Phoenix House Residential Program at Dublin Center in Dublin, NH

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Overall Rating

(2.6 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
3 Pierce Rd
Dublin NH 03444

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Areas of Specialization

Residential Treatment, Individualized Treatment

Facility Highlights

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Review by Contributors


Phoenix House has locations in 11 states across the U.S. This center in Dublin, New Hampshire, which is funded by the New Hampshire Department of Health and Human Services, offers residential treatment and sober living services to adults from Vermont and New Hampshire who are struggling with substance us disorder or and co-occurring disorders. The facility is also one of only six non-hospital residential substance abuse treatment facilities in New Hampshire (just six nine percent of all facilities in the state) to provide medical detox.


The type of treatment available is determined by the client’s home state and an initial assessment by clinical staff members. For residents of New Hampshire, short-term residential care is available, followed by the option of a transitional living facility. reviewers reported that their length of stay was between 30 to 90 days. Clients from Vermont can participate in a long-term residential program that can last up to six months.

All clients help make their own individualized treatment plans and participate in 12-step meetings. Other treatment modalities involve evidence-based practices and include individual, group, and family counseling, life-skills training, educational or vocational opportunities, education about substance abuse, relapse prevention workshops, and recreational activities.

Staff works with family members to offer education about addiction, and gives individual and group sessions with families. Aftercare planning is also threaded into treatment.


The facility’s website notes that a client’s treatment team may include medical doctors, nurse practitioners, social workers, licensed drug and alcohol counselors, and other specialists.


Dublin Center is located in a remote, wooded area at the base of Mount Monadnock. Photographs posted on the center’s Google page shows a large two-story house with simple, shared bedrooms.


Of the three former clients surveyed by to date, two gave the Dublin Center positive feedback, while one gave it a negative review. The two happy former clients both reported that the program successfully helped them get sober, though they did note that rules were strict and the facility itself was no-frills. In a review representative of positive feedback, Kate wrote: "It's not a fancy rehab/resort, it's just down to earth good treatment. The staff and clinicians are very approachable, reasonable, yet firm with the rules."

J.G.C., the one negative reviewer, disagreed, describing the treatment team as rude and the program as "unacceptably understaffed." The alum added: "They are unable to handle the course load they are assigned and cannot appropriately manage this substance abuse "program"."

On Google[1], the Dublin Center earned an average rating of 3.3 out of five stars based on six reviews. Of the five reviewers who left comments, three offered positive feedback and two provided negative feedback. The satisfied former clients gave the rehab overall ratings of five out of five stars and described the program helpful and effective. The two negative reviewers, however, complained about disorganized aftercare and described the facility as unsafe.


Friends and family offered mixed reviews of Dublin Center -- of the four loved ones polled by to date, two reported positive experiences and two offered negative feedback. While the two happy reviewers described the rehab as helpful for those who want it, the two dissatisfied reviewers described the staff as rude and the treatment as ineffective.

The Dublin Center also received mixed feedback from two loved ones on Yelp[2], whose sons attended the facility. Tammy gave it just one out of five stars overall and noted that she was "very disappointed with this program." However Cynthia awarded the rehab an overall rating of five stars and wrote: "{My son] said to me today he would give Phoenix House a 5 star review.. thank you Phoenix house!! He has gone to many fancy rehab centers. But this worked!!!!"


Phoenix House accepts Medicaid and is in-network with many major insurance providers, including Aetna, Cigna, and United.

[1] GoogleReviews

Published on November 2018

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Place was a joke. Son went there for 28 days which is just what medicaid paid for and he was kicked to the curb with no help for aftercare treatment. He was not alowed phone access to set up his own aftercare. He relapse 3 days from leaving there and almost died. The staff never returned calls and had him call for 3 weeks waiting to get in and when he got there -there were 6 open beds. Disgusting facility who treats addicts like cattle and could care less what happens to them when they get out. The opiod epidemic in New Hampshire is pathetic and it is because of places like this that could care less about helping the addict and more about getting the money and stealing from the state. The staff was a joke. 4 of the clients where using heroin the whole time and a sexual relationship between clients was going on. Places like this should be closed and locked down. There success rate i horrendous and well documented from clients who went there as well. In the AA/NA rooms - Dublin is a waste of time.


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The employees are very rude. I went in to my orientation class, it was okay, no problems (sub-instructor). I went to the next one, the teacher singled me out of the entire class, because i was wearing a hat, as she stated. Funny thing was there where many other people wearing hats...These people she stated did not Have to remove there hats. She told me i disrupted her entire class by wearing my hat for the 1st 5min of class. I simply asked her where it is, in the rules, where i cant wear a hat, because it CLEARLY states under CLASS RULES, there is nothing about dress code, BUT during VISITS there is a strict dress code. Which is fine. She then pulled me into the hall because, i quote " I WAS SO DISRUPTIVE" and remember i have only asked her 1 question, this entire time. She then stated, if i wanted to visit the client i was there for, i would behave. Or she would see to it that i could not take the classes to visit my loved one, or have them come stay with me. As other employees heard this, no one said anything. I then went back into class, and sat there, as i always do. Silently. Then through out the class she kept making remarks back towards me, that i didn't like her right away, that i looked bored, that i obviously didn't want to be there. etc.. etc ... On top of that, the food for the clients is horrible. On top of that... As well - i tried to do a drop, for my loved one, they only take unopened medicine. Totally fine with me. I open'd THE BOX ONLY, in front of the desk lady, and the stated she could not take it since it was opened. Even tho the bottle was sealed, and still had the foil under lid was untouched, BECAUSE IT WAS NEVER OPENED. So i called the corporate number and asked them if they would accept me opening the box only, in front of the counter, at drop off. They stated this is fine & acceptable. So why is the staff uneducated on the rules, rude, and incompetent as well... They lead you on with lies. They have no manners. I think the teacher has some marbles loose or something. And no one try's to correct inappropriate behavior from staff. What kind of place is this... I even saw them being very rude to clients down the hall through a window on a door....


  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Patients are fed food that is outdated. Staff is extremely rude and will even hang up on phone calls from family member of clients because they are unable to handle the course load they are assigned and cannot appropriately manage this substance abuse "program". They are unacceptably understaffed. Clients are not observed appropriaetly. If you actually want your loved one do not send them to this organization! There is no substantial curriculum that actually occurs at the Phoenix house anymore. Their success rate is awful.


  • Treatment Effectiveness
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  • Meals & Nutrition
good program if you really want the help


  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Phoenix House was great and I've had over three years continuous sobriety after treatment there (and it wasn't my first rehab). It's not a fancy rehab/resort, it's just down to earth good treatment. The staff and clinicians are very approachable, reasonable, yet firm with the rules. They have some alternative therapies like yoga and you also get to exercise at the Y.


  • Accommodations & Amenities
  • Meals & Nutrition
connected with different possible after care programs. It was the best! I have recommended to people. My son also succeeded in this program and also is clean and sober with no relapse since Phoenix House Dublin! New Hampshire. This is a tough program which works on behaviors number one. Learning lessons and owning rule breaking, being your brother's keeper without enabling and being honest is huge! Lots of little rules. Care and concern groups will bring out integrity and will change behaviors. Being on status is not fun. Awesome program. If I can do it, anyone can.


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An overall good facility.

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