Rosecrance Harrison Campus in Rockford, IL

Overall Rating

(3.8 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
3815 Harrison Ave
Rockford IL 61108

Rosecrance Harrison Campus Philosophy

Providing substance abuse treatment programs for adults, Rosecrance - Harrison Campus offers evidence-based, 12-Step focused programs such as medically monitored detoxification, residential treatment, partial hospitalization, intensive outpatient care and recovery homes. Treatment programs feature individual, group and family counseling, education, spirituality and team building. Rosecrance – Harrison Campus also offers treatment programs for co-occurring mental health conditions including post-traumatic stress disorder.

Areas of Specialization

  • Residential Treatment
    Adolescents who are assessed as needing a highly intense level of care in a residential setting, due to a moderate to serious impairment from chemical use, are admitted to the Residential program. This program is located at Rosecrance Griffin Williamson Campus. Here you will learn about the disease of addiction and receive the tools needed to live a drug-free lifestyle. Patients experience a treatment day that includes school, recreation, experiential therapies, art, educational lectures, process groups, recovery meetings, 12-Step groups, life skills (food prep, cooking, meal etiquette), coping skill groups and individual and family counseling.

  • Intensive Outpatient program
    The Intensive Outpatient program focuses on recovery skills while you stay in your home environment. Topics of lectures and groups include coping skills to prevent use, relapse prevention planning, the disease of addiction and its impact on an individual and their family, recovery management skills, anger management, using sober support, thinking errors and the effect of drugs on your body.

Facility Highlights

12 Steps Program

Rosecrance Foundations

Mental health services for children and adolescents

Meet the Staff

Betty Bartos, MS, NCC, LCPC

Director of Community Recovery Integration and Support

Photo of Betty Bartos, MS, NCC, LCPC

Betty Bartos is the Director of Community Recovery Integration and Support. She is a National Certified Counselor responsible for oversight and management of long-term adult mental health services, including case management, residential, psycho-social rehabilitation and dialectical behavior therapy. Bartos has been with Rosecrance since 1990. She earned her B.S. from Slippery Rock University and her M.S. in psychology, with an emphasis on community mental health, from Western Illinois University.

Thomas Wright, MD, Addictionologist

Chief Medical Officer/Senior Vice President of Medical Affairs

Photo of Thomas Wright, MD, Addictionologist

Dr. Thomas Wright oversees all medical operations for Rosecrance. He specializes in working with adolescents who have a co-existing or secondary diagnosis in addition to an addiction disorder. He has more than 20 years’ experience in the field. Dr. Wright is certified as a child and adolescent psychiatrist by the American Board of Psychiatry and Neurology and in addiction medicine by the American Society of Addiction Medicine. He served on the faculty at Northwestern Medical College in Chicago and at The University of Illinois College of Medicine at Chicago and Rockford.

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT ROSECRANCE HARRISON CAMPUS

Founded as an orphanage for boys in 1916, Rosecrance now operates more than 40 behavioral health facilities in Chicago and Northern Illinois, Wisconsin, and Iowa. The Harrison Campus, five miles southeast of central Rockford in northern Illinois, offers medically monitored detox, residential treatment, outpatient care, and transitional living facilities for adult men and women struggling with substance abuse and co-occurring disorders.

Within the state, Rosecrance is among 54.3 percent of private nonprofit substance abuse treatment facilities and one of 23 that offers residential, non-hospital detox services.

TREATMENT & ASSESSMENT

At the Rosecrance Harrison Campus, evidence-based residential treatment typically lasts 30 to 45 days. The center also offers a partial hospitalization program (PHP) that operates five days a week, and an intensive outpatient program (IOP), which meets in the daytime and the evening to suit a variety of schedules.

Programs are multidisciplinary and use a variety of approaches, including hands-on learning, educational groups, discussion groups, therapeutic processing groups, spirituality sessions, and 12-step education. The center also offers holistic options including art therapy.

