About the Facility
New Hope Recovery takes a structured, methodical approach to alcohol and drug addiction treatment. The residential rehab provides clients with a compassionate and safe setting to learn practical life skills and healthy coping techniques. Emphasis is placed on uncovering underlying issues and rediscovering inner strength, with a caring staff offering support every step of the way. After the program is complete, the hope is that each client will leave the facility with a new take on life, as well as a solid foundation for a lifelong recovery.
Residential treatment programs provide housing (food and meals) in addition to treatment for substance abuse. Some facilities offer only short-term residential treatment, some offer only long-term treatment and others offer both, ranging from a few days to many months, based on patient needs.
Research shows that the odds of successful, sustained recovery from addiction are far higher when family members and loved ones are involved in treatment. Drug and alcohol addiction often have genetic roots, whether related to substance abuse, mental illness or both. Family dynamics also play a role and, often, family members are the first to realize a loved one has developed an addiction. Also, it’s important for family members to understand and embrace the lifestyle changes that are required to sustain recovery.
- Group Therapy
- Recovery Education
- Family Counseling
Reviewed by Our Contributors
ABOUT NEW HOPE RECOVERY
Modesto, Calif.’s New Hope Recovery is a residential and outpatient facility for adults seeking treatment for substance abuse. The facility also offers on-site detoxification, sober living, and partial hospitalization programs (PHP). It is one of the 197 (15 percent) detox facilities in California. An adolescent recovery program is available through outpatient care.
New Hope is certified by the State of California Department of Drug and Alcohol Programs and positions itself as an “effective and more affordable alternative to hospital-based recovery.”
TREATMENT & ASSESSMENT
The residential program at New Hope typically begins with three to seven days of detox, after which clients begin a customized daily program designed with their personal care manager. This program is highly structured and includes group therapy, recreational activities, film screenings, and lectures on addiction and recovery. Medication-assisted treatment (MAT) is also available via Vivitrol and Suboxone.
The partial hospitalization program features a similar structure, with the stipulation that clients spend at least eight hours per day at the facility. All individuals are equipped with a plan for continuing care before departing these intensive tracks.
The outpatient program is an eight- to 10-week supportive plan that includes development of a personalized recovery plan; one-on-one, family, and group counseling sessions; education on relapse prevention skills; and a referral service to community resources.
New Hope also manages two sober living facilities: New Hope II for men and Mary’s Hope for women. Requirements for both include participation in New Hope’s aftercare program, 12-step meetings, and activity in the community which may include school, employment or volunteer work. Only 46.1 percent of facilities in California offer work training.
Additionally, the facility offers groups specifically for continuing care that meet in both the morning and afternoon, and there is a family program to teach loved ones about addiction as a disease.
New Hope has an IMS (Incidental Medical Services) certification and employs an on-site doctor. Clients also have access to a community-based psychiatric team. To date, the six individuals polled by Rehabs.com on the matter generally approved of the facility's staff.
Staff Experience and Training: 3.5/5
ACCOMMODATIONS & AMENITIES
Photos of the residential area depict dorm-like living conditions complete with shared sleeping quarters and bunk beds. Men and women are divided into separate quarters. The two sober living facilities, both of which are gender-specific, are fully furnished and appear more residential. Amenities include spa treatment, a gym, nutritious meals, and outdoor recreational activities.
To date, the six individuals polled by Rehabs.com on the matter approved of the facilities' upkeep but offered mixed opinions concerning amenities.
Exercise and Leisure: 3/5
WHAT ALUMNI SAY
To date, the 10 alumni polled by Rehabs.com gave mixed opinions regarding the facility. One anonymous alum noted the strength of the family programming, offering a perfect five-star rating for family involvement. “The New Hope program is a family orientated program they encourage your family to come see you and that is motivation in a real way,” the alum wrote. Another alum praised the staff, writing: “The staff genuinely cares about helping you become the best you can be...very caring and supportive people.”
Other alumni surveyed by Rehabs.com were more critical of New Hope Recovery’s programming. A.W. indicated that she would not recommend the facility to others. She described the staff as “very unprofessional.” D.P., another alum polled by Rehabs.com, also found there to be “too much drama,” but admitted that New Hope was a “solid facility” that “could be better.”
The feedback on third-party review sites was mostly positive. On Facebook, where the facility may manage its page, New Hope Recovery had an average rating of 4.6 out of five stars from 49 reviews to date. Alumni describe staff as “loving, caring, devoted.”
On Google, New Hope Recovery has a rating of 3.8 out of five stars from 22 reviews. On Yelp, however, three of five recommended reviews were extremely negative (though the not recommended reviews were positive).  On CiteHealth, the facility had two negative reviews to date. One alum wrote: “They state they are a co-occurring disorder facility, nothing could be further from the truth. They have no knowledge (clinical or otherwise of any mental health issues).”
