Pavillon offers comprehensive treatment for alcoholism and drug addiction. The rehab combines clinical expertise with a holistic recovery approached designed to address the needs of the mind, body and spirit. A full continuum of care is offered, including residential, outpatient and extended care services, as well as a caring and supportive environment. With the help of a compassionate staff, clients are able to address the underlying issues and develop the healthy coping skills that are essential for a sustainable recovery.
Areas of Specialization
Facilities that offer “holistic therapy” see and treat patients in the context of their entire lives and health status. They treat the “whole person,” not just the addiction.
Residential treatment programs provide housing (food and meals) in addition to treatment for substance abuse. Some facilities offer only short-term residential treatment, some offer only long-term treatment and others offer both, ranging from a few days to many months, based on patient needs.
Meet the Staff
Anne Vance, CEO, FACHE
Ms. Vance has many years of experience working in both residential and out-patient settings. She has been a strong advocate for access to affordable care and eliminating the stigma associated with addiction. In 2003 she brought her years of experience and knowledge plus her vision on treating alcohol and drug addiction to Pavillon. Under her leadership, Pavillon has grown to become one of the leading alcohol and drug addiction centers that can assist clients from detox through to sober living and recovery housing. Prior to joining Pavillon, Ms. Vance was with the Betty Ford Center and EATA. In the mid-nineties Ms. Vance worked with Eric Clapton to build Crossroads and established the program for this center. She is a Fellow with the American College of Healthcare Executives (ACHE) and is also a member of the American College of Addiction Treatment Administrators, and currently serves on the National Association of Addiction Treatment Providers (NAATP) Board of Directors.
John Roberts, MD, Board Certified in Psychiatry, Neurology, Addiction Medicine
Medical Director and Addiction Psychiatrist
Dr. Roberts is the Medical Director and Addiction Psychiatrist for Pavillon. He came to Pavillon with nearly 20 years of experience serving as an Assistant Professor of Psychiatry at the Medical University of South Carolina. While there, he was the attending psychiatrist for the inpatient dual diagnosis inpatient unit and was the director of the clinical outpatient division for the Center for Drugs and Alcohol Program. He received his doctor of medicine from Louisiana State University and completed his psychiatric residency as well as fellowships in substance abuse and anxiety disorders at the Medical University of South Carolina. Dr. Roberts is board certified in psychiatry and has lectured through out the Southeast on substance use and psychiatric disorders.
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ABOUT PAVILLON IN MILL SPRING, NC
Founded in 1996 and located in Mill Spring, N.C., Pavillon is a private nonprofit facility, which make up about 39 percent of all treatment facilities in North Carolina; it is one of the 76 (16.1 percent) of North Carolina facilities that offers residential treatment services. The center is located on 160 acres in the mountains, and also provides outpatient treatment to adults who are struggling with substance abuse.
TREATMENT & ASSESSMENT
According to Pavillon's website, the treatment program follows a multidisciplinary 12-Step approach. The admissions process begins with a call or email to the facility, followed by a mental health, substance abuse, and medical assessment.
Pavillon offers several treatment programs including residential treatment with an extended care option, outpatient treatment, and a relapse prevention track. The facility also has specialized treatment programs for families and skilled professionals. Residential treatment lasts for a minimum of six weeks.
Throughout treatment, clients receive individual and group therapy, case management, medical monitoring, cognitive behavioral therapy (CBT), and trauma therapy. Residential clients may receive medical detoxification when necessary. This facility offers unique treatments and therapy including equine therapy, yoga, meditation, and spiritual counseling. Families are included in treatment through a four-day family program that occurs every other week.
Pavillon has an alumni services department specifically tasked with providing aftercare resources to clients following completion of treatment. Alumni services connects clients to other program alumni, recommends support groups, organizes service projects, and provides reading materials and additional treatment resources.
The leadership team at Pavillon includes two medical doctors who are board certified in addiction medicine, clinical addiction specialist/master addiction counselor, and a certified addictions registered nurse advance practice/licensed clinical addictions specialist.
The clinical and professional staff includes clinical psychologists (PhD), registered nurses, licensed substance use disorder counselors, licensed mental health counselors, health & wellness counselors, a spiritual care director, and continuing care case managers. The client to counselor ratio is 6:1.
ACCOMMODATIONS & AMENITIES
The facility offers 74 beds in gender-specific housing for clients in a resort-like setting. Photos on the Pavillon website show shared rooms with balconies overlooking scenic views. The facility is equipped with a gym, lake, hiking trails, and volleyball courts.
WHAT ALUMNI SAY
Of the 24 alumni surveyed by Rehabs.com at the time of this writing, 17 gave positive feedback and seven gave negative responses. While most alumni had good things to say about Pavillon, few mentioned several areas for improvement.
When asked about strengths of the facility, alumni expressed that the facility is clean and calm with beautiful grounds and excellent food. Several alumni said they felt cared for by the staff. "This place has saved my life and also just made me a better person," an alum wrote in a representative review. "First of all, the physical environment is absolutely beautiful."
When asked to comment on weaknesses, one alum mentioned that there is high staff turnover, another said he wanted more gym time, and a third commented that she felt like she was “in a looney bin” and she believes alcoholics should not be mixed with those suffering from psychiatric disorders.
To date, the eight individuals who left Google Reviews gave an average of four out of five stars. Only one individual gave negative feedback, and noted the center lied. However the other individuals gave positive feedback and called the center a life saver. 
WHAT FRIENDS & FAMILY SAY
Of the three loved ones polled by Rehabs.com to date, two gave positive opinions and one gave negative feedback for Pavillon.
“DO NOT SEND YOUR SON HERE," one loved wrote. However, the others would recommend the facility to others.
One reviewer agreed that the facility is adequately equipped and staffed to treat co-occurring mental health problems, and strongly agreed that facility staff are experienced and well-trained. She felt that a strength of the facility was that it is located in a “caring, peaceful, beautiful setting” far away from the city. When asked about weaknesses she said she preferred the previous owners but that Pavillon is still an “excellent facility.” The other loved one who was surveyed added additional commentary, saying, “Outstanding staff and facility.”
WHAT STAFF SAY
At the time of this writing there has been one former staff member polled by Rehabs.com. The staff member had negative things to say about Pavillon. She strongly disagreed that there are many counseling options to choose from, the facility is adequately equipped and staffed to treat co-occurring mental health problems, and the facility staff are experienced and well-trained.
She felt that strengths of the facility were that Pavillon is located in a beautiful setting and has several skilled counselors.
There is currently no information provided by the facility regarding its costs. However, Pavillon is one of the 294 (62.3 percent) of North Carolina treatment facilities that accepts insurance. The center states that 90 percent of clients are able to use their insurance towards the cost of treatment. The facility offers a financial assistance program for income eligible clients.
Published on June 2019
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