ProHealth Care - Waukesha Memorial Hospital in Waukesha, WI

Call (262) 928-1000 to Contact ProHealth Care - Waukesha Memorial Hospital

Overall Rating

(3.6 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
725 American Ave.
Waukesha WI 53188

ProHealth Care - Waukesha Memorial Hospital Philosophy

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Review by Contributors


Located in the community of Waukesha, Wisc., 19 miles west of Milwaukee, Waukesha Memorial Hospital provides residential care, a partial hospitalization program (PHP), and intensive outpatient (IOP) programs for adults struggling with addiction and/or co-occurring disorders. There is a special track for older adults as well as IOP programs for adolescents and children. If necessary, Waukesha Memorial Hospital provides on-site medical detoxification for individuals recovering from alcohol dependency.


To help clinicians determine an appropriate level of care, individuals first undergo an initial assessment. Those who require stabilization and access to medical attention may be referred to the residential program. Waukesha Memorial Hospital utilizes evidence-based treatment methods to stabilize clients and promote lasting sobriety.

According to the hospital's website, clients participate in a structured schedule of therapy groups to "share their feelings, frustrations and accomplishments with other patients." survey data indicates clients may also be introduced to the principles and practices of 12-Step.

Medication-assisted therapy (Suboxone) is utilized to minimize withdrawal symptoms associated with opioid withdrawal, and clients with dual diagnosis may receive medication management to address mental health issues. The goal of the residential program is to stabilize the individual and refer them to a less-intensive level of care, such as PHP or IOP.


There is currently no official information regarding staff; however, the four individuals polled by at the time of this writing (two former clients and two loved ones) submitted an average rating of 4.25 out of five stars for the treatment staff's level of experience and training. Additionally, 97.6 percent of all facilities in the state of Illinois have some form of license, certification or accreditation.


There is currently no information on the facility's website regarding living arrangements and related offerings, yet the four survey respondents offered an impressive average rating of 4.25 out of five stars for the facility's cleanliness and upkeep. However, they also gave a low average rating of 2.75 stars for the center's exercise and leisure activities.


The two alumni that submitted reviews to at the time of this writing were moderately satisfied with the facility. Both offered three out of five stars for the facility's overall treatment effectiveness. They both cited the staff as praiseworthy. One former client described the staff as "caring" and submitted a rating of four stars for the facility's ability to treat co-occurring disorders.

The pair found the facility to be clean and the accommodations praiseworthy, however, they were less than satisfied with the holistic offerings, giving lower ratings with regard to nutrition, exercise, and leisure activities.

Third party reviewers left ratings for the hospital but did not specifically mention the behavioral health unit. Nonetheless, Google shows a rating of 4.2 out of five stars based on six reviews.[1] The hospital's Facebook, which also lacks a specific behavioral health review page, has an overwhelming 449 ratings averaging 4.2 out of five stars.[2]


At the time of this writing, the two loved ones who submitted feedback to felt the program was satisfactory. One anonymous loved one rated the level of family participation a perfect rating of five stars and enthusiastically wrote: "THEY HAVE VERY CARING PERSONNEL AND SUCCESSFUL TREATMENTS."

Echoing the sentiments of the alumni, both loved ones praised the staff members and added that the accommodations were also commendable.


Waukesha Memorial Hospital accepts most major insurance plans, Medicaid, and Medicare. Financial assistance may also be available to eligible patients. At the time of this writing, the four individuals polled by gave the facility's affordability a high rating of 4.25 out of five stars.


Published on March 2018

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
caring. Mental health was first priority. Success depends on patient.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
THEY HAVE VERY CARING PERSONNEL AND SUCCESSFUL TREATMENTS NUTRITION QUALITY COULD BE BETTER. My loved one was very apprehensive at the onset of treatment, but after a couple of days we saw a very different attitude come over her.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
caring staff. this facility is very caring and very patient and has very high results.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
They were always available and very friendly. There wasn't much to do, not very many activites. It is very good for the treatment I went through and the others I was with. It is unconfortable at first because it is an enviorment one is not used to and family and friends can only visit at a certain part of the day for hardly an hour which is a little hard to accomadate.

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