Ozark Guidance Philosophy
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ABOUT OZARK GUIDANCE - SPRINGDALE
First established in 1970, Ozark Guidance is a community mental health center with a main campus in Springdale and several outpatient clinics throughout Northwest Arkansas. The Springdale location provides treatment for adults and children struggling with such conditions as chronic pain, depression and anxiety, and various other primary and co-occurring mental health and substance use disorders. Specialized programs are offered to address such co-existing challenges as DUI offenses, other court-related situations, or homelessness. Treatment is available through outpatient and in-school services.
TREATMENT & ASSESSMENT
Outpatient addiction treatment at Ozark Guidance is offered through educational sessions and individual and group therapy. Clients also utilize the facility's services for marriage and family counseling, psychiatric assessments, anger management courses, and specialized programming.
A chronic pain group meets weekly; a full-day program for adults who have been diagnosed with chronic persistent mental illness addresses social and employment challenges; and employee assistance programs collaborate with local business clients.
Ozark's Assertiveness Community Treatment (ACT) program supports individuals who may be resistant to attending or otherwise unable to participate in regular outpatient treatment by offering in-home or drop-in services.
The facility's website does not specify which counseling philosophies or methods are utilized.
According to its website, the staff at Ozark Guidance includes medical doctors who are board certified in child, adolescent, forensic, addiction, and liaison psychiatry, along with nurses, psychologists, counselors, social workers, and mental health paraprofessionals.
At the time of this writing, Rehabs.com has not received feedback from any former clients of Ozark Guidance within 10 years of treatment.
However, 11 reviews on Google reveal a strong divide between individuals with favorable and those with critical perspectives on the facility, reflected in an average rating of 2.5 out of five stars.
Four alumni complained of a lack of professionalism or helpfulness at Ozark Guidance; two particularly cited problems with communication and appointment-scheduling. "I have called 4 times to get my referral going and I keep being told I have to come in on a walk in basis," alum Amy wrote in a representative review. Other complaints mentioned poor counseling and under-staffing.
On the other hand, three reviewers praised the facility's staff for listening well, professionalism, and compassion. Dean wrote: "I have found them to be the most patient and competent professionals to help solve all of our issues."
Feedback from former and current employees posted on Indeed was overall more favorable, averaging a rating of 3.4 out of five stars from 13 reviewers. Most expressed respect for the facility's treatment staff and the mission of Ozark Guidance. Nearly all complaints focused on low pay, while nevertheless acknowledging the value of affordable treatment.
Ozark Guidance accepts private insurance, Medicare, and Medicaid, and offers sliding scale fees to clients who qualify.
Published on December 2017
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