The Haven in Salt Lake City, UT

Overall Rating

(3.6 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
974 E. South Temple
Salt Lake City UT 84102

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Review by Rehabs.com Contributors

ABOUT THE HAVEN

Located in a quiet residential neighborhood near the University of Utah in eastern Salt Lake City, The Haven is a nonprofit that offers medium-term residential treatment for adult men and women who are struggling with substance use disorder and dual diagnosis, as well as step-down sober-living homes.

Medical detox is not available on-site, and clients must not require intensive medical attention when they arrive for admission.

TREATMENT & ASSESSMENT

The program is built on the 12-Steps and the therapeutic community model, meaning that most treatment is carried out in a group setting. Within the first 45 days of treatment, all clients receive a physical and psychological evaluation through the University of Utah’s Alcohol and Drug Unit.

There’s a 60-day minimum stay, and residents typically stay for 85 to 90 days. Every week, clients participate in at least 25 hours of programmed activities. These programmed hours include an individualized mix of cognitive behavioral therapy (CBT), assertiveness training, group and family therapy, psychoeducational groups, and relapse prevention therapy.

The Haven has an active alumni association, to help clients stay sober after treatment, and organizes an annual trip to Lake Powell, Utah, for current and former clients. The center also operates three sober-living homes for graduating clients who have nowhere else to go. These centers offer long-term treatment up to and including a year.

STAFF CREDENTIALS

Staff includes three certified social workers. The single individual polled by Rehabs.com to date on the staff’s level of training and experience gave it four out of five stars, and the three individuals polled to date on the staff’s level of training and experience all gave it perfect five-star ratings.

ACCOMMODATIONS & AMENITIES

The residential treatment center offers 18 beds, and usually accommodates an even mix of men and women. The three sober-living homes offer 100 beds altogether.

WHAT ALUMNI SAY

Of the five alumni reviews submitted to Rehabs.com to date, four were positive and one negative. More than one reviewer praised the staff: “The staff there actually care about the individuals who attend there,” Kegan wrote in a representative review. Otherwise, there was little overlap between reviewers’ comments, though taken together they painted a picture of a tough program that works to get to the root of a client’s problems. C.C. described the program as “Hard, core, structured, tough. Effective,” and C.D. added: “I have been to other treatment centers and they didn't ever really get deep- this place hit the root of the problem.”

The single negative reviewer, J.L., complained of “ONE SIZE FITS ALL treatment,” and wrote: “Research other places first; this place is cheap so you get exactly what you pay for: poor therapy, poor attention, & poor facilities.”

At the time of this writing, The Haven had a 4.8-star average rating based on 82 reviews on Facebook, where the center manages its own page.[1] “The haven gave me a foundation in which I was able to build my life of sobriety. I graduated the program a completely different person than when I went in,” Lindsay wrote in a representative review. However, a few isolated reviews suggested that alumni had been disappointed by their treatment after discharge — for instance, Lena wrote: “Though I did not complete the program they gave me the tools they gave me were the help of my four months of sobriety. But when I went for a visit I was belittled on my sobriety by most the staff. They truly hurt me today.”

WHAT FRIENDS & FAMILY SAY

Of the two reviews submitted to Rehabs.com to date, one was positive and the other was negative. One anonymous reviewer wrote simply: “Clean, well-maintained. This helped my dad a lot;” however, an unhappy parent told Rehabs.com: “After nine weeks of treatment, we found out our son had not been drug tested once… The treatment is run in a unprofessional and very lenient manner that provides little accountability for patients.”

“The way they rehabilitate these young people is incredible! I couldn't imagine a better rehab anywhere,” an anonymous reviewer wrote in a five-star review on CiteHealth.[2]

FINANCING

According to its website, The Haven accepts insurance from providers including Aetna, Blue Cross Blue Shield, Cigna, and MultiPlan.

Sober-living beds are partially funded through public and private donations and grants, enabling The Haven to base fees on the homeless clientele’s needs, rather than their ability to pay.

[1] https://www.facebook.com/pg/thehavenslc/reviews/
[2] http://citehealth.com/rehab-centers/utah/cities/salt-lake-city/helping-hand-association#reviews

Published on January 2018

User Reviews

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The facility and/or staff are the ones who are supposed to lead by example, however what can you expect when the therapists don't have pride in themselves. They dress poorly, their office is very disorganized, and the place is a dump. The entire place is very ghetto! Seems they don't take any pride in their facility. They state they are not about making a person feel guilty; yet they do use manipulation in their strategies by trying to make us feel guilty if we decide not stay a full 90 day program. They tend to generalize and have the attitude that ONE SIZE FITS ALL treatment and don't take into consideration that what works for some doesn't work for everyone. Additionally their ALUMNI POWERED system as they call is just another way of having the patients take the "salaried" staff responsibilities - so they can save in hiring new employees. Research other places first; this place is cheap so you get exactly what you pay for: poor therapy, poor attention, & poor facilities.

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I walked into the haven on April 29 2014 strung out, hopeless, and scared. This was the first time i have ever gotten sober before and it was terrifying. I did not know how to live sober, i was used to living in chaos and that was how my life was pure chaos. Going to the haven was the scariest most beneficial thing to ever happen to me. It was the first place that i was actually able to look at the underlining reasons why i decided to use drugs and alcohol in the first place. The way they run the program is amazing it is difficult at times but it will change your life if you let it. The haven did not only give me my life back, but it also gave me a family. If you would of told me i would be where i am at today 2 years ago i would tell you that you were full of it. The haven and the staff there actually care about the individuals who attend there. It is a place i hold sacred to my heart because of all of the good they have done not only for me but for all of my friends. It is a wonderful program and i highly recommend it to anyone trying to get help. Sense i have graduated the haven i have not only got sober and learned how to live life sober, but i have started college and have a wonderful job. This place introduced me to alcoholics anonymous which i never thought i would ever go to. But in the end it has saved my life more than once and i will for ever be grateful for the haven

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Clean, well-maintained. This helped my dad a lot.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
After nine weeks of treatment, we found out our son had not been drug tested once. By failing to adequately test patients, the program does not provide a safe environment for recovery. The management hides behind "patient confidentiality" and is not interested in hearing concerns from the people paying for the treatment. The treatment is run in a unprofessional and very lenient manner that provides little accountability for patients. My observation is that "the inmates are running the asylum" and in my opinion that is not a good environment for recovery.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Really helped me out.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Hard, core, structured, tough. Effective. Excellent staff.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
The Haven truly identifies the behaviors that led to addiction as well as the behaviors that developed during all those years out using- pointed them out, and then empowered everyone to change or leave. Pretty simple. Great structure to group therapy. I have been to other treatment centers and they didn't ever really get deep- this place hit the root of the problem. They also have transitional housing as an augment to in patient rehab that I also strongly feel contributed to the overall success of my treatment.

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