Treatment Center Setting
- Average Location/Amenities
River Oaks Philosophy
River Oaks provides a compassionate, comprehensive, and quality recovery experience for adults in the Tampa, Florida area who are battling substance addiction and co-occurring mental health disorders. Treatment programs focus on empowering clients with hope for recovery by looking at the totality of the person – spirituality, mindset, and physical wellbeing. By taking into consideration their special life circumstances surrounding the alcohol or drug addiction, they develop personalized treatment plans and recovery goals for clients.
Areas of Specialization
Addiction recovery does not end with discharge after completing a rehab program. Facilities that offer aftercare planning and/or support work with patients to ensure sustainable recovery by helping to plan and make arrangements for transitional or sober living, help with housing, vocational counseling, etc.
Drugs and alcohol have widespread effects throughout your body, including but not limited to the addiction and/or physical/psychological dependence that develops with substance abuse over time. Many organ systems are affected by addiction and will react to withdrawal. The term “medical detoxification” means that there is a trained and licensed medical professional onsite to monitor your vital signs and protect your physical and emotional health as your body goes through withdrawal.
Research shows that the odds of successful, sustained recovery from addiction are far higher when family members and loved ones are involved in treatment. Drug and alcohol addiction often have genetic roots, whether related to substance abuse, mental illness or both. Family dynamics also play a role and, often, family members are the first to realize a loved one has developed an addiction. Also, it’s important for family members to understand and embrace the lifestyle changes that are required to sustain recovery.
Residential treatment programs provide housing (food and meals) in addition to treatment for substance abuse. Some facilities offer only short-term residential treatment, some offer only long-term treatment and others offer both, ranging from a few days to many months, based on patient needs.
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ABOUT RIVER OAKS
Owned and operated by American Addiction Centers (AAC), River Oaks is one of Florida's 716 treatment centers, providing holistic, evidence-based treatment to individuals struggling with substance use. It is one of the 50.6 percent of facilities in the state to also provide services for individuals with co-occurring mental health disorders. Set just outside Tampa, Fla., the rehab center supports spiritual, physical, and psychological recovery through AAC’s in-house-developed curriculum, physical activity, meditation, and rest.
Three levels of residential and outpatient care are available at this center, along with medically monitored detoxification is available on-site, making this facility one of only 73 (10.2 percent) in Florida to provide this service.
TREATMENT & ASSESSMENT
Following a physical, psychological, and social assessment, each client begins a plan of treatment which is adjusted as necessary throughout the rehabilitative process to provide the best care. The facility’s website emphasizes the goal of empowering clients in their recovery.
If detox is necessary, the five- to seven-day drug-specific, medically-monitored process is provided in a dedicated section of the residential facilities. During the withdrawal process, therapists also work with clients to address related mood and behavioral health concerns.
The length of stay for residential treatment varies, but 90 days is the typical recommendation. All programs incorporate 12-step concepts with the “Embracing Change: Recovery for Life” workbook-based curriculum, which features an array of information about addiction, reflection exercises, and therapeutic practices. Depending on clinicians’ recommendations, clients may participate in cognitive behavioral therapy, motivational interviewing, or trauma-informed modalities such as eye movement desensitization reprocessing (EMDR), and Seeking Safety. Experiential therapies offered include equine, art and music.
In addition to residential care, a partial hospitalization program (PHP) or day program and an intensive outpatient program (IOP) are available. The PHP meets for six to eight hours a day most days of the week and prioritizes helping clients to transition back to life outside of rehab, through sober recreation and building support systems. Similarly, IOP clients meet three to seven days each week, but for just three hour spans. River Oaks staff members also work with each client to develop aftercare plans and can provide referrals to sober living services.
The treatment team includes physicians, nurses, master’s level therapists, licensed social workers, and behavioral health technicians, according to job descriptions accessible through the facility’s website. In Florida, 98.4 percent of substance abuse treatment facilities have continuing education requirements for staff.
ACCOMMODATIONS & AMENITIES
The River Oaks campus is described on its website as retreat-like. Photographs feature modern, comfortably furnished meeting and bedrooms, a beautiful lawn and gardens with multiple outdoor seating areas, and a basketball court. The staff includes a personal trainer and professional chef who prepares gourmet meals.
WHAT ALUMNI SAY
Feedback from the 26 alumni submitted to Rehabs.com at the time of this writing was perfectly mixed, with 13 positive reviews and 13 negative reviews.
One of the most frequently referenced points in these reviews is the relative newness of the facility. In a representative comment regarding disorganization, alum T.T. wrote, “This is a new facility. They have not worked out the kinks. There is not enough staff.” Angela noted that the program’s therapy workbooks were not available during her first two weeks in treatment, and Robert wrote, "Very unorganized," adding, "The first three days there I couldn\'t find out hardly any info from staff. After talking with other clients I found out this was the norm rather than the exception." Even Yvonne, in an overall positive review, relayed how the nurses discharged her "with incorrect and missing medication." A second alum complained about her experience with discharge procedures as well, feeling that the staff was "more worried about getting paperwork done for discharge rather than caring about what happened after discharge."
Many of the favorable reviews represented the staff as caring and accommodations as high quality, and nine former clients rated the effectiveness of treatment received four or five stars out of five. One former client referred to the program as "exceptional," another praised facility for being "a professional place" with "great activities to do," and a third was grateful for the "comfortable community." However, two critical reviewers complained of not enough one-on-one access to their therapists, three reported issues with cleanliness, and another three commented that their experience did not match what they expected from marketing materials. Former client complained about the cost and U.D. warned that this facility, "over sells, manipulates, and offends it's clients/patients."
Secondary sites yielded much more positive feedback to date. The facility's Facebook page, which the facility has the ability to manage, showcases a 4.4-star average from 26 users. "Beautiful Facility" and "Sold Groups" are two positive sentiments written by J.J. and shared by most reviewers. "Great client care. This is a phenomenal program with loving staff," former client J.P. wrote in another representative comment.
WHAT FRIENDS & FAMILY SAY
All seven reviews submitted to Rehabs.com by loved ones were extremely negative to date. Feedback was in line with alumni comments regarding misleading marketing, overwhelmed staff members, and inadequate treatment for co-occurring conditions. The most widespread complaint was about the facility's connectivity policy and the overall inability to get in contact with their loved ones. The parent of a client expressed frustration at trying to contact her son, only to be "transferred around before (she) got voicemail. No one bothered to call back." Another loved one, Dennise, gave low, one-star ratings to treatment effectiveness, safety, and whether or not the treatment was worth the cost. "My loved one feels like she didn't get any thing at this center but more problems to deal with once she got out I feel the same," Dennise added, in a representative response.
At the time of this writing, family and friends on Google, where the has 4.3 stars from 43 users, were much more pleased with their loved ones' experiences. The staff, the facility upkeep, and the range of activities are all praised. "I am so thankful for this facility. My husband has returned home a different person. Happy and sober. He made friends there that he still keeps in touch with and they support one another," S.S. wrote in a representative response on Google.
According to the facility’s website, treatment is covered by many commercial insurance plans and staff members are available to assist clients in verifying benefits. Private pay and payment plans can be arranged. Graduates can also take advantage of AAC’s Brand Promise, which states that individuals who experience relapse after successfully completing a 90-day treatment program may be eligible for an additional 30 days of treatment free of charge.
Published on March 2018
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