Po’ailani Inc. in Kailua, HI

Overall Rating

(4.3 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
970 N. Kalaheo Avenue, Ste. A102
Kailua HI 96734

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Rehabs.com 360 Guide

Review by Rehabs.com Contributors


Founded in 1976 as a mental health clinic, Po’ailani now offers a continuum of treatment services for adults struggling with substance abuse and is one of the 31 (18.5 percent) of Hawaii treatment facilities to serve clients with co-occurring disorders.

The nonprofit organization runs two residential treatment facilities in Kaneohe and Kailua, and is one of the 16 (9.5 percent) of Hawaii treatment facilities to provide day treatment and intensive outpatient (IOP) at a separate clinic in Kailua. According to the facility’s website, treatment is geared toward individuals with a dual diagnosis who have experienced relapse or cyclical episodes of their mental illness.


Po’ailani’s screening process requires that all clients have a current psychiatric evaluation, physical exam, and TB test, which is required by about 13 percent of Hawaii treatment facilities. The center's staff use evaluation findings to help determine the most appropriate level of care and develop a personalized treatment plan.

Clients who require intensive care and a high level of structure are typically referred to the center’s residential program, which utilizes individual, family, and group counseling. Group sessions cover topics including 12-step work, anger management, trauma, and relapse prevention. Clients also participate in educational workshops, group recreation, and spiritual/cultural activities. Medication management is provided as needed.

The center’s outpatient offerings include a similar mix of modalities and activities, but clients are afforded more freedom and flexibility. Those who enroll in the center’s day program attend five-hour sessions five days a week, and IOP clients receive services three hours a day, three days a week.


Po’ailani’s staff includes a multidisciplinary team of professionals including certified substance abuse counselors, registered nurses, registered dietitians, psychologists, psychiatrists, and other support staff.


Po'ailani operates two 16-bed residential facilities, both of which are monitored 24 hours a day. Video on the facility’s website indicates that residents share simply furnished bedrooms and have access to communal meeting rooms and outside seating areas. According to the center’s website, new clients may be placed on a waiting list if a bed is not available.


The single alum polled by Rehabs.com at the time of this writing, indicated that she would recommend Po'ailani to others. The alum, Cindy, gave four out of five stars for the program’s exercise options, the facility’s level of cleanliness, and the program’s visitor policy. “I have remained sober for 9 1/2 years because of the help from this facility. I continue progressing in recovery by working with a 12 step program, psychiatric help, service work as a Hawaii Certified Peer Specialist,” Cindy wrote.

However, two reviews on Yelp (including one unrecommended review) gave the center two out of five stars. Both individuals noted that the center was disorganized and one indicated that treatment was not effective. [1] [2] “The counselors are miserable in what they doing and they do not even care about their patients,” he wrote.


Rehabs.com has not yet received any reviews from Po'ailani’s affiliated friends or family members; however, one loved one submitted a negative review on Yelp. Mai complained about the facility’s lack of organization and communication. “They don't answer their phones, nor call you back, so you end up driving there. They are busy doing intakes but you want your process going and leave paper work with them to only find that they loose it in the middle of their move to another office,” she wrote, giving the facility one out of five stars. [2]


Though Rehabs.com has not yet received feedback from current or former staff membres, the facility has an average rating of 3.5 out of five stars based on six stars. [3] All current and former employees characterized the work as rewarding, but two individuals took issue with the organization’s management. Three of the six individuals praised coworkers.

"Staff is very close. Everyone works closely together for the betterment of our client population," wrote one anonymous staffer in an anonymous review. Another respondent “enjoyed working with the clients,” but found the management to be resistant to new ideas.


According to the facility’s website, Po'ailani Inc. works with most major insurance providers. Those without insurance may be eligible for funding through the Alcohol and Drug Abuse Division.


Published on February 2018

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strength:I have remained sober for 9 1/2 years because of the help from this facility. I continue progressing in recovery by working with a 12 step program, psychiatric help, service work as a Hawaii Certified Peer Specialist. I also have written and published two volumes of poetry. weakness:none


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