Prestera Center in Huntington, WV

Overall Rating

(3.6 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
3375 US Route Sixty East
Huntington WV 25705

Prestera Center Philosophy

Prestera Center offers behavioral health care services, including addiction treatment, to those in need, regardless of ability to pay. Services include medically monitored detoxification, outpatient care, short- and long-term residential treatment, transitional housing programs, DUI treatment programs, public shelters for safe sobering up, and mental health care for co-occurring issues.

Areas of Specialization

  • Individualized Treatment
    Some facilities have an addiction treatment protocol that all patients or clients are expected to follow, while others customize or individualize treatment based on a person’s unique needs and circumstances. Factors that may affect treatment decisions include age, lifestyle, medical conditions, type of drug, religious beliefs, etc.

  • Residential Treatment
    Residential treatment programs provide housing (food and meals) in addition to treatment for substance abuse. Some facilities offer only short-term residential treatment, some offer only long-term treatment and others offer both, ranging from a few days to many months, based on patient needs.

Facility Highlights

Supportive Intervention

Psychiatric Treatment

Case Management

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT PRESTERA CENTER

Since 1967, Prestera Center has provided addiction recovery, behavioral health, and co-occurring disorder treatment services to adults, adolescents, and children from all socioeconomic levels and circumstances. The nonprofit organization delivers a full continuum of care across 55 facilities throughout West Virginia.

Its Huntington location offers short- and long-term residential programs, outpatient services, and transitional living programs. In addition, the facility is one of the only seven (6.9 percent) treatment centers in the state to offer medically monitored detoxification in a non-hospital setting.

TREATMENT & ASSESSMENT

Prestera Center's residential programs are gender-specific with varying levels of intensity. However, long-term residential treatment typically last three to six month. Upon admission, residential clients undergo an initial psychiatric and behavioral evaluation to determine the most-appropriate level of care.

The Huntington location also maintains six to eight beds in its Crisis Residential Unit (CRU) for adult psychiatric stabilization and detox. The organization's medication-assisted treatment (MAT) program provides Suboxone to adults physically dependent on pain killers and other opiates/opioids to alleviate the discomfort of withdrawal.

Prestera Center also offers its Renaissance Program, long-term residential program designed to support women and their dependent children. The program can last from three months to one year or longer. In West Virgina, the Renaissance program is one of two programs to house clients' children during residential care.

Along with medication-assisted treatment, Prestera Center's programming involves individual, group, and family therapy, as well as educational classes and coping skills workshops. Clients are also introduced to the principles and practices of 12-Step.

Outpatient services for adults incorporate professional counseling, 12-step recovery coaching, structured groups, and relapse prevention training. The Huntington location offers an intensive outpatient program (IOP) specifically for individuals struggling with substance abuse and co-occurring disorders as well as "family-centered, office-based therapy” for adolescents. Adult clients in IOP may choose to enroll in the Pinecrest Program, which offers sober housing to single adults with no active/current drug or alcohol use, subject to weekly testing.

Prestera Center also provides a driving under the influence (DUI) treatment program - one of the only 28 (27.5 percent) in West Virginia, as well as employment assistance, community engagement, and peer support specialist training.

STAFF CREDENTIALS

Prestera Center has been accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) since 2001. Its website references members of the professional treatment team, including psychiatrists, licensed psychologists, registered nurses/nurse practitioners, therapists, behavior rehabilitation specialists, and recovery coaches. The 17 Rehabs.com survey respondents to date polled on the matter provided high ratings for the quality of staff.

Staff Experience and Training 4.3/5

ACCOMMODATIONS & AMENITIES

There currently is no information provided on the facility’s website or elsewhere regarding its living arrangements and related offerings. However, the 17 individuals polled on accommodations by Rehabs.com provided high overall ratings.

Facility Cleanliness and Upkeep: 4.1/5

WHAT ALUMNI SAY

The 10 alumni polled by Rehabs.com at the time of this writing submitted generally favorable reviews about Prestera Center. Former clients praised the staff** and described them as "caring," "supportive," "kind," and "helpful." Clients also reported to be highly likely to recommend the facility and moderately approved of the facility's counseling option and the level of family participation.

Likelihood to Recommend: 4.3/5
Family Participation: 3.7/5
Counseling Options: 3.4/5

Most criticism concerned the lack of exercise and leisure activities. Additionally, although former clients appreciated the contributions of staff members, some felt the facility was understaffed. Alum Tash wrote: “No extracurricular activities such as exercise, meditation, yoga, etc.,” while Regina added, “Not enough one on one and no exercise.”

Exercise and Leisure Activities: 3.2/5
Holistic Offerings: 2.7/5

That said, one reviewer remarked about Prestera Center: "It gave me the chance to learn a new way to live. I have already referred 2 friends, one is there now." Yet another expressed, "It saved my life."

Feedback was mixed on Google at the time of this writing, where ten reviewers gave the facility a 2.6 out of five-star average rating.[1] Criticisms included dirty facilities, low-quality care, and professionalism of staff. "Prestera is the most unprofessional doctors facility," L.B. wrote in a representative negative review.

