O WAIT....You don't WANT to do drugs?!?!?! But you don't know WHAT ELSE TO DO?????!!!! Well, we don't have the time to tell you because the insurance will pay us more for you to come back in a week. AGHHHHH

anonymous

  • Treatment Effectiveness
I am aware of this facility because I work in the same company.

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