Nova Counseling Services, Inc.

3240 Jackson Street, Oshkosh, Wisconsin, 54901

OVERALL REVIEWS

4.2

Avg. score from 20 reviews

CRITERIA

  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
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About Nova Counseling Services, Inc.

Philisophy

Nova Counseling Services knows that addiction is a disease that cannot be cured, but can be treated. The residential rehab follows an abstinence-based, 12-Step model and employs a team of qualified and compassionate professionals to help clients recover from drug and alcohol addiction. Treating chemical dependency is a complex and demanding process, but Nova is committed to helping those who suffer build an effective, sustainable and lasting bridge to sobriety.

Specialization

Aftercare Support

Addiction recovery does not end with discharge after completing a rehab program. Facilities that offer aftercare planning and/or support work with patients to ensure sustainable recovery by helping to plan and make arrangements for transitional or sober living, help with housing, vocational counseling, etc.

Residential Treatment

Residential treatment programs provide housing (food and meals) in addition to treatment for substance abuse. Some facilities offer only short-term residential treatment, some offer only long-term treatment and others offer both, ranging from a few days to many months, based on patient needs.

Facility Highlights
  • Individual Counseling
  • Meditation
  • Family Conferences

Reviewed by Our Contributors

ABOUT NOVA COUNSELING SERVICES, INC.

Located on the outskirts of Oshkosh, Wis., near Lake Winnebago, Nova Counseling Services, Inc. provides residential treatment, outpatient programs, aftercare, and transitional living for adults seeking recovery from substance use disorder. The state-licensed center is not a dual-diagnosis facility, though it can accept some clients struggling with depression, with such admissions determined on a case-by-case basis. Medical detox is not available on-site, but Nova can provide referrals to detox providers when necessary.

Nova provides an abstinence-based program. Though clients are permitted to take antidepressants, all other medications must be pre-approved, and methadone and Suboxone are banned. Nova is among the 42.9 percent of Wisconsin-based rehabs that operate as private nonprofits.

TREATMENT & ASSESSMENT

According to the center’s website, treatment is based on the principles of the 12-Steps and the disease model of addiction, and the residential program is structured as a therapeutic community. Clients seeking admission to the residential treatment program must be examined by a physician either prior to or upon entry to determine their fitness for treatment and freedom of any communicable diseases.

Programming typically combines individual and group counseling with 12-step meetings held both on- and off-site. As clients work through the steps, emphasis is placed on the first one: admitting powerlessness over addiction.

Beginning with a 6:45 a.m. wakeup, a typical day in residential treatment offers opportunity for meditation, community meetings, educational lectures, gender-specific groups, chores, and writing assignments. Family sessions assist those interested in learning more about the recovery process.

Following their residential stay, clients in need of additional care may enroll in the 90-day program at Terra House, the facility’s sober living program. Terra offers a four-stage program that emphasizes employment, volunteering, and/or school. Another program option is Focus, an intensive outpatient program (IOP, offered at 35.5 percent of Wisconsin-based facilities) that meets weekday mornings. Successful graduates of Nova programs may attend group aftercare meetings once or twice a week.

STAFF CREDENTIALS

Nova Counseling Services’ employs a team of nine addiction counselors, some educated to master's level. The staff received good reviews from the eight individuals polled by Rehs.com to date on their performance:

Staff Experience and Training: 4.5/5

ACCOMMODATIONS & AMENITIES

Daily schedules are highly structured, keeping clients engaged from 6:45 a.m. until 10:30 p.m. The main facility can house as many as 50 men and women at a time (making it significantly larger than the state average of 23 beds), and Terra House has room for up to 12 people. The eight individuals Rehabs.com polled on the physical facility indicated that it was clean, with adequate amenities:

Cleanliness: 4.6/5
Exercise and Leisure: 3.4/5

WHAT ALUMNI SAY

Nova has mostly positive feedback from alumni polled by Rehabs.com. All eight of the alumni who were asked whether they would recommend the facility indicated that they would. In addition, the two alumni polled on the center's family participation gave it a four-star rating and a five-star rating, though the rehab's holistic offerings and ability to treat co-occurring disorders received lower ratings of one and two stars.

