The Recovery Village in Umatilla, FL

Overall Rating

(3.3 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
633 Umatilla Blvd.
Umatilla FL 32784

The Recovery Village Philosophy

The Recovery Village believes that all individuals with the desire to seek treatment should be provided with the highest quality care at a reasonable rate. A highly credentialed, multi-disciplinary treatment team delivers exceptional client care in the areas of substance abuse, mental health and eating disorders. The team employs clinical treatment best practices as well as a holistic approach to ensure our clients receiver well-rounded and effective care. The Recovery Village focuses on both singular and dual diagnosis (substance dependence with eating disorders) to eliminate the need for patients to move from one facility to another to treat separate diagnosis. The Recovery Village provides a highly professional atmosphere with positive reinforcement to help clients achieve – and maintain – sobriety.

Areas of Specialization

  • Family Program
    Family members are encouraged to assume an active role in loved ones’ recovery processes for a more effective and supportive treatment program. Family members collaborate to help loved ones achieve their treatment goals and needs to optimal recovery results.

  • Eating Disorder Treatment
    Clients suffering from medical conditions associated with eating disorders such as dehydration, malnutrition, and laxative/ diuretic dependence receive world-class medical care during the stabilization phase of treatment. Subsequent program offerings include treatments such as nutrition therapy, psychological assessments, individual therapy, process group counseling, and more.

Facility Highlights

Our Staff

We believe that we want our clients to have the opportunity to be treated by credentialed, qualified, skilled staff with many years of experience in the field of substance abuse, mental health, and eating disorders.

Multidisciplinary Team Approach

The Recovery Village team begins with comprehensive assessments, supports evidence-based interventions and comprehensive discharge planning with the goals of lasting recovery, one step at a time. Our multidisciplinary team approach is key to our foundations.

Location

Affordable luxury and serenity in a location where true recovery is possible. Minutes to Orlando, Florida and set at the entrance to Ocala National Forest.

Meet the Staff

Allison Kreiger Walsh, JD

VP of Business Development and Branding

Photo of Allison Kreiger Walsh, JD

Allison graduated cum laude from the University of Florida in 2006 with a degree in Public Relations and a concentration in Event Management. In 2008, she received a professional broadcasting certification from the Connecticut School of Broadcasting. In 2012, Allison graduated cum laude from Florida A&M University’s College of Law and accepted a position with a nationally recognized hospital system based in Central Florida. Now, as the Vice President of Business Development and Branding at The Recovery Village, Allison is continuing to make good on the promise she made years ago. Allison oversees the center’s marketing and business development program, lending her expertise to develop, coordinate and implement initiatives designed to expand The Recovery Village’s healing reach.

Dr. Heather Luing

Medical Director

Photo of Dr. Heather Luing

After graduating from medical school at the University of Florida, Dr. Luing completed a residency in psychiatry followed by a fellowship in forensic psychiatry. She is dual boarded in each specialty. Her career began in community mental health where she quickly moved into executive leadership, serving as medical director and later as chief medical officer of a large, two-county community health center. Dr. Luing enjoys the combination of direct patient care together with the ability to provide leadership and direction from a medical perspective. Her past position provided experience in addiction medicine as she supervised a busy detox unit as well as both adult and adolescent residential substance abuse treatment facilities. Eating disorders became of particular interest during her participation in the Weight/Disordered Eating rotations while at the University of Florida. Nationally, she is sought after as a speaker on topics of mental health and pharmacology.

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Review by Rehabs.com Contributors

ABOUT THE RECOVERY VILLAGE

Located in the small Central Florida town of Umatilla, The Recovery Village offers residential treatment for men and women struggling with substance abuse and eating disorders. Medical detoxification services and treatment for co-occurring mental health disorders are both offered on-site. Clients from across the country undergo rehabilitation at The Recovery Village’s main facility in Umatilla as well as in additional Florida, California, and Washington locations.

TREATMENT & ASSESSMENT

According to the facility's website, intake begins with a thorough bio-psychosocial assessment. Detox is typically followed by up to 45 days of residential or day treatment, continued outpatient treatment, transitional living as needed, and individualized aftercare. Some clients may receive medication assisted therapy.

