Spectrum Health Systems, Inc. in Worcester, MA

Call (800) 464-9555 to Contact Spectrum Health Systems, Inc.

Overall Rating

(3.9 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
105 Merrick Street
Worcester MA 01602

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Rehabs.com 360 Guide

Review by Rehabs.com Contributors


Spectrum Health Systems, Inc., which has 18 locations across Massachusetts, is a private, nonprofit organization that treats adult and adolescent men and women struggling with substance abuse and mental health disorders. The facility on Merrick Street in Worcester, Mass., is one of the three Spectrum Health Systems centers in that city. It offers outpatient services, and is the largest such site in the Spectrum network.


Clients undergo a three- to four-hour comprehensive evaluation before admission, which includes a physical exam and toxicology testing. The findings are then used to develop a personalized recovery plan for each client. To be approved for same-day treatment, clients must be experiencing withdrawal symptoms and have refrained from illicit drug use for 12 hours.

The Spectrum Health Systems facility offers a range of outpatient services, including substance abuse counseling on an individual, group, and family basis. Another offering is a medication assisted treatment (MAT) program for clients struggling with opioid addiction that uses methadone, Suboxone, and Vivitrol for purposes of detoxification and/or longer term maintenance.

For individuals who need more structured outpatient care, there is a three-week intensive outpatient program (IOP), which incorporates one individual counseling and two group therapy sessions per day. It also includes weekly in-depth individual sessions and family groups.

The center's 16-week driver’s alcohol education program is mandatory for court-referred clients with a first-time DUI conviction. It includes weekly two-hour group sessions, plus required weekly attendance at a minimum of two AA meetings. The facility also offers a range of mental health services, namely clinical assessment, treatment planning, counseling, and medication management.


There currently is no information provided by the facility regarding the treatment staff at this specific location. However, four respondents to the Rehabs.com survey who rated the Worcester staff’s level of training and experience awarded it an average of four out of five stars.


This Spectrum Health System treatment center is located in a quaint building on a picturesque street. The facility is within walking distance of downtown Worcester and near Interstate 290.


The two alumni polled by Rehabs.com felt positively about this Spectrum Health System facility. Alum Karen awarded perfect five out of five stars for treatment effectiveness and meals/nutrition as well as four stars for accommodations/amenities. They wrote: “I relapsed and went back there 14 times. They NEVER gave up on me. I got clean in 1995 and became a drug Counselor in Texas.” The alum also noted that they initially chose the facility because of its medication-assisted program. “The only place that detoxed with methadone.”


Three reviews from loved ones surveyed by Rehabs.com skewed positive. All indicated they would recommend the facility by awarding this metric an average of 4.3 out of five stars. However, their ratings averaged lower than four out of five stars in other categories: counseling options and staff experience averaged 3.7 out of five stars, and family participation and holistic offerings averaged three out of five stars.

One anonymous loved one praised the staff in particular: “Knowledgeable staff and trained clinicians who are ready for any type of situation they are approached with.”


An anonymous former staffer offered a moderately positive review of this Spectrum Health Systems facility in Worcester, rating treatment effectiveness three out of five stars and both accommodations/amenities and meals/nutrition four stars. This employee suggested: “Longer stay of care and follow up would reduce chance of relapse.”


According to its website, Spectrum Health Systems accepts Medicaid and a number of private health insurances. For those who opt to self-pay, there is a sliding scale based on income.

Published on January 2018

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Knowledgable staff and trained clinicians who are ready for any type of situation they are approached with. A lot of people in group therapy may limit its effectiveness. This facility deals specifically with the treatment of substance abuse but a variety of mental health issues that accompany it too.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Helpful caring staff. The check in process was slow. The counselors were nice.

  • Treatment Effectiveness
Detox was a strength. After program was a weakness.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
That was my first time in rehab. I relapsed and went back there 14 times. They NEVER gave up on me. I got clean in 1995 and became a drug Counselor in Texas.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Encounter group was a strength. Process group was a downfall.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Strengths: centrally located. Weaknesses: should follow clients. client relapsed. Longer stay of care and follow up would reduce chance of relapse.


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