In their commentary, the reviewers tended to praise the program's efficacy. Alum Stan described the center as “one of the best facilities in the Midwest”, while Jim reported that treatment at Nova saved his life.

In the only note of strong complaint from an alum, Nik wrote "The counselors do not care about patients and spend little to no time with them," and added complaints of inadequate programming and dirty conditions. However, these complaints aren't borne out by other alumni comments.

On secondary sites, Nova had mixed feedback, skewing positive, with average ratings of 4.3 stars based on 11 reviews on Google and 4.8 stars based on 74 opinions on Facebook (where the facility can manage its own page), plus three one-star ratings, a two-star rating, and two five-star ratings spread between Yelp and CiteHealth.[1] [2] [3] [4]

The negative reviews repeatedly cited unhelpful employees and, in reviewers' eyes, unfair discharge practices. In positive reviews, alumni repeatedly thanked the facility for their long-term sobriety and for saving their lives. "Literally saved my life. Best treatment by far that I have ever been too. The counselors and staff are phenomenal and I was always treated with kindness and respect," Noah wrote in a typical comment on Facebook.

WHAT FRIENDS & FAMILY SAY

The loved ones polled by Rehabs.com to date gave mostly positive feedback. The five loved ones polled on the facility's performance in a variety of metrics indicated that, on the whole, they would recommend Nova, and that it had good family programming but (as also indicated by alumni) less impressive holistic offerings:

Would Recommend: 4.4/5
Family Participation: 4.2/5
Holistic Offerings: 2.8/5

The reviewers repeatedly praised the center's staff, family participation, and effectiveness. “Great family involvement and after care,” an anonymous reviewer wrote. “Wonderful facility with very dedicated staff," added Charlie.

However, both Robert and Brian offered harsh criticism of Nova. Parent Brian complained of a cookie-cutter approach and a lack of attention paid to the root causes of addiction. "Cold, impersonal and stern, often to the point of being militant," he added. Robert reported that the facility seemed more interested in securing clients for longer stays than in caring for them. And in a mixed review, Julie complained of a lack of communication from staff and inadequate discharge planning.

FINANCING

Treatment costs $200 per day out-of-pocket. Nova also accepts private health insurance, but does not offer any sliding-scale fees. The eight individuals polled by Rehabs.com to date on the center's affordability gave mostly positive feedback:

Affordability: 3.8/5

[1] GoogleReviews
[2] https://www.facebook.com/pg/nova.counseling/reviews/?ref=page_internal
[3] https://www.yelp.com/biz/nova-counseling-services-oshkosh?osq=Nova+Counseling
[4] https://citehealth.com/rehab-centers/wisconsin/cities/oshkosh-city-in-winnebago-county/nova-counseling-services-inc#reviews

Social Media Links
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20 Reviews

4.2/5
  • Accommodations & Amenities
    4.2/5
  • Treatment Effectiveness
    4.3/5
  • Meals & Nutrition
    4.2/5
Note

