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ABOUT PHOENIX HOUSE
Located in Tuscaloosa, Ala., Phoenix House is a non-profit organization that provides a low-intensity, clinically managed residential program and transitional program for adult men and women struggling with chemical dependency, as well as co-occurring mental health concerns. Operating since the late 1960's, the Phoenix House is an affiliate of the United Way and one of 77 rehabs in Alabama (59.7 percent of all facilities in the state) to operate as a nonprofit and one 26 (20.2 percent) of rehabs in the state to offer non-hospital residential treatment.
TREATMENT & ASSESSMENT
Before beginning treatment, clients participate in an initial biopsychosocial assessment to identify individual needs. Once specific issues are identified, the clients may be referred to the residential program or the less-intensive transitional program. According to the facility's website, the length of the residential and transitional program is determined by individual needs and the resident's progress.
Phoenix House's residential program utilizes a range of evidence-based treatment techniques in a therapeutic community model of care. During residential treatment, clients adhere to a highly structured schedule of programming, which includes group, family, and individual counseling sessions. In addition, clients attend psycho-education classes, as well as workshops on living skills, decision-making, and relapse prevention. Residents are also introduced to the principles and practices of 12-Step.
Additionally, Phoenix House provides psychiatric evaluations and ongoing medication management for clients with co-occurring concerns. Once a resident completes the low-intensity residential program, clinicians may encourage clients to "step-down" to the facility's transitional program. During the transitional program, Phoenix House provides linkages to community resources to support employment, as well as educational and/or vocational enhancement
According to the facility's website, Phoenix House employs a team of Qualified Substance Abuse Professionals (QSAP) and Certified Peer Support Specialists (CPSS). Residents also have access to consulting registered nurses and psychiatrists.
ACCOMMODATIONS & AMENITIES
The organization is comprised of two buildings, the primary residential facility and a transitional home. The program can accommodate up to 23 male and 16 female residents at a time, putting the Phoenix House roughly in line with other residential rehab facilities in Alabama, which average 41 designated beds, according to a 2017 SAMHSA survey. While information concerning the facility's living arrangements and amenities is limited, the two alumni polled by Rehabs.com at the time of this writing both rated the facility's cleanliness and upkeep with four out of five stars.
WHAT ALUMNI SAY
The two alumni polled by Rehabs.com to gave positive feedback. Out of five stars, both alumni gave four or five stars to most aspects of the program evaluated, including treatment effectiveness, experience of the staff, the program's affordability, and 12-step facilitation.
One anonymous alum wrote in a representative review: "Definitely a place to find a higher power and get it the routine of practicing steps 1-3," and cited "transportation, meals, and one on one counseling" as the facility's strengths.
However, both alumni gave only two-star ratings to the facility's holistic offerings and three stars to its counseling options. They had slightly differing opinions of several other metrics such as treatment of co-occurring disorders.
Secondary sources revealed mixed opinions among alumni. On Google, 10 individuals – nine of whom were alumni – contributed to an average rating of 2.8 out of five stars. "This place saved my life. Taught me how to live life without drugs and alcohol," Lindsey, a representative reviewer, wrote. Negative ratings cited a lack of supervision and detoxification services as facility weaknesses.
WHAT FRIENDS & FAMILY SAY
Though Rehabs.com has yet to receive any feedback from loved ones of alumni, a single loved one gave a highly negative one-star review on Google. Labreska, the wife of an alum, complained that the facility "took his food and drinks away from him and have constantly searched his stuff over and over." She also wrote that "they have taken up cellphones and not telling anyone why."
Phoenix House of Tuscaloosa is supported in part by the United Way, private donations, and the State of Alabama. The facility charges a $125 admission fee, and program costs are determined by a sliding fee scale based on the resident's income, with a maximum cost of $500 per month. Clients are treated regardless of their ability to pay. According to a 2017 SAMHSA survey, 61.2 percent of rehabs in Alabama have a sliding fee scale and 53.5 percent offer treatment at no charge for clients who can’t pay.
Published on February 2019
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