Dually-diagnosed clients are treated on a dedicated unit, which is equipped to address those struggling with post traumatic stress disorder (PTSD), and gives priority admission to veterans. In Illinois, Rosecrance is among 36.8 percent of substance abuse treatment facilities with special programs for clients with co-occurring disorders.

The center also operates a transitional living facility across the street from the main complex, which gives clients easy access to the adult treatment program. These accommodations are available to adults, including women with children.

STAFF CREDENTIALS

At Rosecrance, the treatment team includes doctors, nurses, and master’s level counselors. To date, the 50 individuals polled by Rehabs.com on the staff’s experience were generally satisfied.

Staff Experience and Training: 3.8/5

ACCOMMODATIONS & AMENITIES

The center is situated in a suburban neighborhood on 10 acres of grounds, with outdoor dining space, a fitness center, a chapel, and a serenity walking path. Photos on the organization’s website depict a large contemporary complex with lush landscaping and open recreational and living space. The facility accommodates 97 clients at a time in shared bedrooms in gender-separate quarters, who eat in a large, airy, canteen-style dining room. A dedicated 14-bed unit is reserved for clients with co-occurring orders.

According to a brochure published by the facility, detox is provided on a special 24-bed unit. The 52 reviewers polled by Rehabs.com on the matter felt the facilities were well-maintained.

Facility Cleanliness and Upkeep: 4.3/5

WHAT ALUMNI SAY

At the time of this writing, most alumni who reviewed Rosecrance for Rehabs.com submitted positive to mixed opinions. Many praised the caring and competent counselors, general atmosphere and physical conditions of the facility, and the education and tools received to support recovery. “Wonderful food, amazing staff, awesome environment. I would recommend it to ANYONE!” one alum wrote.

The nearly two dozen alumni who evaluated a series of survey metrics were generally satisfied with numerous aspects of the facility, including family involvement, counseling options, and visitor policies.

Family Participation: 3.9/5
Connectivity and Visitor Policy: 3.4/5
Counseling Options: 3.2/5

However, overall ratings indicated that holistic offerings were lacking, though many alumni were still likely to recommend the facility to others.

Likelihood to Recommend: 3.7/5
Holistic Offerings: 2.7/5

Recurring criticism concerned long delays in obtaining treatment, counselor shortages, and difficult relationships with staff. "Positive attributes include, the environment, the counselors, exercise and the room/outdoor area. However, there were not enough counselors and it was hard to see the psychiatrist,” one alum wrote.

On secondary sites, Rosecrance Harrison Campus received positive coverage to date: 3.5 out of five stars based on 25 reviews on Google; and four stars based on 96 reviews on Facebook, which the organization can manage. [1] [2] Similar to findings of the Rehabs.com survey, alumni commended counselors, groups, programming, teachings, and tools, which not only contributed to turning their life around but also to saving it.

L.F. on Google wrote: “This place SAVED MY LIFE...gave me my life back and made me a better person. I will forever be grateful to the staff and the doctors there,” which was echoed by T.K. on Facebook: “Rosecrance saved my life, it is by far the best treatment center in Illinois….Walking threw detox doors will be the first day of the rest of your life!!!!”

Conversely, other reviewers criticized rude counselor behavior, lack of organization and control, dubious monetary practices, and poor communication.

WHAT FRIENDS & FAMILY SAY

To date, loved ones submitted mostly positive opinions about the facility to Rehabs.com. They repeatedly provided favorable feedback about family programming, knowledgeable and dedicated staff, and ease of access, as characterized in a representative review by a parent whose daughter had failed at recovery centers several times before coming to Rosecrance Harrison Campus: “Within 2 weeks I noticed changes taking place. The staff is compassionate and thurough. They are there for the right reasons. They love the kids.”

The nearly 30 loved ones who processed a series of survey metrics for Rehabs.com provided more detailed impressions, praising the amount of family involvement and agreeing they'd recommend the facility to others. Loved ones also appreciated the facility's visitor policies and ease of contact with clients.

