Quality Behavioral Health, Inc. Philosophy
At Quality Behavioral Health, Inc., we believe that substance abuse patients should be treated with unconditional positive regard. The patient needs healing and attention to many areas, especially the physical, mental, spiritual and social areas of their lives. An individualized treatment plan is designed to provide the right combination of support to help the person learn to live life sober and happy. Many of our treatment services offer a group setting and environment, so that the individual spends time with other people affected by the same chronic disease and problems. We see our patients as human beings with an illness not a moral deficiency and provide support in a loving and caring environment.
Areas of Specialization
Cognitive Behavioral Therapy (CBT)
The focus of cognitive behavioral therapy (also called CBT) is helping people to understand the thoughts and emotions that underlie their addiction with the goal of learning new, healthier and more productive ways to understand and express themselves.
Dual Diagnosis/ Co-Occurring Disorders Treatment
These two terms describe a person who is not only addicted to drugs or alcohol, but also has a mental or emotional illness, such as depression, anxiety, bipolar disorder, etc. Facilities that treat patients with dual-diagnosis or co-occurring disorders provide psychiatric treatment in addition to drug and alcohol rehabilitation services.
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ABOUT QUALITY BEHAVIORAL HEALTH, INC.
Established in 1995, Quality Behavioral Health, Inc. (QBH) has facilities in the Detroit, Mich. area. This nonprofit organization - one of 240 (52.6 percent) in the state - offers residential and outpatient substance abuse treatment for adults, including those with co-occurring disorders. The facility provides inpatient sub-acute detoxification services, a service at only 35 (7.7 percent) non-hospital Michigan treatment centers.
TREATMENT & ASSESSMENT
If medically necessary, clients may begin treatment at QBH with a three- to five-day detox program, which provides non-emergency care during the withdrawal process. Clients are continually monitored, and medical support is available as needed.
Following detox, both short- and long-term residential programs are offered for 30 or 90 days, respectively. Programming utilizes a range of evidence-based modalities, including cognitive behavioral therapy (CBT) and motivational enhancement therapy. Residents participate in a structured scheduled of counseling sessions, educational classes, coping skills workshops, and therapeutic recreation. QBH also incorporates 12-step principles and practices into its programming.
Family therapy may begin later in the treatment process, providing that the client and counselor agree that family counseling would be helpful.
The facility is also one of the state's 225 (49.3 percent) facilities where medication management is provided for clients receiving dual diagnosis treatment.
Alcoholics Anonymous (AA) and Narcotics Anonymous (NA) groups, as well as a post-traumatic stress disorder (PTSD) group are hosted on-site. QBH also transports residents to local community-based support group meetings. Additionally, QBH provides programming specifically for women, including empowerment workshops, an option at only 212 (46.5 percent) treatment centers in the state.
The facility's IOP meets for 22 hours per week. Clients who require a lower level of care can make general outpatient counseling appointments. Both outpatient services may be recommended as an aftercare services for graduates of the residential program.
At QBHA, a medical doctor and nursing staff oversee detox. Other treatment team members include a psychiatrist, addiction psychologist, licensed therapists, and spiritual counselor experienced in working with multiple religious denominations. According to its website, QBH employs clinicians who speak more than 10 languages, including Arabic, Bengali, Hindi, Polish, Spanish, Urdu, and two Chinese dialects. The detox and residential programs are accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF).
ACCOMMODATIONS & AMENITIES
Living arrangements at QBH are strict, yet accommodating. Disciplinary guidelines are posted on the facility's website. Residents are expected to be neat, which is monitored through regular room inspections. Smoking is permitted at designated times. After completing 15 days of treatment, residents may receive visitors.
For individuals with special dietary considerations, QBH’s food services provides vegetarian, kosher, and halal meals. Recreational trips to exercise and swimming facilities and local parks are provided. QBH supports clients' overall health through collaborative arrangements with local dental clinics.
WHAT ALUMNI SAY
At the time of this writing, Rehabs.com has received mixed feedback about QBH from 16 former clients. Of this group, only four offered positive perspectives. They praised the caring, helpful staff and reported that treatment was highly effective.
One alum expressed gratitude for help in developing life skills as well as support in transitioning to a job. Another described the program as life-saving, while emphasizing the importance of a client doing the work of recovery.
However, M.K. gave just one star for all metrics evaluated, describing the facility as “disgusting,” the program as “unorganized,” but explained: “The facility, the people, the food, everything about it is the worst. But if you want to never do drugs again this place will burn it's self into the depths of your mind a Stark image of why you should never do drugs."
Accommodations and amenities received the most complaints. Ten reviewers criticized the poorly maintained and dirty accommodations, inattentive staff, and poor quality food. Alum Amy also described the facility as overcrowded and rated exercise and leisure activities just one out of five stars. Dan reported insufficient help during treatment and with aftercare: "I only saw a counselor maybe twice the entire time I was there."
At the time of this writing on Facebook, reviews were similarly critical, indicated by an average rating of 2.3 out of five stars based on 15 reviewers. Former clients shared negative experiences regarding inappropriate staff/client behavior, and R.D. representatively added, "The facilities are mice and mold infested. Prison- like food."
Feedback was more positive on Google, where 67 total reviewers produced an average rating of 3.3 out of five stars to date. " They have a good program and great staff. I highly recommend them to anyone seeking help," G.R. representatively wrote. Several other alumni praised the center's programming and determined staff, crediting the facility with changing their lives.
WHAT FAMILY & FRIENDS SAY
The three loved ones polled by Rehabs.com to date all shared highly negative experiences. "It's dirty, poorly managed and supervised," one loved one wrote, with another concluding, "Simply put, their patients success is of no concern to them, they are only concerned about keeping the patient there as long as they can to collect as much insurance money as they can possibly get their grubby hands on." The third loved one expressed great concern about the center's lack of communication and that she was unable to get in touch with her daughter.
Two loved ones on Google offered negative feedback along the same lines as those from alumni, e.g., dirty, poor quality food, unreliable staff. Michele, a one-star reviewer, wrote, “Please please please! Find another facility!”
According to its website, QBH accepts most commercial insurance plans and participates in government-sponsored programs.
Published on March 2019
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