The Crossroads Program in Kansas City, MO

Overall Rating

(3.7 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
13860 Wyandotte St
Kansas City MO 64145

The Crossroads Program Philosophy

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Review by Contributors


Serving teens and young adults between the ages of 13 and 25, The Crossroads Program is one of the state's just 51 (19.8 percent) facilities with adolescent programming for individuals dealing with substance abuse. Originally opened as a nonprofit in 1982, The Crossroads Program is based in St. Louis, Mo. with two other locations in Columbia and Kansas City. Intensive outpatient (IOP) treatment is the facility’s main program with additional a la carte services for those in need of less intensive care. Aftercare services are available, but detox is not.


The Crossroads Program offers free consultations and assessments to help individuals determine what course of treatment is best. Plans are individualized and include individual, group, and family counseling. Treatment is grounded in the 12-Steps principles with additional support groups specifically for teens, young adults, and parents with a loved one in recovery. The program also facilitates crisis intervention, relapse prevention, coping skills classes, and aftercare.

The facility provides counseling and educational services for a wide range of topics related to substance abuse and recovery. These topics include age-specific abuse, parenting, and special topics by speakers.

The IOP program typically lasts between six and fourteen weeks, after which the client undergoes eight weeks of aftercare at no additional cost. Family involvement and regular social events help teach youth how to build positive relationships and have fun without using mind-altering chemicals.

Either as step-down treatment or just a less intensive form of rehab, individual counseling is also available. The program also hosts in-school support groups and interventions, as well as motivational speakers.


Treatment at the Crossroads program is administered by a team of professional substance abuse counselors, some of which are in recovery themselves. Staff members have extensive experience with recovery programs as well as working with different age groups. All counselors have extensive training and certification in their respective areas.


A single alum has provided with feedback at the time of this writing. The anonymous respondent gave five out of five stars for treatment effectiveness, but wrote that the “Facility made me feel inadequate.”

On its Facebook page, which the facility can manage, The Crossroads Program earned 4.8 out of five stars from 51 reviews at the time of this writing. [1] Former clients repeatedly offered praise for the treatment programming, with J.P. writing, "Excellent recovery program! Wonderful support, direction, empathy and compassion for everyone involved!" J.V. added, "Life transforming work done by literal saints in conjunction with people who truly want a life of Love."

Ratings were similarly high on Google, where five former clients provided an average rating of 4.2 out of five stars.[2] "This place is amazing helped me and many other people get sober," J.L. remarked.


The single loved one polled by to date also gave a flattering review. This individual awarded four out of five stars or higher for most categories surveyed, including the staff's level of training and experience and the effectiveness of treatment, but gave an average three-star rating for family participation, connectivity/visitor policy, and affordability. Despite suggesting that a hospital affiliation would make the center more credible and well-rounded, this loved one also felt that “This facility was very apt and sufficient for dealing with what they said they would. Staff was great and facility was above par.”

Feedback from loved ones on Facebook was extremely positive to date, with one parent writing, "This is a wonderful program for teens and young adults who want to lead a sober life... The support offer for the “kids” and parents is incredible. This is a family problem and a family program," in a representative review.[1]

On, the facility received an average of four out of five stars from 11 reviewers.[3] The reviews were mostly positive, though some reviewers criticized its limited family interaction. In a representative review, an anonymous loved one wrote, “Kids are separated from their families, and there is limited interaction - no family therapy, no trained psychologists on staff to deal with the root causes of your child's problems.” However, in a representative positive review, J.G. wrote, "We have been involved in this program for 20 months now. Our whole family has benefitted from this program. We have seen our son find love for himself and all those around him including, his family."


The facility does not list specific details about costs for treatment, though prices vary depending on which programs are utilized.

[2] GoogleReviews

Published on December 2018

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
They are resourceful. Facility made me feel inadequate.


  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
It is within a very good neighborhood for people to reasonable go to. Not out off in the suburbs somewhere. I don't think that it is associated with any hospitals. That would increase its credentials. Plus, it doesn't advertise very well. This facility was very apt and sufficient for dealing with what they said they would. Staff was great and facility was above par.

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