Progress toward a goal of holistic health comes through a program that combines evidence-based treatment modalities with experiential therapies. Programming includes education, individual, and group sessions, which may include, cognitive behavioral therapy, dialectical behavior therapy, motivational interviewing, 12-step meetings, meditation, equine therapy, nutritional counseling, gender-specific treatment, and fitness therapies.

Therapy focuses on an array of topics relevant to recovery such as grief, assertiveness, trauma, relationships, and smoking cessation. Family participation is encouraged and phone sessions can be arranged for those unable to visit the facility.

STAFF CREDENTIALS

The center's website indicates the treatment team includes medical professionals and licensed addiction counselors. Among the team’s credentials are board certification in forensic and general psychiatry and master’s level social work degrees. Most leaders have more than two decades of experience working in behavioral health services and many employees are in recovery.

ACCOMMODATIONS & AMENITIES

The Recovery Village's website notes staff members assist clients in arranging for travel to the facility. The Umatilla facility is located close to Orlando, Daytona Beach, and the Villages, just outside the Ocala National Forest.

Small ponds, trees, meditation spaces, courtyard meeting spots, a pool, and a basketball hoop support clients’ recovery through outdoor activities. Indoors, clients share rooms and gather in comfortably furnished lounges. A gym, martial arts classes, massage services, and chef-prepared meals are provided.

According to its website, the program is able to accommodate most needs of clients with disabilities.

WHAT ALUMNI SAY

The more than 30 individuals who published reviews on Rehabs.com at the time of this writing provided very mixed feedback. “The food is good but restricted [...] Some staff is amazing. some not so much [...] The place isn’t dirty, but it’s not luxury by any means,” an alum wrote in an exceptionally balanced review.

Reviewers frequently praised the staff’s accessibility and empathy. "The staff is top notch, psychotherapy is amazing and the facility is first rate. Well done all around with a few communications hiccups," an alum wrote in a representative review."

Repeated complaints targeted inadequate dual diagnosis treatment, deceiving sales representatives, high prices, and disorganization. "This is the WORST place ever," an alum wrote in a representative review. "The guy who sold me on the phone and promised dreams and was given a nightmare."

Four of the five alumni surveyed by Rehabs.com rated the program worth its cost and would recommend it. They gave high ratings to metrics measuring accommodations, staff experience, and holistic therapy opportunities. The facility’s policy regulating connection with the outside world during rehab received the lowest rating, an average of three out of five stars.

WHAT FRIENDS & FAMILY SAY

The five loved ones questioned by Rehabs.com at the time of this writing provided mediocre to positive feedback.

Factors receiving mediocre ratings included connectivity, family participation, counseling options, and nutrition. Metrics measuring the staff, however, tended to average higher ratings. Reviewers particularly described staff members as caring and helpful.

Two parents, reviewing the Orlando facility, criticized the facility for its failure to provide what prior communications had promised.

WHAT STAFF SAY

The two employees surveyed by Rehabs.com at the time of this writing provided negative feedback, and indicated they would not recommend the treatment center to friends and family.

They both expressed concern about a chaotic work and service environment. "Under the current administration I could not ensure that they would be receiving the care they need," an employee wrote when asked why they wouldn't recommend The Recovery Village.

FINANCING

According to the facility's website, the Recovery Village accepts most private insurance plans. The facility’s website emphasizes both affordability and luxury.

Published on November 2017

User Reviews

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Highly understaffed, high calorie food, smoking facility. Most rooms have no clock or t.v., younger clients care more about hooking up. A lot of personal belongings go missing. Non locking doors on rooms. Therapy is great. Staffers are not respectful of older clients.Mostly it is financially and night staff wise deficient. Try a better place. 92,000.00 for 30 days is ridiculous and not worth the care.

