River Crest Hospital in San Angelo, TX

Overall Rating

(3.9 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
1636 Hunters Glen Rd
San Angelo TX 76901

River Crest Hospital Philosophy

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Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT RIVER CREST HOSPITAL

Located in a quiet, residential neighborhood in San Angelo, Texas, River Crest Hospital provides psychiatric and substance abuse treatment for adults, as well as being one of the only 137 (28.1 percent) treatment centers in the state with services for adolescents.

All clients have access to inpatient care, and adults have additional options for detoxification services (an option at only 42 hospital-based facilities in the state) and outpatient treatment. There’s also a specialized treatment track for military personnel with posttraumatic stress disorder (PTSD) and related difficulties.

TREATMENT & ASSESSMENT

Upon admission, all clients undergo a mental health evaluation to help staff determine the most appropriate course of treatment. Adults requiring medical stabilization due to chemical dependency begin with a brief period in detoxification, which typically lasts three to five days.

While in detox, adults are overseen by a 24-hour nursing staff and benefit from a variety of treatment programming, such as individual, group, and family therapy, medication management as indicated, and educational workshops.

Once stabilized, clients may enter the treatment program best-suited to their needs; either inpatient treatment, the most structured and customized program, or one of the hospital’s two outpatient tracks, the partial hospitalization program (PHP) or intensive outpatient program (IOP).

Inpatient care is short-term, as the focus is to move patients from residential treatment to outpatient care as quickly and safely as possible. During their stay, patients take part in a variety of therapeutic modalities and are prescribed medication as needed.

Graduates of inpatient care often attend PHP and/or IOP tracks as a measure of "step-down care". While PHP takes place five days a week, consisting primarily of individual and group counseling, IOP is similar in design but scheduled in accordance with a client’s needs and availability.

STAFF CREDENTIALS

According to the hospital’s webpage, the treatment staff includes board-certified psychiatrists, nurse practitioners with experience in behavioral health and family care, and therapists. In Texas, 98 percent of treatment centers have continuing education requirements for staff. To date, the six individuals polled by Rehabs.com on the matter appreciated the aptitude of staff.

Staff Experience and Training: 4.2/5

ACCOMMODATIONS & AMENITIES

River Crest Hospital can accommodate up to 80 clients at a time. Few details regarding the center’s residential quarters are available, but the six individuals polled by Rehabs.com as of this writing praised the quality of the facility.

Facility Cleanliness and Upkeep: 4.5/5

WHAT ALUMNI SAY

In general, the five alumni polled by Rehabs.com shared mostly positive experiences. Former client T.T. praised the "Great counseling, facility and caring employees," a sentiment echoed by K.M.G., another alum. “This atmosphere was nice for me. I don't like a lot of chaos. It was very peaceful. Everyone there was really comforting and helpful,” they wrote.

However, some alum reported a lack of recreational and holistic options. “The facility could have used more recreational activities for recovery, such as meditation, yoga, etc,” an anonymous alum wrote. Two former clients polled on the center's holistic offerings both gave just two out of five stars, and three out of five stars for exercise activities.

Feedback skewed more negatively on Google, where the center averaged 2.5 out of five stars based on 26 reports to date.[1] Of those who shared written commentary, mostly one-star reviewers, many were less than impressed with their psychiatric treatment experiences. One noted a large number of clerical mistakes, and J.I. felt that “Non of (the staff) seemed like they really cared." Numerous reports refer to the staff as "rude."

WHAT FRIENDS & FAMILY SAY

R.F., one of the two loved ones polled by Rehabs.com, gave four stars for many categories, including exercise options, level of family participation, and treatment effectiveness, noting appreciation for the “close contact” made with family members. However, she felt that medication was overused. “Personally think too much medication is used when not actually sure of the diagnosis...were quick to administer medication to control the patient…some of the medications have severe side effects,” R.F. wrote.

The other anonymous loved one surveyed at the time of this writing gave exclusively four- and five-star ratings for every category, and listed the"variety of programs for many people; nice peaceful setting" as facility strengths.

Loved one reviews submitted elsewhere are limited and mixed. K.T., a Google reviewer, found most of the staff to be “competent and caring.” “They were wonderful for our family (and still are),” she wrote. D.S., the parent of a client, reported their family’s frustrations. “He told them that he heard voices to hurt his family. He was given meds and released…No one has been able to explain to me what's going on with my son,” D.S. wrote.

WHAT STAFF SAY

While Rehabs.com had yet to receive feedback from facility staff at the time of this writing, 13 Indeed users provided a lukewarm rating of 2.8 out of five stars.[2] Several former employees were critical of management and the staff turnover rates, but one representative, satisfied staffer wrote: "River Crest Hospital is a friendly, fast paced environment. We strive to always ensure patient safety and collaboratively work together."

FINANCING

The hospital’s website instructs clients to bring their insurance cards with them for the check-in process, indicating that some plans are accepted. Four Rehabs.com survey respondents to date provided moderately positive feedback regarding the facility's costs.

Afforability: 3.3/5

[1] GoogleReviews

[2] https://www.indeed.com/cmp/River-Crest-Hospital/reviews

Published on June 2018

User Reviews

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Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Very ineffective ways and teach you unrealistic ways of coping in the real world. Staff is unprofessional, there are no effective groups or classes.

RCF

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Strengths: Received patients immediately, kept close contact with immediate family members. Weaknesses: Treatment a little to much for the case. Personally think too much medication is used when not actually sure of the diagnosis. Patient just suddenly excibited strange behavior and they were not sure of the diagnosis but were quick to administer medication to control the patient and i think before such treatment is administered the diagnosis should be made as some of the medications have severe side effects.

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
Strengths: variety of programs for many people; nice peaceful setting.

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
The group counseling was a strength of the facility. However, there needed to be more activities for people. Ihad someon5visit me that really had a great part in my addiction visit me they saw the pain it was for me to have this person in my presence that thy asked him not to visit me anymore

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Good food and nutrition, family participation is greatly encouraged. I liked the fact that the staff seemed to genuinely care about my needs. The facility could have used more recreational activities for recovery, such as meditation, yoga, etc. I was in a bad place when I entered Rivercrest. Addicted to prescription opiates and benzos. The staff helped me withdraw safely from the drugs, and helped me work my way back to being a human being again, so that I was capable of taking care of my daughter.

Ted

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Great counseling, facility and caring employees. Now clean and sober 8 months. It is an awesome facility!

KMG

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
This atmosphere was nice for me. I don't like a lot of chaos. It was very peaceful. Everyone there was really comforting and helpful. The military side is excellent! I would recommend this place for sure! I was on the military side and they treated me with so much respect and patience.

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