Phelps Hospital Northwell Health - Alcohol and Substance Abuse Treatment Philosophy
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ABOUT PHELPS HOSPITAL NORTHWELL HEALTH – ALCOHOL AND SUBSTANCE ABUSE TREATMENT
Phelps Hospital Northwell Health, previously known as Phelps Memorial Hospital, is an acute hospital providing medical and mental health care in New York’s Westchester County. The main facility in Sleepy Hollow includes an alcohol and substance abuse inpatient unit, while outpatient programming is available in Ossining. Just 6.7 percent (56) of New York’s 842 addiction treatment facilities provide hospital-based care. Dual diagnosis treatment is available for co-occurring mental health disorders, but medical detox is not.
TREATMENT & ASSESSMENT
According to the Phelps Hospital Northwell Health website, patients should not be experiencing severe withdrawal symptoms at the time of admission. Inpatient behavioral rehab involves group and individual therapy and addiction education. Phelps is also one of the fewer than one-quarter (24.2 percent) of New York rehab facilities to provide specialized treatment for gambling.
The outpatient program in Ossining offers DWI-related education and counseling, relapse prevention workshops, vocational assessment, and support groups for multiple stages of recovery. Some services are available in Spanish at Phelps Hospital, as is the case at 39 percent of New York treatment facilities.
The Phelps Hospital Northwell Health treatment team includes psychiatrists, nurses, licensed social workers, vocational and recreational counselors, and state-credentialed alcohol and substance abuse counselors. This facility is among the 20 percent of substance abuse treatment facilities nationwide to be accredited by the Joint Commission.
ACCOMMODATIONS & AMENITIES
The unit for alcohol and substance abuse treatment at Phelps Hospital in Sleepy Hollow has 42 beds. Patients have access to visitation on Saturdays, and smoking is not allowed on-site. Data from the four individuals polled to date by Rehabs.com revealed low to mild satisfaction with the inpatient treatment setting.
Cleanliness and Upkeep: 3.3/5
Exercise and Leisure Activities: 2.5/5
WHAT ALUMNI SAY
Feedback from former clients for Phelps Hospital rehab services was split at the time of this writing. The one alum polled by Rehabs.com highlighted the setting and staff, appreciating access to the nearby Hudson River and rated the staff’s level of training and experience five out of five stars. Two individuals rated Phelps alcohol and substance abuse treatment just one and two out of five stars on Google. One wrote that the program was not individualized or flexible.
Feedback for the general hospital included an average rating of 3.7 out of five stars based on 60 Google reviews, and 4.3 out of five stars based on the opinion of 444 on the facility’s official Facebook page (which its staff may manage).  The most common compliment was for short wait-times. The staff’s manner of interacting with clients received mixed reviews, and a few individuals reported concerns with billing.
WHAT FRIENDS & FAMILY SAY
All three loved ones polled by Rehabs.com offered critical feedback for Phelps Hospital’s addiction programs. One characterized the facility as expensive, strict, and failing to provide dual diagnosis treatment. A second relative reported that the staff did not relate to their loved one. The third cited no follow-up as a weakness. A metric measuring family participation opportunities received one- and two-star ratings.
WHAT STAFF SAY
Both staffers polled by Rehabs.com commented on staff assignment concerns, reporting over-reliance on support staff and a high patient-to-clinical staff ratio. One concurred with the family member who reported inadequate care for co-occurring mental illness.
By contrast, feedback for the general hospital on Indeed was highly favorable. Eight former or current employees rated Phelps 4.5 out of five stars on average. One mental health staffer especially praised the supportive staff and atmosphere.
According to the facility’s website, Phelps Hospital Northwell Health accepts coverage by many health insurance networks, including Medicaid, Medicare, and TRICARE. Financial assistance is available to qualifying clients.
Phelps Hospital Northwell Health was included in the Human Rights Campaign’s 2018 LGBTQ Healthcare Equity Leader list.
Published on December 2018
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