Preferred Family Healthcare - LaHarpe Philosophy
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ABOUT PREFERRED FAMILY HEALTHCARE — LAHARPE
Preferred Family Healthcare (PFH), a nonprofit organization founded in 1979, offers comprehensive services for substance abuse and mental health in four states in the Midwest in about 100 locations, including Trenton, Mo. and Quincy, Ill. The LaHarpe location in Kirksville, Mo., is an administrative office that also provides residential, outpatient, and community-based services for adults struggling with chronic psychiatric disorders and substance abuse.
TREATMENT & ASSESSMENT
According to PFH’s website, LaHarpe offers an array of psychiatric services. It serves as a community psychiatric rehabilitation center (CPRC), designed to help people with serious mental illnesses remain in the community by providing community support, help accessing community services, 24-hour crisis intervention, medication management, psychiatric services, health and wellness services, counseling, as well as psychosocial rehabilitation groups. CPRCs also offer employment support for clients who wish to seek and hold jobs.
LaHarpe also operates Healthcare Homes — places where individuals can come to receive coordinated medical, behavioral, and related social services and support. These services are available to those with chronic mental health, substance use disorders, or chronic health conditions.
Lastly, residential care is available at this facility for clients of all ages struggling with substance abuse as well as mental health conditions. Other services include outpatient treatment for substance abuse and ambulatory detox. In Missouri, the center is among 10.9 percent of substance abuse treatment centers that provide outpatient-based detoxification.
This location also offers the Serious and Repeat Offender Program (SROP) for substance abuse traffic offenders. Conducted on an outpatient basis over a minimum of 90 days, SROP provides at least 36 hours of group counseling, 30 hours of group education, and 10 hours of one-on-one counseling with a substance abuse counselor. As a state-certified SATOP, or Substance Abuse Traffic Offenders Program provider, the center is among 35 percent of substance abuse treatment facilities in the state with special programs for DUI/DWI clients.
PFH’s website states that “where applicable, our services are accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF), as are 64.6 percent of substance abuse treatment facilities in the state. PFH’s professional staff includes psychiatrists, psychologists, registered nurses, family therapists, licensed social workers, community support specialists, certified teachers, and prevention specialists. To date, the four individuals polled on the matter by Rehabs.com offered moderate ratings concerning the aptitude of staff.
Staff Experience and Training: 3.3/5
ACCOMMODATIONS & AMENITIES
LaHarpe's residential facility can accommodate 52 clients and includes meals. To date, the six individuals polled on the matter by Rehabs.com appreciate the general upkeep of the facility.
Facility Cleanliness and Upkeep: 4.3/5
WHAT ALUMNI SAY
Four alumni polled by Rehabs.com about the LaHarpe facility to date submitted generally favorable impressions. In all, they reported they benefited from the experience. Of the total, the two who rated a series of evaluated metrics offered positive three to perfect five-star ratings for conflict resolution, consistency, facility cleanliness and upkeep, lead counselor, overall group counseling, and staff experience and training.
However, they assigned negative ratings of one and two out of five stars to connectivity/visitor policy and holistic offerings. “I felt I had a good experience and learned a lot. The counselors were very helpful as long as I was willing to do the work they assigned or participate in counseling. The more cooperative I was the better treatment experience I had," one alum wrote.
On secondary sites, PFH received positive coverage to date: two perfect five-star reviews on Google; and 4.1 out of five stars based on 73 reviews on Facebook, which the organization can manage.   Unfortunately, the two Google reviewers did not post commentary with their five-star ratings to support their opinions. "Excellent Prevention Program that Redirects negative energy and influence," Lucretia, a representative reviewer, wrote on Facebook.
WHAT FRIENDS & FAMILY SAY
At the time of this writing, three loved ones polled by Rehabs.com submitted moderately favorable opinions of the facility. They awarded positive ratings between three and five five stars for a number of metrics, including affordability, connectivity/visitor policy, facility cleanliness and upkeep, family participation, likelihood to recommend, and staff experience and training.
However, all three deemed holistic offerings as substandard, and two assigned counseling options a negative two out of five stars. “The staff here was best reaching my daughter on a personal level. They helped her get through her issues. Although there was still a great deal more healing needed after her stay,” one family member wrote.
WHAT STAFF SAY
Two employees surveyed by Rehabs.com to date provided mixed impressions of LaHarpe: one positive and the other negative. T.D., who cited strengths of the center as “committed, qualified staff,” awarded four stars to connectivity/visitor policy, facility cleanliness and upkeep, family participation, and staff experience and training, as well as three stars to counseling options. However, T.D. cited “staff/client ratios” as a weakness.
The other reviewer, D.N., awarded four out of five stars for the experience of both the addiction and mental health staff but a negative two stars for the overall quality of leadership and wrote: “The boss that they had me under turns out he had fake degree, and they made stuff up about staff to cover their tale.”
On secondary sites, current and former employees of PFH offered moderately positive feedback about the organization as a whole: 3.1 out of five stars based on 221 reviews on Indeed, and 3.1 stars based on 94 reviews on Glassdoor.  Many reviewers praised colleagues, expressed satisfaction in their work with clients, and work-life balance. One anonymous employee wrote in a representative review: “Great Place to work for kids or adults.”
Recurring criticism cited low pay, excessive paperwork, lack of management support, and high stress. “This place is rife with HIPAA violations, promised advancement/raises never happened, very low salary, and VERY poor management,” one reviewer wrote.
The outpatient SROP offering at LaHarpe is based on the Department of Mental Health’s Standard Means Test with a minimum of $250 and maximum of $1,500. One treatment program at LaHarpe accepts private insurance, Medicare, and Medicaid, though it's unclear if other programs do as well. The four individuals polled on the matter generally approved of the facility's cost.
Published on December 2018
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