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They have sales representatives that get the clients. They make promises they don't keep. They lie to you. They overcharge you. This place is a ripoff, there are other much more qualified caring facilities available.I was told my son would meet with a therapist 3 times a week before entering. Once he got there I found out it was going to be only two. The therapists would not return phone calls/emails. They have a salesperson lure you in with inaccurate information. It's very sad when you're at such a devastated point and the lies and false promises given by this facility. I don't know how they are still in business.

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Some employees are great. Some just seem to be bothered by the clients. First walking into this facility I looked around the admission area. Dirty, dusty, papers and trash on floor. First impression. What in hell did I get myself into? After being admitted was shown to my room. Which was shared with two other woman. Stayed for five days.The food at every meal was a one star! So please if you think you are going to get healthy nutitious meals, you're not. Don't be persuaded by Kasey with the 1-800 number. She is full of lots and lots of dishonesty. You have to stash food in between meals, because none is offered except for chips and granola bars. Healthy? There are so many other better options for detox available. So please do your homework and keep checking differant places. This is a two star at best. Really nothing more to add than the earlier statements

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The Recovery Village - Umatilla is one of the best treatment centers I've been to, and I've been to rehab multiple times over the years - thankfully this was my last. The equine therapy staff and facility was so amazing, as was the staff and counseling I received there. Obviously you still have to want help to succeed and stay sober, but TRV is somewhere I would recommend over and over again! Thanks for changing my life.... I will never be the same!

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This is the WORST place ever. The guy who sold me on the phone and promised dreams and was given a nightmare. He sent me all this stuff about how great the place was and then that was not the case there.

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Counselors were great, only saw a Doctor when I was admitted and one time a couple of weeks into the program. The people who take care of you on a daily basis are mostly rude and tend to ignore you when requesting things like toilet paper or garbage bags etc. etc. The rooms are OK, not luxurious by any stretch of the imagination. Pool is not heated. Food is so bad I wouldn't feed it to my dog.

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70 Days later and doing just fine ! The staff is top notch, psychotherapy is amazing and the facility is first rate. Well done all around with a few communications hiccups.

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This place helped change my life. I'm forever grateful to the staff and counselors. I'm truly amazed at how well run this facility is from top to bottom. If you're ready to put in the work then they'll be happy to provide the tools necessary to deal with life's everyday challenges, help you set up a sound structure that will give you the best chance at sobriety, and give you the skills needed to take advantage of the opportunities sobriety will grant you. If you just want a vacation and people to feel sorry for you then look elsewhere. The time I spent at TRV was some of the most rewarding and painstaking work I've ever done. It wasn't easy and there were times I wanted to give up and thought very ill of their methods. I might not have gotten what I wanted initially in a treatment facility, but in the end it was apparent I got what I needed.

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The Orlando Recovery Center is a step above a jail...Detox patients have to live on the 1st floor. They can never leave their rooms except to go to group or outside for a supervised smoke break. Patients can't even go for a simple walk around the facility unless the are accompanied by a BHT. The BHTS all want to quit because they can't stand the administration. No snacks allowed in the rooms. Sodas are rashioned out once a week from 8pm to 8:30pm, like it's a third world country. When or IF your family visits the BHTs have to literally stand over you during the visit. I mean literally stand so close to you that you can barely breathe. Then they do breathalyzer and UA as if they weren't just watching your every move. You can only use the telephone on certain days. You can even go to church unless you are on PHP level. You move to PHP when your insurance runs out or refuses to pay for residential anymore. You can even use the gym while on residential level. No nail Polish on any level. Just complete bs. I don't recommend the Orlando facility to my worst enemy. There are way better programs out there.

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This was my fourth rehab experience. I cannot say enough positive things about this facility. The counseling was exceptional. Unlike other rehabs, the psychologist...The Dr. was interested and readily available at a moments notice. I would highly recommend this facility!

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Nursing and monitoring assistance 24 a day. No holistic therapies. Staff is very nice and helpful.

DO NOT GO!!!!! My son went to the Orlando facility, what a joke. They lied about what they offer. There is no massage therapy, no acupuncture, counselors that are recovering addicts. The place doesn't have a picture on the wall or color to the place. The food is absolutely terrible. I wasted air fare to get him down there and then they wouldn't give him a ride to the airport when he was leaving. He knew no one. This place is a total joke. Stay Away!!!!

