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ABOUT THE HAVEN
Located in a quiet residential neighborhood near the University of Utah in eastern Salt Lake City, The Haven is a nonprofit that offers medium-term residential treatment for adult men and women who are struggling with substance use disorder and dual diagnosis, as well as step-down sober-living homes.
Medical detox is not available on-site, and clients must not require intensive medical attention when they arrive for admission.
TREATMENT & ASSESSMENT
The program is built on the 12-Steps and the therapeutic community model, meaning that most treatment is carried out in a group setting. Within the first 45 days of treatment, all clients receive a physical and psychological evaluation through the University of Utah’s Alcohol and Drug Unit.
There’s a 60-day minimum stay, and residents typically stay for 85 to 90 days. Every week, clients participate in at least 25 hours of programmed activities. These programmed hours include an individualized mix of cognitive behavioral therapy (CBT), assertiveness training, group and family therapy, psychoeducational groups, and relapse prevention therapy.
The Haven has an active alumni association, to help clients stay sober after treatment, and organizes an annual trip to Lake Powell, Utah, for current and former clients. The center also operates three sober-living homes for graduating clients who have nowhere else to go. These centers offer long-term treatment up to and including a year.
Staff includes three certified social workers. The single individual polled by Rehabs.com to date on the staff’s level of training and experience gave it four out of five stars, and the three individuals polled to date on the staff’s level of training and experience all gave it perfect five-star ratings.
ACCOMMODATIONS & AMENITIES
The residential treatment center offers 18 beds, and usually accommodates an even mix of men and women. The three sober-living homes offer 100 beds altogether.
WHAT ALUMNI SAY
Of the five alumni reviews submitted to Rehabs.com to date, four were positive and one negative. More than one reviewer praised the staff: “The staff there actually care about the individuals who attend there,” Kegan wrote in a representative review. Otherwise, there was little overlap between reviewers’ comments, though taken together they painted a picture of a tough program that works to get to the root of a client’s problems. C.C. described the program as “Hard, core, structured, tough. Effective,” and C.D. added: “I have been to other treatment centers and they didn't ever really get deep- this place hit the root of the problem.”
The single negative reviewer, J.L., complained of “ONE SIZE FITS ALL treatment,” and wrote: “Research other places first; this place is cheap so you get exactly what you pay for: poor therapy, poor attention, & poor facilities.”
At the time of this writing, The Haven had a 4.8-star average rating based on 82 reviews on Facebook, where the center manages its own page. “The haven gave me a foundation in which I was able to build my life of sobriety. I graduated the program a completely different person than when I went in,” Lindsay wrote in a representative review. However, a few isolated reviews suggested that alumni had been disappointed by their treatment after discharge — for instance, Lena wrote: “Though I did not complete the program they gave me the tools they gave me were the help of my four months of sobriety. But when I went for a visit I was belittled on my sobriety by most the staff. They truly hurt me today.”
WHAT FRIENDS & FAMILY SAY
Of the two reviews submitted to Rehabs.com to date, one was positive and the other was negative. One anonymous reviewer wrote simply: “Clean, well-maintained. This helped my dad a lot;” however, an unhappy parent told Rehabs.com: “After nine weeks of treatment, we found out our son had not been drug tested once… The treatment is run in a unprofessional and very lenient manner that provides little accountability for patients.”
“The way they rehabilitate these young people is incredible! I couldn't imagine a better rehab anywhere,” an anonymous reviewer wrote in a five-star review on CiteHealth.
According to its website, The Haven accepts insurance from providers including Aetna, Blue Cross Blue Shield, Cigna, and MultiPlan.
Sober-living beds are partially funded through public and private donations and grants, enabling The Haven to base fees on the homeless clientele’s needs, rather than their ability to pay.
Published on January 2018
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