Phoenix House Ocala - Phoenix House Residential Program at Citra Center in Citra, FL

Call (888) 671-9392 to Contact Phoenix House Ocala - Phoenix House Residential Program at Citra Center

Overall Rating

(3.6 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
15681 North U.S. Highway 301
Citra FL 32113

Phoenix House Ocala - Phoenix House Residential Program at Citra Center Philosophy

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Review by Contributors


Phoenix House operates treatment programs in different states focused on providing treatment for substance abuse. The program at Citra Center, Fla. offers residential treatment for adults struggling with substance abuse andco-occurring illnesses. Detox and crisis stabilization services are also available, on an as needed basis. Phoenix House Ocala is one of 73 (10.2 percent) of Florida facilities to offer detoxification services.


Every treatment program begins with an initial assessment to determine the appropriate services. Every treatment plan is tailored to the individual to ensure effective treatment. Services for men and women are provided separate to facilitate better treatment options tailored to the needs of each gender. Clients needing crisis intervention or detox are admitted to those service programs prior to developing a long-term treatment plan.

Treatment includes case management services, different modes of therapy, skills training and education, family treatment assistance, and sober living support services. In addition, treatment may also include individual, group, and family therapy sessions using the 12-step methodology and evidence-based treatment options. Clients are encouraged to participate in multiple meetings to facilitate a stronger recovery.

As clients continue to build support networks in the community, educational and personal development services are available. Clients can get support in studying for their GEDs, learning about addiction, and developing life skills. These services help clients manage their treatment more effectively while helping them get on track for a successful recovery. The facility also offers family counseling and family education for those struggling with family problems related to their substance abuse.

Nearing the end of treatment, clients can participate in vocational training. Phoenix House also offers job placement services to help clients establish themselves after leaving the residential program.


Phoenix House staff members and programs are accredited by CARF and are licensed in their respective fields. The staff includes a range of medical and psychological specialists as well as therapy leaders and support staff members that are specially trained in working with substance abuse.


There is no information available on the accommodations and amenities for the Phoenix House’s Ocala location. Photographs on the facility's website depict a clinical facility, with an outdoor pool, a reading area, and possibly a baseball field nearby. Four individuals polled by at time of writing gave the facility an average of 3.5 out of five stars for its accommodations and amenities.


At the time of this writing, two alumni have provided mixed feedback about the facility to

Both alumni provided four or five out of five stars for available counseling options, the admission and discharge procedures, and indicated that treatment was worth the cost. The alumni would recommend the treatment program to others who needed it.

On Facebook, reviewers gave 4.3 out of five stars from 23 reviewers.[1] Positive reviewers praised the staff, and overall program. Negative reviewers cited poor family participation.


To date, two loved ones provided feedback to for Phoenix House Ocala. The reviews were somewhat positive.

Both provided four and five out of five star ratings for treatment effectiveness and the staff’s level of training and experience. However, they gave mixed feedback about exercise and leisure options, holistic offerings, family participation, and facility cleanliness.


Phoenix House programs accept most private insurance plans; however, clients should call to confirm the details of what is covered by their insurance as all services may not be covered. If specific services are not covered, or a client does not have insurance, Phoenix House also offers a self-pay program based on the client’s ability to pay.


Published on March 2018

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Treatment was pretty effective and connectivity was great.


  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Strenghts are the long term program and its help with transitioning the clients back into society. Weaknesses: Food, staff turn over rates are very high. No treatment for those with serious mental issues in addition to addiction. The Phoenix House has the ability to save your life but you have to put your all into this program or you get nothing. The tc community is very effective.


  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Strengths: support with personal treatment planning Weaknesses: Follow up after treatment. Great personal experience. Pleasant faculty. Decent accomidations. Enjoyed group work and activities.


  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
On not let you shave and wash your clothes. they let a fall for people that there's nothing wrong for them. Weaknesses: they're nice to you when you first go in but after your dinner there.. the people there aren't the same they...don't need to be working like that

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