Norwood Health Center Philosophy
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ABOUT NORWOOD HEALTH CENTER
Located in the Wood County Annex and Health Center in Marshfield, Wis., Norwood Health Center provides acute and psychiatric treatment services for adults with severe and persistent mental illness, including substance abuse-related concerns and co-occurring disorders. The admissions unit accepts clients on a voluntary and involuntary basis and provides limited acute detoxification services.
Within the state, the rehab is one of 25 substance abuse treatment facilities that offers hospital-based inpatient detoxification and among 35.5 percent with programs for clients with co-occurring disorders. The specialty hospital also operates several other divisions, including a dedicated rehabilitative unit for traumatic brain injuries.
TREATMENT & ASSESSMENT
In total, Norwood Health Center operates four specialty units dedicated to helping adults return as quickly as possible to their families and communities: Admissions, Crossroads, Pathways, and Bridgeway.
The Admissions unit offers a 24-hour supportive environment for adults age 18 and older. Treatment is short-term and intensive, designed to provide “rapid evaluation and stabilization” from an immediate crisis. Acute detoxification services are available, according to the Admissions unit’s webpage, for clients who “are incapacitated related to alcohol use and have become engaged with law enforcement or for persons that have co-occurring illnesses.”
Patient care is customized, based on an initial mental health evaluation, and may include individual and group counseling, cognitive behavioral therapy (CBT), dialectic behavioral therapy (DBT), as well as occupational therapy, psycho-educational groups, medication management, and family counseling. The team collaborates with law enforcement and other referring sources during the assessment and treatment phases and with partners in the community to support clients with their transition.
In operation since 1974, the Crossroads unit provides personalized support to adults struggling with severe and persistent mental illness. Participants of this long-term program have opportunity for various therapeutic and recreational activities as well as psychiatric counseling designed to address their mental health disorders. According to its webpage, Crossroads is “Certified in National Music & Memory Program.”
Norwood Health Center also has a specialized unit for traumatic brain injury. At Pathways, adults age 18 to 64 no longer in the acute stage of their recovery process, receive speech, occupational, and physical therapy, in addition to neuropsychology and primary care services where needed.
Finally, the Bridgeway unit is a 24-hour, eight-bed community-based residential facility (CBRF) that provides short-term crisis stabilization for adults. Medication management, psychoeducational groups, and assistance with daily living routines comprise the daily curriculum. The Bridgeway programs is not designed to treat individuals in crisis due to homelessness or substance abuse-related concerns.
Owned by Wood County, Norwood Health Center is licensed by the state of Wisconsin as a specialty hospital, nursing home, and post-acute traumatic brain injury rehabilitation program. The interdisciplinary team on the Admissions unit includes a dedicated 24-hour nursing staff, psychiatrists, psychologists, social workers, psychiatric technicians, and occupational therapists. In Wisconsin, the organization is among 47.6 percent of substance abuse treatment facilities licensed by the state department of health.
ACCOMMODATIONS & AMENITIES
About 90 minutes east of Eau Claire, Norwood Health Center is located on a sprawling, well-landscaped campus. As noted above, some Norwood units are staffed by a 24-hour nursing team. The Admissions unit offers visiting hours Monday through Friday from 6 to 8 p.m. and on weekends and holidays from 3 to 5 p.m.
The reviewer who responded to the Rehabs.com survey to date assigned four out of five stars for the facility’s meals and nutrition and three stars for its accommodations and amenities.
WHAT ALUMNI SAY
At the time of this writing, Norwood Health Center received mixed coverage skewed to the negative on secondary site Google: 2.8 out of five stars based on eight reviews.  Reviewers were split in their opinions: four offered positive ratings and the other four negative. However, of those who posted comments, only one offered praise, specifically for the staff, nurses, and social worker, referring to them as “all qualified.” The other two reviewers provided unfavorable remarks: one simply wrote “horrible” and the other complained that the “majority of the people that work here don't listen to reason I've been forced against my will to pretty much everything. Help!"
WHAT FRIENDS & FAMILY SAY
The sole loved one polled by Rehabs.com reported a positive experience with Norwood Health Center. The anonymous reviewer awarded all positive ratings to a series of evaluated metrics: perfect five stars for counseling options, facility cleanliness and upkeep, holistic offerings, likelihood to recommend, and treatment of co-occurring disorders; four stars for affordability, connectivity/visitor policy, and staff experience and training; and three stars for family participation. This individual described the staff as “helpful” and deemed the program successful in getting clients to open their “eyes to the world (they’re missing) out on.”
WHAT STAFF SAY
On secondary site Indeed, Norwood Health Center received moderately positive coverage to date: 3.4 out of five stars based on 10 reviews of current and former employees.  The positive reviewers made reference to cooperative co-workers, the team-oriented and productive environment, and the opportunity to assist many people.
A five-star reviewer, former member of the nursing staff, considered their role as a “Professional job to help people,” characterizing Norwood as: “A Psychiatric facility where I was able to use all my medical training to help people in crisis, and those with chronic mental and emotional disorders to establish a high quality of life.”
Negative reviewers criticized the fast pace, high staff turnover, and unresponsive management. A one-star reviewer wrote: “Overloading staff, no breaks, no help. Some nurses got pay cuts! No supplies to do your job and no one cares. I really feel bad for the patients.”
There currently is no information provided on the organization’s website regarding its treatment costs. Applicants of the Crossroads program may be required to “meet Medicaid certification criteria.”
Published on December 2018
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