Preferred Family Healthcare

1628 Oklahoma Avenue, Trenton, Missouri, 64683

OVERALL REVIEWS

3.2

Avg. score from 4 reviews

CRITERIA

  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
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About the Facility

Reviewed by Our Contributors

ABOUT PREFERRED FAMILY HEALTHCARE

Preferred Family Healthcare, located in Trenton, Mo., offers substance abuse and mental health treatment, as well as child welfare and medical services to children and adults. The organization is a community-based healthcare network offering a wide range of social and medical services in over 145 locations throughout Kansas, Oklahoma, Arkansas, Missouri, and Illinois.

The Trenton, Mo. location offers various types of substance abuse treatment, offering one of the state's 55 (21.4 percent) residential programs, as well as outpatient and day treatment services. In addition, the facility is one of Missouri's only 20 (7.8 percent) treatment centers with detoxification services available on-site.

TREATMENT & ASSESSMENT

The facility’s treatment program uses evidence-based methods to stabilize clients and help them move towards healthy living. To be admitted, potential clients should either contact the Trenton facility directly or submit an inquiry via the organization’s website. The Trenton location offers substance abuse treatment for individuals of all ages

Along with detox, substance abuse treatment may involve a combination of counseling sessions, educational classes, coping skills workshops, and an introduction to self-help fellowships, such as 12-Step. Clients with a dual diagnosis may also receive ongoing psychiatric assessments and medication management.

In addition to treatment for substance abuse, the Trenton facility offers several other programs. The Community Psychiatric Rehabilitation Program (PBHCI) is designed to help people with serious mental illnesses remain in their communities, and t he PBHCI Integrated Care Project program offers in-home healthcare. In addition, the Healthcare Home program offers medical services to individuals who have been diagnosed with a combination of chronic illnesses, mental illnesses, and/or substance abuse.

The Substance Abuse Traffic Offenders Program meets legal educational requirements for individuals with an alcohol or drug related traffic offense. Finally, the Chafee program is designed to help foster youth move toward independence as they age out of the foster care system.

STAFF CREDENTIALS

The leadership at Preferred Family Healthcare is comprised of five individuals, including one medical doctor, who have previously served at the Missouri Department of Mental Health, the Missouri Department of Social Services, and the Vocational Rehabilitation Division of the Missouri Department of Elementary and Secondary Education.

ACCOMMODATIONS & AMENITIES

There is currently no information provided by the facility regarding its living arrangements and related offerings. However, one former client of Preferred Family Healthcare surveyed by Rehabs.com gave the facility four out of five-star ratings in the categories of accommodations and amenities, meals and nutrition, and cleanliness.

WHAT ALUMNI SAY

At the time of this writing, there had been four alumni polled by Rehabs.com and their feedback was largely split. One reviewer highlighted several positive elements of the facility, but expressed dissatisfaction overall. This anonymous client felt that the facility was adequately equipped and staffed to treat co-occurring mental health problems, and that a strength of the facility was that the “Doctor who treats your mental health is on staff there.” However, she felt that the facility could improve upon its residences, describing the coed living at Preferred Family Healthcare as “not suitable.”

She also added, “I would not recommend this for someone unless they truly had a desire to stop using and could not go anywhere else,” while another anonymous alum added: "Lots of court mandated clients, which seems to be detrimental to those therw of their own choosing."

Contrastingly, alum H.K. wrote, "This place saved my life it gave me a choice I can now choose to use or to drink which I no longer due," and provided a four-star rating for extracurricular activities and a five-star rating for the level of staff support. "Absolutely the best thing I’ve ever done for myself," another anonymous alum added.

Reviews on secondary sites at the time of this writing were scarce but positive. Two Google reviewers provided a four- and a perfect five-star rating, with J.B. writing, " I finally have a purpose and no longer feel empty."[1] On Facebook, the center earned an average rating of 3.5 out of five stars based on 10 reviews, which the facility may manage.[2] "They really helped me along with the drug court team .. if your really willing to accept the help and willing to change your self," M.D. wrote.

WHAT STAFF SAY

Though Rehabs.com has yet to receive feedback from this facility's staff at the time of this writing, 234 current and former staffers on Indeed provided a 3.1 out of five-star average rating for Preferred Family Healthcare overall.[3] The sole individual that specifically touched upon the Trenton location gave four out of five stars and wrote, "I enjoyed my co-workers and clients. Working as a team gets the job done."

FINANCING

There is currently no information provided by Preferred Family Healthcare regarding its costs. However, the facility accepts a wide range of private insurance options including Aetna, Anthem Blue Cross Blue Shield, Cigna, United Behavioral Health/OPTUM, Value Options, Healthlink, Life Synch, and Mercy Managed Behavioral Health. Clients are encouraged to contact the facility directly for additional information regarding the cost of treatment.

[1] GoogleReviews
[2] https://www.facebook.com/pages/Preferred-Family-Healthcare/111708208891594
[3] https://www.indeed.com/cmp/Preferred-Family-Healthcare,-Inc./reviews

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4 Reviews

3.2/5
  • Accommodations & Amenities
    3.3/5
  • Treatment Effectiveness
    3/5
  • Meals & Nutrition
    3.3/5
Note

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  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Absolutely the best thing I’ve ever done for myself . All the staff are extremely helpful and they do care. You just have to want it and it will work . I finally have a purpose and no longer feel empty . Thanks so much 🙏
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Lots of court mandated clients, which seems to be detrimental to those therw of their own choosing.
  • Molly
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I was a patient here in the spring of 2014.I attended outpatient group twice a week. This was the most awful experience I have ever experienced. I came here seeking treatment by my school and what i got was absolutely horrible. Coming to this place twice a week was the most awful feeling. The employees were no where near professional.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    Doctor who treats your mental health is on staff there. Coed living not suitable I would not recommend this for someone unless they truly had a desire to stop using and could not go anywhere else

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