Family Participation: 4/5
Likelihood to Recommend: 3.9/5
Connectivity and Visitor Policies: 3.7/5

Nonetheless, several reviewers reported that treatment proved unsuccessful, there were long waits for services, lack of family contact, and a high relapse rate. “To over booked that they cant take people. My husband went their and they weren't much of a help,” one loved one wrote.

WHAT STAFF SAY

At the time of this writing, five staff members polled by Rehabs.com to date submitted positive feedback. They would avidly recommend treatment at this center (based on three reviews) and applauded its affordability, connectivity/visitor policy, counseling options, facility cleanliness and upkeep, and staff experience and training. “Staff are professional, have Master's Degrees in Counseling. They care about people. Waiting lists to get in were long,” one anonymous staffer told Rehabs.com.

Staff Experience and Training: 3.8/5
Counseling Options: 3.4/5

FINANCING

Rosecrance accepts private insurance – such as Aetna, BlueCross BlueShield of Illinois, and Cigna – as well as Medicaid and self- pay, and has a relationship with American Healthcare Lending for clients who seek to finance the cost of treatment. Rosecrance also actively raises funds to provide charity care for eligible clients. The 50 individuals polled by Rehabs.com to date on the center’s cost offered moderately favorable ratings.

Affordability: 3.6/5

[1] GoogleReviews

[2] https://www.facebook.com/pg/lifewsaiting/reviews/?ref=page_internal

Published on December 2018

User Reviews

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Stuff was rude expect for one who was very helpful the nurses zero compassion do not go there if you have health issues they not equipped to help people with poor health they gave me a hard time when I had chest pain they wouldn’t let use the phone to call my husband to call my doctor I left was admitted in the hospital had a heart problem mild stroke has to stay to have a procedure done Was in the hospital for a week. I found a better place it’s called Rogers but I’m a out patient I will be there for 6 hours Monday-Friday because of my health issues I can’t stay but I’m happy now that they do understand I would not recommend Rosecrance to anyone oh and one more thing my counselor was good. The rest of the stuff no beno.

Anonymous

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Excellent.Clean. Highly trained staff. Not accessible to people who can't afford to pay for their own treatment or don't have excellent private insurance. However, even the daily copay with insurance is unattainable for many.

HRH

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Great accommodations and food. Most of the staff very caring. Didn’t care to hear about the personal lives of the staff. Especially the “woman” who looked like Shaggy from Scooby Doo. I’m sure they won’t post this.

Maranda

Rosecrance CHANGED MY LIFE!!! I am SOOOO GARATEFUL for this wonderful place! Wonderful food, amazing staff, awesome environment. I would recommend it to ANYONE!!!!

donald

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I went to rosecrance after I left the nurses refused to give my vivitrol shot, they told me to pick it up for my doctor since I was no longer a patient. I got there and was told I cold not pick it up because I wasn't a Doctor or Nurse. They said they would contact my doctor but didn't. Now they don't answer my calls and my doctors office and vivitrol manufacture have both told me you can't get a hold of rosecrance it is impossible. I guess they only answer the phone when they know Insured patience are coming in

SL

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I had sent my daughter to Rosecrance after numerous failed attempts in our home area. Within 2 weeks I noticed changes taking place. The staff is compassionate and thurough. They are there for the right reasons. They love the kids. Rosecrance is comparable to the Mahon clinic but for mental health. I will re commend to anybody.

J.p

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Supervisor is a mean person the employees alot of unfair treatment with the schedule purposely.......

DZ

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I can't think of any strengths. Way too strict. Counselors are walking textbooks. Staff are power tripping. Volleyball was fun.