WHAT FRIENDS & FAMILY SAY
Reviews from four loved ones surveyed by Rehabs.com to date were also mixed. One anonymous loved one wrote: “The staff is awesome and really care” while acknowledging that “the food could be better.” Reviewer L.G. also gave a mostly positive rating while noting that there were "Not enough staff."
Another anonymous reviewer was less pleased and wrote that New Hope Recovery was “strict,” “not clean,” and “not a very effective program.” The three loved ones polled on the matter gave three- and four-star ratings for the level of family involvement.
New Hope accepts a wide range of insurance plans, placing it among the 56 percent of California’s facilities to accept insurance. To date, the six individuals polled by Rehabs.com on the matter offered mixed opinions concerning cost.
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AnonymousProgram worked well for my loved one. However, billing and accounting records a nightmare. Nothing in writing and payments demanded in cash with no records showing ever provided to insurance. Highly questionable business practices. Check your insurance eobs very carefully. Beware and check reviews before going here.
ElizabethTreatment was adequate. My loved one bought into 12 steps and did well from a therapeutic perspective. My loved one felt supported and developed several positive relationships with a few staff members. Financial charges are inaccurate. Aggressive in collecting �cash� payments to be paid directly to the facility. Questionable insurance billing practices. Does not honor contracts between insurance company. Terrible, unethical and grossly inaccurate financial procedures.
ElizabethMy loved one went to this facility. Accommodations were fair, definitely room for improvement. Clinical staff is adequate. Financial policies and procedures wede highly inappropriate, threatening, unethical and grossly inaccurate. my loved has EXCELLENT health insurance that is contracted with this facility. Highly questionable billing practices.
ChadThis place saved my life! If you're truly ready to make a change in your life this is the place to do it at. The people who wrote the negative comments weren't ready to make that change yet. So again if you're ready for revovery start here. It's the best decision i've ever made in my life. Thank you to all the staff at this facility.
PatientThis place only caused further grief. Find another facility to attend. The owner is condescending and uses hollow threats to try and scare you to stay and pay. Business clearly takes precedence over support or treatment.
Past clientNew Hope upon checking in that I would be in their in house treatment for 30 days. This was not true I was placed in their out patient program after 20 days. Because new hope charged more than Blue Cross would cover. Then the same resulr with the out patient program. I know this because I called my insurance. They also sent me monthly statements of what they paid. Mind binding charges by new hope. While their ypu can learn to clean up after yourself and the very basics of recovery. The family groups wasnt good for me because I dont think sharing family issues with strangers and their family was helpful and I didn't care to hear other clients ss well. When your insurance and cash has run dry they release you from programs and want nothing to do with you. VERY HYPOCRITICAL! I truly hope that other clients have a much better experience.
BwThe man who owns the Building is very rude and demeaning. Me and my loved one came for help and all he did was talk down on us and they do not discuss which insurances they take before the make you pay their $100 nonrefundable fee for filling out their quesionare.
AnonymousCold turkey detox is a nightmare. But safe place they should add medical treatment for other issues (mental,pain). Agree about staff not very professional they lie too much and treatment is based on insurance and cash not needs. Food and accommodations was good. Family group needs some work tearing people down with no tools or solution. Disfunction does create bond or fellowship with the residents to reach outside programs for help.
AnonymousStrict . Not clean. Not a very effective program
AnonymousConnecting with outside programs upon discharge Lack of alternative programs like yoga, acupuncture The staff genuinely cares about helping you become the best you can be...very caring and supportive people. I was given many tools to use and fall back on and knew I had the support of many when I was on my own.
Ethics...I will never refer someone seeking recovery to this facility....Ethics, ethics, ethics...Remember where you came from???
LGThe ability to have clients dig deep within themselves to find the underlining issues that made the client turn to drugs and or alcohol was a strength of the facility. Not enough staff. Overall this facility is great and I would recommend to someone for treatment.
Anonymousthe staff is awesome and really care. the food could be better. I feel this is a good choice and can really help.
AnonymousNew Hope Provides room to grow on your own. The 30 day blackout stinks. The New Hope program is a family orientated program they encourage your family to come see you and that is motivation in a real way
DaveStrengths: Strong Recovery treatment, visits to outside meetings. Weaknesses: too much drama, not very well organized. Solid facility, just feel like it could be better.
AWI believe there was too much personality over program there. There was a lot of folks straight out of prison and it was mostly geared towards their needs. ... didn't offer any holistic opportunities. It was in my humble opinion very unprofessional. There are much better programs and services out there. The rules were changed constantly and staff behaved unprofessionally.
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