WHAT FRIENDS & FAMILY SAY

Most loved ones polled by Rehabs.com to date provided positive feedback about Prestera Center. The seven loved ones who participated in the survey offered high praise for the center's treatment staff and counseling options. "Fantastic employees that really took the time to care and help," a loved one representatively wrote. Family members were also pleased with their accessibility to the client and inclusion in treatment.

Likelihood to Recommend: 4/5
Connectivity and Visitor Policy: 3.7/5
Family Participation: 3.6/5

An anonymous five-star reviewer wrote, "Prestera has affected the lives of several people I am close to and would recommend this facility to anyone." Another five-star reviewer, the cousin of a former client, commented, "Strengths: care, food, clean, helpful. Weaknesses: not much free time to yourself."

WHAT STAFF SAY

Although Rehabs.com has yet to receive staff feedback for this facility at the time of this writing, 32 current and former staffers left a 3.3 out of five-star average rating for the 55 facilities as a whole on Indeed.[2]

FINANCING

According to its website, Prestera Center accepts many major insurance providers as well as Medicare and West Virginia Medicaid, but not Kentucky or Ohio Medicaid. It also takes self-pay patients and notes: "Prestera Center offers care and services to everyone who needs it regardless of their ability to pay." The 17 Rehabs.com survey respondents to date polled on the matter shared positive opinions regarding facility costs.

Affordability: 4.1/5

[1] GoogleReviews

[2] https://www.indeed.com/cmp/Prestera-Center/reviews

Published on March 2019

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
This may actually be the worst mental health treatment system I have encountered as an educator, parent, and former advocate for individuals with developmental disabilities. Copays were paid on time, and four months later, even longer depending which part of the statement you read, we receive an astronomical bill. It made no sense and read as though we were beOmg charged for multiple visits on the same day. Interesting that statements can be re-written to reflect dates due to a Prestera error, but never amounts. My son has multiple diagnoses and the psychiatrist spent very little time observing and changed the diagnosis of the intake clinician who was very correct, to something else more reflective of a textbook trend. His staff then rescheduled all future appointments without calling us first. Suggestions for when meds are not a good fit were to admit my child to a psych ward bc the doctor would t be able to see him in a more timely fashion. We don’t have Medicaid and it’s a bummer we were treated so dismissively, but they’re going to want this bill paid in full as the services were some time ago. This is disgusting. Prestera as an organization takes advantage of and preys on people who participate appropriately in their poorly managed system.

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I was not the patient but my loved one did not do well with treatment.

Very difficult and frustrating company to receive services from!

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It was decent.

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security. staff I. don't believe the staff was trained properly on dealing with substance abuse. Every time I visited there always seemed to be new staff.

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caring supportive. supportive,loving and understanding.

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caring. not long enough stay allowed. was for a family member.

The treatment was not long enough; failed to keep going to meetings.

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It gave me the chance to learn a new way to live. I have already referred 2 friends, one is there now

  • Treatment Effectiveness
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The recovery coaches were recovering addicts themselves. No extracurricular activities such as exercise, meditation, yoga, etc. I enjoyed groups that were led to teach about the 12 steps. Those were most utilized once out of treatment.

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Recovery coaches are great and help getting long term treatment is great. I think Pinecrest is great. It saved my life. Employees are always there to help.

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Fantastic employees that really took the time to care and help. The meals could have tasted better. Reminded me of hospital food. I would just keep up the good work.

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Able to get in fast and treated but Not enough staff. This site is very understaffed considering it's such a high demand in our area.

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Everyone is so helpful in treating you. They really care about you & want you to be addiction free

  • Treatment Effectiveness
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great support and the way they talk things out with you but not enough counclers good people worked there. it was a good place for my alcahol addiction. just not enough councelers

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Positive attitude of staff location was very far away. This facility engaged with family members to help the person whom was actually seeking treatment which when the person came home gave the family a was to cope and help the individual to stay on the right path

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Community, support was a great. Not enough one on one and no exercise. The staff is incredible and very supportive. They do all they can to help you while you are there are to get you into the proper place and counseling after you leave.

  • Treatment Effectiveness
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Kind Staff just lacking in activites

  • Treatment Effectiveness
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It has good family and friend support. Not enough AA or followup. They take medicaid.

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One on one care and accommodation for each individual. Prestera has affected the lives of several people I am close to and would recommend this facility to anyone

  • Treatment Effectiveness
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Strengths: care, food, clean, helpful. Weaknesses: not much free time to yourself. My cousin was there and it help him tremendously except he said they didn't give him any free time to himself

  • Treatment Effectiveness
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I feel they make an effort which is more than many others. My son seemed fine at first, but as time went by he has went back to addictive behavior. I think that if he had something to do with spare time or someone who wasn't in the same situation... Him, being the way he is, he is too easy to sway--he feels that there is no real reason to stay straight. He also has other physical problems that make him feel that he needs pain medications. He talks about death and feels that he is not going to live much longer. I am frustrated with him, but at the same time, I am empathetic. It seems like a no win situation.

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Not the best consoling but if u are there for help you can get it as long as you make it early to all appointment s an dnt upset or possibly of a conselor

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The staff, location, and can smoke. No gym or work out room. This program offers an up to date program for men and women, focus on the individual, realistic not a country club.

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