New Hope Recovery in Modesto, CA

Overall Rating

(3 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
823 East Orangeburg Avenue
Modesto CA 95350

New Hope Recovery Philosophy

New Hope Recovery takes a structured, methodical approach to alcohol and drug addiction treatment. The residential rehab provides clients with a compassionate and safe setting to learn practical life skills and healthy coping techniques. Emphasis is placed on uncovering underlying issues and rediscovering inner strength, with a caring staff offering support every step of the way. After the program is complete, the hope is that each client will leave the facility with a new take on life, as well as a solid foundation for a lifelong recovery.

Areas of Specialization

  • Residential Treatment
    Residential treatment programs provide housing (food and meals) in addition to treatment for substance abuse. Some facilities offer only short-term residential treatment, some offer only long-term treatment and others offer both, ranging from a few days to many months, based on patient needs.

  • Family Program
    Research shows that the odds of successful, sustained recovery from addiction are far higher when family members and loved ones are involved in treatment. Drug and alcohol addiction often have genetic roots, whether related to substance abuse, mental illness or both. Family dynamics also play a role and, often, family members are the first to realize a loved one has developed an addiction. Also, it’s important for family members to understand and embrace the lifestyle changes that are required to sustain recovery.

Facility Highlights

Group Therapy

Recovery Education

Family Counseling

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT NEW HOPE RECOVERY

Modesto, Calif.’s New Hope Recovery Center is a residential and outpatient facility open to adult men and women struggling with substance abuse. The facility also offers on-site detoxification, sober living, and partial hospitalization programs (PHP). An adolescent recovery program is available through outpatient care.

New Hope is certified by the State of California Department of Drug and Alcohol Programs and positions itself as an “effective and more affordable alternative to hospital-based recovery.”

TREATMENT & ASSESSMENT

The residential program at New Hope typically begins with three to seven days of detox, after which clients begin a customized daily program designed with their personal care manager. This program is highly structured and includes group therapy, recreational activities, film screenings, and lectures on addiction and recovery. The partial hospitalization program features a similar structure, with the stipulation that clients spend at least eight hours per day at the facility. All individuals are equipped with a plan for continuing care before departing these intensive tracks.

The outpatient program is an eight- to ten-week supportive plan that includes development of a personalized recovery plan; one-on-one, family, and group counseling sessions; education on relapse prevention skills; and a referral service to community resources.

New Hope also manages two sober living facilities: New Hope II for men and Mary’s Hope for women. Requirements for both include participation in New Hope’s aftercare program, 12-step meetings, and activity in the community which may include school, employment or volunteer work.

Additionally, the facility offers groups specifically for continuing care that meet in both the morning and afternoon, and there is a family program to teach loved ones about addiction as a disease.

STAFF CREDENTIALS

Specific details regarding staff credentials are not currently offered on New Hope’s website; however, among the six alumni and affiliated loved ones who provided feedback to Rehabs.com to date, the staff’s level of training and experience averaged 3.5 out of five stars.

ACCOMMODATIONS & AMENITIES

Photos of the residential area on New Hope’s website depict dorm-like living conditions complete with shared sleeping quarters and bunk beds. Men and women are divided into separate quarters. The two sober living facilities, both of which are gender-specific, are fully furnished and appear more residential.

Amenities include spa treatment, a gym, nutritious meals, and outdoor recreational activities.

WHAT ALUMNI SAY

Alumni opinions of New Hope Recovery are mixed. To date, six alumni have provided feedback and ratings. Out of five stars, treatment effectiveness earned an average rating of three stars.

The three alumni to provide feedback for additional metrics such as family participation, cleanliness, and affordability gave four- and five-star ratings. More lukewarm three- and four-star ratings were given for the exercise and leisure options, connectivity during treatment, counseling options, and the staff's level of training and experience.

One anonymous alum noted the strength of the family programming. They wrote: “The New Hope program is a family orientated program they encourage your family to come see you and that is motivation in a real way.” Another alum had praise for the staff, writing: “The staff genuinely cares about helping you become the best you can be...very caring and supportive people.”

Other alumni surveyed by Rehabs.com were more critical of New Hope Recovery’s programming. A.W. told Rehabs.com that she would not recommend the facility to others. She described the staff as “very unprofessional," and added that they “use humilation… to motivate you,” though the facility has weighed in on Rehabs.com to counter these claims. D.P., another alum polled by Rehabs.com, also found there to be “too much drama,” but admitted that New Hope is a “solid facility” that “could be better.” Additionally, an anonymous reviewer gave similar negative feedback and added, "treatment is based on insurance and cash not needs."

On New Hope Recovery’s official Facebook page, which staff can manage, the facility fared much better overall with an average of 4.6 out of five stars based on 39 user ratings to date.[1] Additionally, at the time of the writing, five reviewers rated the facility on Google, giving the facility four out of five stars.[2]

WHAT FRIENDS & FAMILY SAY

Reviews from three loved ones surveyed by Rehabs.com to date were also mixed. One anonymous reviewer gave five out of five stars for treatment effectiveness and connectivity and also wrote: “The staff is awesome and really care” while acknowledging that “the food could be better.” This reviewer concluded: “I feel this is a good choice and can really help.” Reviewer L.G. also gave a mostly positive rating while noting that there were "Not enough staff." They also said, "The ability to have clients dig deep within themselves to find the underlining issues that made the client turn to drugs and or alcohol was a strength of the facility."

