About Stephen Center
Reviewed by Our Contributors
ABOUT STEPHEN CENTER
Since its founding in 1983, Stephen Center has been serving homeless and low-income people from its headquarters in Omaha, Neb. The organization offers a range of services, including an emergency shelter, permanent supportive housing, transitional-living facilities, and residential and outpatient programs for low-income and homeless individuals struggling with substance abuse and co-occurring disorders.
For addiction and co-occurring disorder treatment, Stephen Center provides both short- and long-term residential care and structured living, a well as an intensive outpatient program (IOP) and standard outpatient (OP) programs. Within the state, Stephen Center is one of 18 substance abuse treatment facilities that offers short-term residential care (under 30 days) and one of 27 that offers long-term residential care. The center is also one of 51 programs in the state to treat clients with co-occurring disorders.
TREATMENT & ASSESSMENT
At Stephen Center, the addiction treatment program is called "HERO," short for Health, Empowerment, Responsibility, and Opportunity. This offering is based on the Integrated Dual Diagnosis Treatment of recovery and uses evidence-based practices. In general, the program includes individual and group therapy, counseling, motivational approaches, and supportive 12-step principles and meetings. Medication management is also utilized, when appropriate, and families are encouraged to participate in the treatment process.
Upon admission, clients enter the Transition Into Programming (TIP) phase, where they remain for 24 to 48 hours and receive a primary counselor and program buddy. They then proceed to Phase I of their individual treatment plan, which typically lasts from 30 to 45 days and involves staying at a dedicated facility. Clients engage in writing their life story, completing a drug chart, and entering into the treatment community.
During Phase II, they may attend external 12-step meetings with sponsors and church services. Along with other requirements, clients are expected to secure a job within the first four weeks or a volunteer position. Until then or if they are not working a minimum of 30 hours per week, they attend daytime programming. Otherwise, they participate in the evening IOP for 12-14 weeks. There is also is a dedicated Juvenile HERO IOP for youth ages 13 to 19.
Upon release from primary treatment, clients enter Phase III for outpatient treatment and relapse prevention. They typically reside in a structured living environment and continue to maintain an active treatment regimen, which includes meeting with their primary counselor and attending one OP group per week. This part of the program lasts a minimum of 45 days.
Within Nebraska, Stephen Center’s HERO Program is state-licensed and among 41.6 percent of facilities accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). Treatment is conducted by a multidisciplinary team, which includes licensed mental health professionals, licensed addiction drug alcohol counselors, case managers, and a spirituality therapist.
ACCOMMODATIONS & AMENITIES
The John Hoich building for residential treatment can accommodate 32 men and 32 women at a time. Meals are provided to all residents in the dining room. There are washers and dryers available free of charge, as is washing detergent. Apartments for structured living house up to four clients. Units include a small kitchenette, full bathroom, and two bedrooms with two twin beds and wardrobes with drawers. Bedding is provided and clients are expected to clean their apartments daily.
WHAT ALUMNI SAY
At the time of this writing, the one former client polled by Rehabs.com about Stephen Center submitted favorable feedback. The alum gave perfect five-star ratings for affordability, facility cleanliness and upkeep, family participation, staff experience and training, and treatment of co-occurring disorders, as well as four stars for connectivity/visitor policy, counseling options, discharge policies, likelihood to recommend, and worth the cost. In all, the reviewer praised the “dedication of staff and using the principles of alcoholics anonymous."
On secondary sites, Stephen Center’s HERO program received mostly positive coverage to date: four out of five stars based on 109 reviews on Google; and four stars based on four reviews on the organization’s unofficial Facebook page.   Reviewers routinely used the words “good” and “great” to praise the staff and the program. In a representative five-star review, Shane wrote on Google: “Super staff, super service, super nice, altogether super fitting of their name of hero program.”
WHAT STAFF SAY
On secondary site Indeed, Stephen Center as a whole received extremely complimentary coverage to date: 4.8 out of five stars based on four reviews.  Employees praised their colleagues and management, as well as the rewarding work and opportunity to interact with clients. In a representative review, one employee wrote: “Mostly supportive team of coworkers to help manage stress. This is a job where you will see some intense stuff that is hard to handle. The pay is terrible, but you'll be supporting an important mission.”
At the time of this writing, Phase I program costs for the Stephen Center HERO program are: $375 per month for housing and $400 per month for treatment. Residential clients should arrive with a minimum of $775 to cover the first month of housing and treatment. In Phase II, costs are $775 for the first month, which drops to $725 for the second and $675 for the third month. Rent and treatment costs for Phase III Transitional Living are $375 for housing and $225 for treatment for a total of $600.
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Anonymousdedication of staff and using the principles of alcoholics annoymous. cooking staff is weak and sometimes unprepared for the inflex of attendees. outpatient and half-way, three-quarter way participation is a mandatory and well worth it if i wanted to stay sober.
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