Palmetto Lowcountry Behavioral Health in Charleston, SC

Call (843) 747-5830 to Contact Palmetto Lowcountry Behavioral Health

Overall Rating

(3.8 of 5)
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2777 Speissegger Drive
Charleston SC 29405

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Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT PALMETTO LOWCOUNTRY BEHAVIORAL HEALTH

Palmetto Lowcountry Behavioral Health is a private behavioral health hospital that provides inpatient and outpatient care for adults and adolescents struggling with a range of disorders. Inpatient care options include medical detox (available at just 11 hospitals in the state) and crisis stabilization services, as well as outpatient treatment at several intensities.

The center offers dedicated treatment for both active duty military and veterans (available at 7.4 percent and 9.3 percent of South Carolina facilities, respectively). In addition, the center is among the 26.9 percent of South Carolina facilities that offer Suboxone to treat opioid addiction.

TREATMENT & ASSESSMENT

Admission to Palmetto Lowcountry Behavioral Health begins with a scheduled on-site assessment. According to the facility's website, the assessment process is free and comprehensive, and allows staff to determine the most appropriate next stage of treatment. In general, programs use evidence-based therapies in individual, group, and family settings, and medications when necessary. For addiction recovery, the center follows the 12-Steps and the Hazelden Model, which aims to treat the body, mind, and spirit.

Clients who need to detox receive medical attention as well as education about addiction and recovery, and training in relapse prevention. They're encouraged to step down to longer-term outpatient treatment as soon as they've stabilized.

Outpatient care for addiction recovery comes in the form of a half-day program called CARE (Counseling for Addictions and Recovery Education.) The main treatment modality is group therapy, though family therapy sessions may be incorporated as needed. The program runs every weekday morning, and clients are required to attend 24 mornings of treatment within six weeks. All graduating clients have access to a year of outpatient therapy, which serves as aftercare.

Clients on Palmetto Lowcountry Behavioral Health's Suboxone program are required to attend the CARE program while receiving Suboxone, to ensure that they get to the root causes of their addiction while addressing physical dependency.. Suboxone clients are also required to find and work with a 12-step sponsor.

STAFF CREDENTIALS

Palmetto Lowcountry Behavioral Health employs a multidisciplinary staff, including four psychiatrists, nurses, and medical and mental-health staff trained to serve as liaisons with the military. In addition, some staff are able to provide services in Spanish. The four individuals Rehabs.com surveyed on the center's staff gave mostly positive feedback:

Staff Experience and Training: 4/5

ACCOMMODATIONS & AMENITIES

The hospital is located on the banks of the Ashley River in Charleston. Palmetto Lowcountry Behavioral Health is a tobacco-free campus, and clients are advised not to bring expensive items, including cellphones and other electronic equipment. The four individuals polled by Rehabs.com on the center's comfort indicated that it was clean but somewhat lacking in extracurricular activities:

Facility Cleanliness and Upkeep: 4/5
Exercise and Leisure Offerings: 2.5/5

WHAT ALUMNI SAY

Reviews from facility alumni polled by Rehabs.com to date were mixed, skewing positive. The reviews painted a picture of a solid though basic program: all four alumni gave the facility low ratings of one or two stars for its holistic offerings, and the center's counseling options (reviewed by three alumni) also received low ratings of one, two, and three stars. However, the facility's ability to treat co-occurring disorders received more impressive scores of three stars and five stars from the two alumni polled, and the single alum polled on the overall quality of the center's group counseling gave it four stars.

In addition, the reviewers repeatedly complained about their inability to communicate with the outside world during their stay. "Patients have much difficulty contacting loved ones on the outside," Timmie wrote in a representative comment. However, alumni also often praised the center's staff. "Very reliable staff and counselors," one anonymous reviewer wrote in a typical comment.

On secondary sites, PLBH has mostly negative feedback, with average ratings of 2.1 out of five stars based on 87 reviews on Google, 1.67 out of five stars based on six reviews on CiteHealth, and two out of five stars based on six reviews on Yelp (including "not recommended" reviews).[1] [2] [3]

Some reviews did include numerous glowing comments about the center's staff. "The staff was spectacular- they actually care about their work and more importantly the patients that they work with," Kevin wrote in a representative comment on Google.

However, unsatisfied reviewers felt the staff was unprofessional or unhelpful, while others cited dirty conditions, inappropriate administration of medications, and an overworked staff as facility weaknesses. "The worst experience in the world. One time they wouldn’t give me my medicine. I was their for a week and I saw the place being cleaned once. The floors and rooms were disgusting," Savannah wrote in a typical comment on Google.

WHAT FRIENDS & FAMILY SAY

Of the two loved ones polled by Rehabs.com to date, one would recommend the facility and the other would not. "Good program with good counseling but need better accommodations," was the appraisal of the more satisfied reviewer. However, other reviewer wrote: "Clean, great staff nursing wise, but over crowded and poor treatment plans," giving the facility five stars for its ability to treat co-occurring disorders but just two stars for its holistic offerings, family participation, and counseling options.

FINANCING

The facility accepts most major health insurance plans, as well as Medicare and TriCare, and employs staff to help clients verify their coverage. Self-pay rates are also offered. The four individuals polled by Rehabs.com to date on the center's affordability gave lukewarm feedback for its cost.

Affordability: 3.5/5

[1] GoogleReviews
[2] https://citehealth.com/rehab-centers/south-carolina/cities/charleston/palmetto-lowcountry
[3] https://www.yelp.com/biz/palmetto-lowcountry-behavioral-health-n-charleston?osq=Palmetto+Lowcountry+Behavioral+Health

Published on January 2019

User Reviews

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kjl

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Locked units. u have to go outside to get to the cafeteria.

Kath

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I was successful there but there wasn't any church. They had outside AA meetings come in

Timmie

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Strengths: Small group living units. Friendly staff. Weaknesses: Patients have much difficulty contacting loved ones on the outside. The staff are friendly and knowledgable. There is too much downtime for patients.

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Good program with good counseling but need better accommodations

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
very reliable staff and counselors. very strict about visitors

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Clean, great staff nursing wise, but over crowded and poor treatment plans. I felt that the Dr.s didn't spend enough time with the patients, the facility was over crowded and other patients were disruptive

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