About Outreach House II
Reviewed by Our Contributors
ABOUT OUTREACH HOUSE II
Founded in 1979, Outreach is a nonprofit treatment organization that offers a range of programs and services for adults and adolescents struggling with chemical dependency. One of seven facilities operating in N.Y.C. and Long Island, Outreach House II of Brentwood provides residential and outpatient-based treatment for adolescents (ages 12 to 17) struggling with chemical dependency. Serving adolescents in both Nassau and Suffolk Counties in Long Island, the facility does not provide on-site detoxification services.
TREATMENT & ASSESSMENT
Treatment is individualized to suit each client, and the length of stay varies according to the client's needs. Outreach House II adheres to a modified therapeutic community model of recovery, which uses peer support and a highly structured program to help clients develop recovery skills.
In general, the program aims to improve social behaviors and promote a healthy lifestyle. The center's therapeutic approach uses evidence-based techniques such as Seeking Safety, cognitive behavioral therapy (CBT), trauma-informed care, and motivational interviewing (MI).
During their stay, clients receive a full day of classroom instruction each day, through the N.Y.C. Department of Education or BOCES schooling. Residents also receive educational seminars on addiction, life skills training, and vocational support (which is provided at 52.3 percent of rehabs in New York State).
Addiction and aggravating factors are treated through individual, group, and family counseling. The whole family unit is also enrolled in a "parallel process" of supportive services, which continue after the adolescent leaves treatment. Graduating clients are also encouraged to keep attending outpatient counseling, as a form of aftercare.
Outreach provides a range of training programs for staff and industry professionals, and Outreach House II in particular employs a multidisciplinary staff of licensed substance abuse counselors, credentialed teachers, licensed social workers, and case managers. The two individuals polled by Rehabs.com to date on the staff's level of training and experience gave it a three-star rating and a five-star rating.
ACCOMMODATIONS & AMENITIES
Outreach House II can accommodate up to 50 residents at a time. Residents sleep in dorm-style bedrooms, and the facility features a full-sized gym with basketball courts and exercise equipment, lounge areas, and a cafeteria-style dining hall. The two individuals polled by Rehabs.com to date gave the center a two-star rating and a four-star rating for its cleanliness, and a one-star rating and a three-star rating for its exercise and leisure options.
WHAT ALUMNI SAY
The single alum polled by Rehabs.com at the time of this writing was disappointed with the facility overall. "Their lack of understanding, and adaptation to patients is unbelieveable... Overall it was a horrid experience," they wrote, also claiming that most of the center's staff were not equipped to be helping others. They gave the facility four stars for its family participation, but just one star for its counseling options, ability to treat co-occurring disorders, and holistic offerings.
Reviewers posting on secondary sites gave polarized feedback: Outreach House II has average ratings of 3.4 out of five stars based on 20 reviews on Google and 2.8 stars based on four reviews on CiteHealth, as well as two five-star ratings on Facebook.   The negative reviewers repeatedly complained of unprofessional behavior from staff and unhelpful treatment overall: "Yelling at kids. Shaming them in front of their peers and staff. In a nutshell, drug treatment does not work just by yelling and screeming at clients who really need help," wrote one reviewer in a representative comment on Google.
However, several reviewers directly contradicted these comments, in particular noting how helpful they had found the center's staff. "The staff at Outreach truely cares, and does everything they can to make sure you succeed not only through your treatment, but the rest of your life," Brian wrote in a representative review on Google.
WHAT FRIENDS & FAMILY SAY
The single loved one polled by Rehabs.com to date gave positive feedback. "Organized, well maintained, great staff," they wrote, giving Outreach House II five stars for its counseling options and ability to treat co-occurring disorders, four stars for its family participation, and two stars for its holistic offerings.
Outreach House II accepts most insurance plans as well as Medicaid and Medicare (accepted at 87.5 and 45.4 percent of New York State-based facilities, respectively). A sliding fee scale is also available.
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AnonymousOrganized, well maintained, great staff. Would prefer longer phone calls.My sister works here and has told me about how reliable of a place it is and how the kids are getting a lot of help.
AnonymousTheir lack of understanding, and adaptation to patients is unbelieveable. They seem to believe that everything is black or white and that your treatment HAS to go the exact way they want it to or else they will interfere with your progression through the program. Overall it was a horrid experience. There are some good people there, but the majority of people working there had a ton of issues they should deal with themselves before taking on the responsibility of "treating" another persons issues.
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