Another anonymous reviewer was less pleased, rating the accommodations a score of just one out of five, and wrote that New Hope Recovery was “strict,” “not clean,” and “not a very effective program.”

FINANCING

While there's currently no specific information available on pricing via the facility's website, there is an insurance form on its website, indicating that at least some costs may be covered. Among the five individuals polled by Rehabs.com at the time of this review on New Hope Recovery's affordability, the facility averaged a 3.2 out of five stars.

[1] https://www.facebook.com/pg/newhoperecovery/reviews/?ref=page_internal
[2] https://goo.gl/fFAL72

Published on February 2018

User Reviews

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Program worked well for my loved one. However, billing and accounting records a nightmare. Nothing in writing and payments demanded in cash with no records showing ever provided to insurance. Highly questionable business practices. Check your insurance eobs very carefully. Beware and check reviews before going here.

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Treatment was adequate. My loved one bought into 12 steps and did well from a therapeutic perspective. My loved one felt supported and developed several positive relationships with a few staff members. Financial charges are inaccurate. Aggressive in collecting �cash� payments to be paid directly to the facility. Questionable insurance billing practices. Does not honor contracts between insurance company. Terrible, unethical and grossly inaccurate financial procedures.

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My loved one went to this facility. Accommodations were fair, definitely room for improvement. Clinical staff is adequate. Financial policies and procedures wede highly inappropriate, threatening, unethical and grossly inaccurate. my loved has EXCELLENT health insurance that is contracted with this facility. Highly questionable billing practices.

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This place saved my life! If you're truly ready to make a change in your life this is the place to do it at. The people who wrote the negative comments weren't ready to make that change yet. So again if you're ready for revovery start here. It's the best decision i've ever made in my life. Thank you to all the staff at this facility.

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This place only caused further grief. Find another facility to attend. The owner is condescending and uses hollow threats to try and scare you to stay and pay. Business clearly takes precedence over support or treatment.

New Hope upon checking in that I would be in their in house treatment for 30 days. This was not true I was placed in their out patient program after 20 days. Because new hope charged more than Blue Cross would cover. Then the same resulr with the out patient program. I know this because I called my insurance. They also sent me monthly statements of what they paid. Mind binding charges by new hope. While their ypu can learn to clean up after yourself and the very basics of recovery. The family groups wasnt good for me because I dont think sharing family issues with strangers and their family was helpful and I didn't care to hear other clients ss well. When your insurance and cash has run dry they release you from programs and want nothing to do with you. VERY HYPOCRITICAL! I truly hope that other clients have a much better experience.

The man who owns the Building is very rude and demeaning. Me and my loved one came for help and all he did was talk down on us and they do not discuss which insurances they take before the make you pay their $100 nonrefundable fee for filling out their quesionare.

Cold turkey detox is a nightmare. But safe place they should add medical treatment for other issues (mental,pain). Agree about staff not very professional they lie too much and treatment is based on insurance and cash not needs. Food and accommodations was good. Family group needs some work tearing people down with no tools or solution. Disfunction does create bond or fellowship with the residents to reach outside programs for help.

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Strict . Not clean. Not a very effective program

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Connecting with outside programs upon discharge Lack of alternative programs like yoga, acupuncture The staff genuinely cares about helping you become the best you can be...very caring and supportive people. I was given many tools to use and fall back on and knew I had the support of many when I was on my own.

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...I will never refer someone seeking recovery to this facility....Ethics, ethics, ethics...Remember where you came from???

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The ability to have clients dig deep within themselves to find the underlining issues that made the client turn to drugs and or alcohol was a strength of the facility. Not enough staff. Overall this facility is great and I would recommend to someone for treatment.

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the staff is awesome and really care. the food could be better. I feel this is a good choice and can really help.

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New Hope Provides room to grow on your own. The 30 day blackout stinks. The New Hope program is a family orientated program they encourage your family to come see you and that is motivation in a real way

Official Facility Response

New Hope individualizes treatment for all of our clients. Normally our "black out" period is 72 hours. I'm glad you got your needs met.

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Strengths: Strong Recovery treatment, visits to outside meetings. Weaknesses: too much drama, not very well organized. Solid facility, just feel like it could be better.

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I believe there was too much personality over program there. There was a lot of folks straight out of prison and it was mostly geared towards their needs. ... didn't offer any holistic opportunities. It was in my humble opinion very unprofessional. There are much better programs and services out there. The rules were changed constantly and staff behaved unprofessionally.

Official Facility Response

Regretfully I can't comment on "AW's" experience without any specifics; however, I can say with certainty that we are a fairly structured program. One of the purposes for structure is to eliminate the "personality" issue potential and create an air of equanimity - everyone follows the same guidelines. I can also say that New Hope clients come from all walks of life. Whether a person is a former inmate, a nurse, an attorney or a plumber; everyone deserves the same respect and dignity to recovery from a life threatening disease. I'm the owner of this facility and I know all of my staff professionally and personally (it's one of the benefits of being a sole proprietor v. a corporation) and humiliation is not part of treatment here nor is it "in" any of my staff as part of their avocation. That being said I'm open to hearing from our alums about our services. Feel free to reach out to me directly. Thanks, Gene Radino

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