RM

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My 39 year old son went in for detox and rehab for alcohol and Xanax abuse (he has a prescription). He has also suffered from depression over the years. Unfortunately they don\'t handle dual diagnosis. He didn\'t get to see a psychiatrist until three weeks into his treatment. That was the week before he was discharged and for one session only. He really felt that he needed more one on one sessions with the psychiatrists. He had tried AA over the years and was not a believer in the 12 step system they employ, yet Rosecrance would bus them to a rundown part of town to attend AA meetings. They need alternative treatments for people who have tried AA or NA and have not found them helpful or even resent going to them. His counselor was nice enough but his only qualification was that he was a recovering alcoholic himself. The food, according to my son, was edible and the living facilities were satisfactory. They kept him busy with different activities such as sports or art classes, yet he didn\'t feel he got the help he needed for his mental frame of mind. So the second day home he was drinking again and taking Xanax. I\'m sure others have been helped that were in the right frame of mind. But unless the psychiatric problem is helped first, the substance dependence problem won\'t be controllable.

GP

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Profit machine void of compassion. It\'s bad enough that so many in treatment are there strictly for legal reasons or to emptily satisfy another. No dual diagnosis, no individualized treatment. AA/NA is an untouchable scapegoat that companies like this lean on. They also do not serve actual food.

Anonymous

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Effective treatment at a great facility.

Anonymous

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It was good.

Anonymous

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Clean, nice family programs Some counselors are inexperienced with addiction even though they have a certificate/degree in drug and alcohol counseling. Family weekend was always nice and informative. I'd recommend counselors that have somehow been affected by addiction.

Anonymous

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caring counselors.. it's a good place for people with no money or insurance

Anonymous

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Great staff Nice area and surroundings. Some of the other people there. Some upgrades are needed I would recommend this facility to those who do not for you Chicago is the right choice

Anonymous

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One on one time and Group councelling were great. No outside interference Family not allowed to be seen Got me clean. No frills. Clean and great amenities.

Anonymous

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kindly staff and good envirnoment

Anonymous

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They told me I was too high functioning and Rosecrans discharged me

Anonymous

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Nice facility with easy access The facility is good but it all depends on what the patient wants or how hard he/she trys A good facility but the patient must want the benefits and that is not an easy thing

Anonymous

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It has more than one location and is easy to get to. It seems to have a lot of recurring patients. It's treatment program doesn't have a lasting affect.

Anonymous

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Staff our knowledgable. Friendly. Clean center. Person has been there three times already. Whatever they are doing is not working. The person was rarely even able to use phone. I think the addict needs more connection to family and friends.

Anonymous

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Lovely grounds but the staff and beds weren't great. Research other facilities as well

Anonymous

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It was local for us. They have heavy case loads Long wait to get help.

Anonymous

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Quality of program was high...Im still sober 6 years later

Anonymous

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That we have a facility like them in our area. To over booked that they cant take people. My husband went their and they weren't much of a help.

Anonymous

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Maintenance and education were nice. It was kind of expensive. Open, and comforting environment, with well educated staff members.

Anonymous

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It was obtainable for a close relative who had abuse problems and was in a correctional facility. Possibly followup could have been better. The facility was fine but unless the person really wants help it's very difficult at any facility.

Anonymous

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Well-trained, professional staff. Long waiting lists. Not enough inpatient beds available. Rosecrance is a great place to go for Treatment.

Anonymous

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very good staff and treatment facilities

Anonymous

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the staff was good...the location wasn't good but it's a great facility

Anonymous

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group counselling sessions were good speakers from afflicted people and families was kind of a weakness good group and one on one counselling

Anonymous

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They were caring and the staff was very helpful

Anonymous

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Staff are professional, have Master's Degrees in Counseling. They care about people. Waiting lists to get in were long. Go to groups, be serious about your treatment plan, don't give up. Have a good attitude. Let the staff help you. If you need help, ask for it.

Anonymous

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Let close family and friends in for meetings - upbeat environment, positive people and different options for treatment Kind of crowded They made me feel very comfortable and not ashamed. I almost didn't want to leave. ALMOST. Felt very comfortable.

Anonymous

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The communication was good here.

