Staff is friendly and knowledgeable. I felt that it was as positive as I could have hoped for. Communication between staff is improving and is likely difficult. This issue has been addressed. As an addict, I felt it was important to refrain expecting too much as that was a behavior I had during active addiction. Expecting that everyone is human and tries their best to help will ensure that the true potential o this program will shine through. It was a life changing experience and I would recommend this facility to anyone who needed treatment.