Northeastern Center in Kendallville, IN

Overall Rating

(4 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
220 S Main Street
Kendallville IN 46755

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Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT NORTHEASTERN CENTER

Northeastern Center (NEC) provides a full continuum of treatment programs for individuals struggling with chemical dependency, mental illness, and co-occurring disorders. Inpatient care is offered to adults, while outpatient treatment serves clients of all ages. Medically assisted detox and stabilization are also available. Headquartered in Kendallville, Ind., NEC operates six facilities in Kendallville, LaGrange, Albion, Auburn, and Angola.

TREATMENT & ASSESSMENT

According to the NEC's website, clients participate in a comprehensive substance misuse and psychiatric assessment to determine an appropriate level of care before undergoing treatment. If a client requires mental stabilization or detoxification, they may be referred to the inpatient program in Auburn.

Clients undergoing detoxification may receive medication-assisted therapy, such as Suboxone or Vivitrol, to alleviate the discomfort of withdrawal. According to a 2017 SAMHSA survey, 3.6 percent of non-hospital treatment facilities in Indiana have residential programs with detox.

Inpatient care typically lasts between 14 and 28 days, depending on individual client needs. According to a 2017 SAMHSA survey, 5.9 percent of non-hospital treatment facilities in Indiana operate short-term (30 days or fewer) residential programs.

While in inpatient care, clients undergo evidence-based treatment and a structured schedule of individual and group counseling sessions. Clients may also participate in psychoeducational classes, as well as 12-step meetings and workshops.

Programming also includes medication management, recreational and expressive therapies, and workshops on topics such as coping skills, stress management, anger management, and self-awareness. The Northeastern Center's treatment team facilitates family counseling for loved ones.

Once stabilized in inpatient care, clients may continue to outpatient services, which address a range of topics relevant to the individual. Some common topics include stress management, self-esteem, social anxiety, grief and loss, depression, and interpersonal conflicts. An intensive outpatient program (IOP) is also available.

STAFF CREDENTIALS

NEC's website notes that the treatment staff is comprised of psychiatrists, case managers, licensed professional counselors, psychiatric nurses, and mental health technicians. Northeastern Center is one of 84 (27.5 percent) of treatment facilities in Indiana certified by Commission on Accreditation of
Rehabilitation Facilities (CARF).

ACCOMMODATIONS & AMENITIES

NEC's website indicates that the inpatient facility in Auburn provides a therapeutic, supervised environment conducive to stabilization and recovery. Clients stay in private rooms and have 24-hour access to care from psychiatrist and psychiatric nurses. The inpatient facility has 12 beds, lower than the average of 32 beds at residential treatment facilities in Indiana.

WHAT ALUMNI SAY

Though Rehabs.com has yet to receive any reviews from former clients, feedback on second-party review sites was mixed. Eight individuals on Google contributed to an average rating of 3.3 out of five stars of NEC's facility in Kendallville.[1] "Staff is courteous and they have great mental health programs," Tina wrote along with a five star review. Of the three individuals who left reviews on Google for the Auburn facility at the time of this writing, two provided perfect five-star reviews, while one individual provided one star.[2]

The three individuals who left reviews on Yellowpages.com at the time of this writing also provided mixed feedback.[3] Though one individual gave a five-star review, the other two each gave one star and both complained about the center's staff, poor treatment, and insurance practices. "While at the hospital the Staff didn't give me my meds the first night," willbrayjr wrote in a representative review. They added, that "the NEC also overcharged my insurance."

WHAT FRIENDS & FAMILY SAY

The sole loved one polled by Rehabs.com at the time of this writing had a generally positive impression of NEC. Out of five stars, the loved one gave ratings of four stars for the facility’s counseling options and the treatment staff’s level of experience and training. They also gave perfect five-star ratings for the level of family participation and the facility’s discharge planning. Although the anonymous survey respondent did feel that the facility’s treatment scheduling could improve, they wrote: “The counselors were nice.”

WHAT STAFF SAY SAY

On Indeed, 17 individuals gave NEC, as a whole, an average rating of 3.7 out of five stars[4]. Many staffers praised the dedication of co-workers, though some individuals were critical of the facility's management. "I would recommend Northeastern Center to anyone that is compassionate in working in the mental health field," one representative reviewer wrote.

FINANCING

According to the center's website, Northeastern Center accepts a range of private insurance plans. Though, Northeastern does not accept Medicare or Medicaid, financial assistance may be available to under- or uninsured individuals through private donations.

[1] GoogleReviews
[2] GoogleReviews
[3] http://www.yellowpages.com/auburn-in/mip/northeastern-center-467725287
[4] https://www.indeed.com/cmp/Northeastern-Center/reviews

Published on December 2018

User Reviews

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Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
the counselors were nice. scheduling of sessions was bad. the conselors times frames for the clients.

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