Anonymous

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Counselor to patient ratio is great-enough staff to treat all clients issues More funding is needed for those who don't or can't pay for services This is a very clean and modern facility They offer a whole host of different treatment options They anticipate what program will be needed for each patient They help each individual with problems that come up during treatment

JC

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PLEASE READ!!! RESEARCH IT AND GO ELSEWHERE IF POSSIBLE!!! I hoped I would never be writing a review like this, I\'m not that kind of person. I am so disappointed in the Rosecrance Rockford Facility and its management personal. My son was in for addiction. He was in the Rockford facility for 38 days. When we had questions, we always had phone calls returned back. Unfortunately once he returned home, he relapsed after a couple weeks. I notified his counselor immediately when I first suspected this and I was told he would follow up with my son and then get back to me. I never heard anything back. My son totally relapsed and it was obvious. I tried contacting his counselor again begging for a phone call back on 2 different days. I was asking for guidance on this situation and how to handle it. This is new ground for us and we needed help. He never called back. After the smoke cleared, my son decided to go back to rehab but he wanted to go back to Rockford. I contacted Rosecrance and asked to speak to the facility manager. I was told that he was gone for the day but would I mind speaking to the assistant mgrs voice mail, she was gone as well. I was reassured how loyal and responsible this person was and I would definitely get a phone call back the following day. This lady tells you this herself in her voice message. It\'s been 2 weeks and no one ever called. I know addiction is a tough thing and has a high relapse rate but ITS OBVIOUS AS LONG AS INSURANCE IS PAYING THE BILL, YOU\'LL GET PLENTY OF SUPPORT. ONCE THE MONIES DONE, BEWARE, YOUR ON YOUR OWN. IMO, THIS PLACE IS A HIGH DOLLAR BUSINESS AND THEY CAN CARE LESS ABOUT YOUR LOVED ONES AFTER THEY LEAVE.

PT

Terrible experience. Asked to see doctor several times, but did not. Kept busy from 6:00 am until 10:30 pm. Do not have 5 minutes to yourself. Did not meet primary counselor for 4 days. Secondary counsellors are recovering addicts. They talk more about themselves than helping patient. Food is absolutely horrible. All you do all day is sit. No trips outside unless you smoke. I could not stand it and left after 6 days. They did not address my depression at all. You are with young people who you cannot relate to. I am doing fine and not drinking.

DS

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Terrible experience. The staff does not work professionally with family and patients. The managers gave us 1 hour notice at 8 am in the morning to come get our son. The reason given was his foul language. This after we had been told he was doing great the day before. My husband had to miss work and we had to negotiate the fact that we had a 2 hour drive. Granted, I don\'t like swearing either, but the big picture of recovery should be more important. Rosecrance is part of the problem, in that they took our insurance money and provided no alternative treatments. Just be very, very careful of this organization.

Anonymous

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The staff was good but the facilities were a downfall. Good care, great staff.

Anonymous

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Knowledge base of the staff was key to my loved ones recovery process. As the parent I was not always informed as I'd like to have been. My loved one had double issues, addiction and mental health concerns and this facility was well versed in this problem.

Anonymous

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Caring staff. Waiting list is too long. Excellent group counseling programs. Counselors are very qualified and trained. I highly recommend this agency.

Joseph

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Keeps you busy all day is a strength. A weakness of the facility was Or off campus activities. More professional Dr. Exams to address any problems that you may have. The psych doctor was exceptional the best ever.

Debra

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The doctor was good. The conselors and staff were weaknesses. The conselor I had was rotten for ine thing she only learned her job from books she never ecpierienced going thru an addiction like some I have met so she was just so inpatioate about my situation thats why I left the facility. I have been battleing addiction for thirty years now I have health issues to deal with that now I cried wolf for so many years and now I am facing reality and its hard but I stopped on my own all I can say for someone goung thru addiction that there is alot more help out there then when I was going thru it.

jg

Do not come here. I was admitted on a Saturday morning and no doctor was available until Monday. I desperately needed benzodiazepines for my severe alcohol withdrawals. The nurse ignored my pleas for medical intervention saying "no doctor = no medication." Monday morning the doctor saw me, immediately prescribed me medicine. I left after a few days because my faith in the staff was gone. I have been sober over two years now due to being very active in the AA program. I was never billed by Rosecrance.... He made a smart call not to bill me. Also there were not sufficient counselors available and no "12-Step" meetings exist....odd they advertised that. Opiate addicts all complained they weren't getting enough medicine either. Do not go here if you are expecting to experience acute withdrawal symptoms. Go to an emergency room. Then meetings meetings meetings.......