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  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Good therapy. Some patients inappropriate.
  • Robert
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    A joke. They tell you what you feel and/or think. What you say you feel and think is wrong. Your an addict and they know better. If your on state aid they will keep you in “treatment” as long as possible. They do the same to those that volunteer. They believed it was was important for my loved one to stay in “treatment” for an additional 90 day after 28 days instead of trying to find a way to transition back into life. Even though that would have ment losing their home, pets, and car. They were playing the “victim”. And the recovery was more important than keeping the most important things in life. The truth is, the guaranteed money is more important than you. In the end. My loved one snuck out of their “secure” facility, never looking back. It’s all about them. Not you. Find some other choice. I recommend Rogers Memorial.
  • Brian
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Overall an expensive disappointment. My advice would be to look elsewhere. Zero mental health attention. Nova treats the "disease" of addiction, that is all. In the entire 28 days, no time was ever spent on getting their clients head's wrapped around why they seek to hide from the world with their substance of choice in the first place. When I asked why, I was told that wasn't important. The disease is the "real" issue. Couldn't it possibly be both...? At Nova there was almost no attempt at engaging the clientele and their specific needs. A very cookie cutter approach. And..."if this isn't working, it's your fault, not ours. We know what to do, you don't. Submit to power (Nova) and never forget that you are powerless..." Nova is big on instilling a mindset of addict for life. Including letting you know that it may take several times at treatment to make any headway. In addition, I am a counselor at several of the northern Wisconsin's prisons, and the staff that I met and spoke to at Nova were on an ego trip much like what I've observed when corrections officers interact with inmates. "Keep your mouth shut, we aren't interested in what you think." The message is, "listen to the lectures, read these papers and complete these assignments, then you'll be healed", rather than, "tell me about yourself and let's tailor something to you". Cold, impersonal and stern, often to the point of being militant. Thankfully my son went into Nova with his head on mostly straight and was able to ride it out or it would have been a disaster. Not what we had hoped for him at all.
  • Vicki
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    A great educational, supportive asset to society. Definitely focused on addicts serious about getting sober and collecting sources to continue living an alcohol and drug free life.
  • Nik
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Horrible experience here. You spend about 1 hour a day working towards recovery - the rest is spent viewing videos from the 70\'s, listening to the same lecture over and over, or maintaining their facility. The counselors do not care about patients and spend little to no time with them. You\'ll see your counselor at meal time though - they never miss a meal. Staff act like prison guards - miserable. SO DIRTY- rooms and bathrooms are 100% maintained by patients. Expect filth. If you care about recovery, THIS IS NOT THE PLACE.
  • Julie
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Some of the staff members were incredible and did a great job helping family members understand addiction. And I'm not sure what exactly occurred, but my 20 year old son went from not wanting to be there to being nostalgic for the place and wanting to stop by to visit and attend alumni events. My son's primary counselor didn't communicate with us well. We'd wait days for a return call. Near the end of his in-patient stay we had a family meeting to discuss after care and we were told we'd be contacted a few days later about options; but I just got a call from my son to come get him on his last day and the name of the sober living house in Milwaukee he was going to. No one met me when I got there. There was no check-out procedure. No talk of other possible places for him to go. My son is an atheist, and we struggle to find treatment programs that don't focus heavily on religion. But Nova was a life-saving experience for my son that was more affordable than some we'd considered, and it was in our city so it was convenient.
  • Terri
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Great price. They set you up with treatment when you leave. If you're serious about treatment this place will help you.
  • Trevor
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Excellent program....gave me excellent tools..really enjoyed learning more about the brain of an addict and how it can relapse.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Great family involvement and after care. Very effective treatment for my loved one. Has been sober for 6 months since leaving.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    They have wonderful counseling options and family participation; however, they need better holistic offerings.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    They have a strict regimen, everyone does work around the facility. My brother came out of the program sober and seemed impressed with the facility and staff.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    They have a great program that reaches every person in every age group. Majority of staff is well trained and has the ability to deal with any type of situation. They have a high turnout rate, but they need more family interaction with residents.
  • Anonymous
    • Accommodations
    • Meals and Nutrition
    He was there 2 separate times; the last time finally "clicked". Good results; didn't cost a FORTUNE.
  • JW
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Excellent staff
  • Stan
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Nova is one of the best facilities in the Midwest. I highly recommend it to anyone serious about recovery. I continue to be involved with them.
  • Jim
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    For me it was the best experience of my life. The facility was a first step focused facility. At first I thought it was really strict, but as I spent more time I understood why. Any cost would have been worth it! Saved my life.
  • Craig
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    After care consisted of a 90 day half way house.
  • KB
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Very thorough addressing all aspects of alcoholism. My relapse was a one time slip and I was able to go to my home group and tell them right away
  • Brenda
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Awesome place!
  • Charlie
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Wonderful facility with very dedicated staff.