Anonymous

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Good education. Good experience overall. They do a poor job at helping you believe that you can do this the rest of your life.

Anonymous

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The conditions of the facility were great but the staff were terrible!

Anonymous

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Kind hearted people. It was very helpful.

Anonymous

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The leaders were good. Also, the cost was not bad. However, the staff was a downfall.

Anonymous

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They make you as comfortable as possible. I felt as if they actually really cared about me as a person. Everybody there was very friendly. The staff was nice. It was clean and organized. They have outdoor group when the weather is nice. It's a bit expensive if you don't have insurance.

Anonymous

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Good reputation and good counselors. It did not work for my brother; however, this was not their fault. He did not want help.

Anonymous

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The food was good but the people at the facility were a downfall.

Tim

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It was fair. Need to do more research to understand treatment offered.

Anonymous

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When I was there everyone was very courteous, and treated the patients like normal people. The Facility was clean and the staff broke down exactly what they had planned for treatment. Probably through no fault of the facility, the substance abuser Continued use.

Gwen

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Most of the employee are in recovery, which was wonderful. I myself had an amazing counseling experience from a great counselor.

Anonymous

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They were very knowledgeable but they could have had better visiting rules.

SPH

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The overall quality was excellent. However,t here were too little 12-step meetings.

Anonymous

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It is the go-to facility for everyone I know who needed to attend a rehab center. All of my friends who have attended were not healed. It is a good facility, if you are going to be serious about your recovery, otherwise it is a waste.

Anonymous

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I appreciated the support for my problem, but they really should work on the food issues. Some of it was borderline inedible. The staff was decent but the food was very poor quality.

Anonymous

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They are very well trained on the different problems associated with becoming sober. They also are very consistent with their treatment. I wish there were units that separated women of different stages in their lives. I feel that the treatment would be more effective if they had age groups.

Anonymous

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Effective and you gain a lot of education on addiction and the process of different stages you go through. Need more beds for medicare and medicaid. After 7 years I'm still sober.

dmm

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Please don't take your child here! although the facilities, surroundings and food here is top quality the adolescent substance abuse treatment is terrible. Our son didn't meet his primary councilor for 4 days and when he was discharged we were given a packet by someone who didn't even know our kid and sent out the door in 3 minutes. He left in as bad or worse condition than when he arrived. If you're looking for great facilities consider a resort hotel it would be much cheaper, if you're looking for effective treatment go somewhere other than Rosecrance

Anonymous

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Had great staff.

Tim

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I stayed for 37 days, where I got into a routine that did not include drugs or alcohol and that was very helpful to my recovery. I also attended aa and na meetings and got the tools needed to continue my sobriety outside the facility. Positive attributes include, the environment, the counselors, exercise and the room/outdoor area. However, there were not enough counselors and it was hard to see the psychiatrist.

anonymous

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Didn't really work. Not for my age group.

anonymous

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Love the staff and councilors, locations were calm and nice.

anonymous

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Not the best services.

DAH

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Weekly family classes and updates offered.

dj

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Was a unit tech for 11 years and have CADAC, know the disease and saw how professional every one is and saw results.

Rachel

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This place was perfect. It was beautiful also with a gorgeous Japanese garden to help them find peace. The staff was amazing. They held family weekends for learning about rehab.

et

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Our son has relapsed several times.

Michael

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Too expensive. Services, in my opinion were all-around substandard. Often desired services were already filled or simply inadequate.

Tammy

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  • Accommodations & Amenities
  • Meals & Nutrition
The woman's program is very structured it goes from 6;00am to around 10;00pm they keep you focused when in the groups and the food they offered was really good. This one offered many programs that were different then any facility I had been to and I have been to a lot.

dh

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Very supportive

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