STAY AWAY , PLEASE !!! BEWARE you are in for a rude awaking !! And Not in a good awakening either !! Good luck to all who has gotten this far 😘

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The food is good but restricted, always order the meal alternatives, salads. Some staff is amazing. Some not so much, including admin. The place isn't dirty but it's not luxury by any means.

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I went to the recovery village, I was not impressed. The food was awful and cheep, a few times the food want even cooked thorough. The techs were rude wasn't paid enough and didn't want to be there. The nurses and doctors there dont communicate clearly about the needs of the individuals who stay there! The place is filthy,with bugs. Not organized what so ever. I do not recommend this place at all, I had to leave and receive treatment elsewhere.

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Excellent understanding and treatment of addiction. Great medical care, many treatment options offered. I was quite pleased with this facility overall. I was provided everything I needed for my recovery - daily AA/NA meetings, groups, nutrition, great staff, medical, accommodations, outside activities, etc. their website is very accurate.

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it was very affection in treating people with addiction of any kind

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they been great in helping a family member and we would definitely consider them if in need of rehab in the near future.

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the overall exp is good

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I would strongly recommend against sending a family member or friend to this facility. The staff are not caring and disrespectful, surprising given the sensitive nature of helping people with addiction issues. They do not have the patient at the center of their care and their service and level of responsiveness was beyond negligent. From their director, to the doctor, the team at Recovery Village was consistently non-responsive and non-caring during the process of admitting one of my family members…From saying they could arrange transportation and then not to losing my family member's belongings to taking hours to do an intake because their computer system was down, etc. it was a constant stream of mistakes. Their treatment of my family member was so serious and poor that I am filing a complaint with the Florida Department of Health. Please save your family and loved ones much time and heartache and stay away. There are many other wonderful facilities and treatment options…Recovery Village is not one of them.

Stay as far away from these facilities as possible! They say they accept insurance but they don't . We were all set to transfer our teenage son to the Orlando location . The facility called us daily for 2 weeks telling us we were all set with insurance. When the time came for us to transfer him suddenly things changed. Th ey told us we would have to be private pay because our insurance wouldn't cover his treatment. But, oddly enough, they never even contacted either of our insurance companies and they never requested his medical records for a mandated review prior to any decision making regarding admission and insurance coverage. When we requested to speak to someone in charge no one would return our calls. The staff goes out of their way pretending to care about the the potential residents but the reality is this facility is all about the almighty dollar. Recovery Village is not a treatment facility it's a big business that takes advantage of our most fragile population .... Those with mental health and substance abuse problems . Go elsewhere....anywhere but Recovery Village.

I went in blind. I was lied to about what I was getting myself into. I've been on methadone maintenance for 11yrs straight without stopping and on xanax for 9yrs straight without missing a day. Everything was prescribed. This place had me see a total of 6 doctors bcuz only 2 were full time and the rest changed weekly. I was in detox alone for a month and I was worse going to residential than when I came in. You cannot undo a decade of maintained medication in a week or two. It was ridiculous. My blood pressure and heart rate never went normal and I slept maybe 30mins to an hour every 4-5 days. Telling this to so called doctors without any changes in meds. Honestly the medical director told me that they weren't for me but bcuz they think that they are equipped for everything they made it impossible to get home. I begged to get to the ER and I finally was taken by ambulance. I left after 49 days AMA so insurance doesn't pay but it's worth it.

This place was horrible!! I have been to treatment a few times now and this place was by far the worst. They take all of your hygiene belongings and give you some [poor] jail house type tooth brush and shampoo. They also take your cigarettes from you and have designated smoke breaks which is dumb in my opinion. When you are coming off drugs and alcohol it's nice to be able to smoke a cigarette when you feel like you need one. ... The food was terrible and always cold. The groups were a joke and the rooms were over crowded. They made me stay in detox for two weeks because of how crowded it was. ... Very unorganized facility and I would never recommend this place to anyone that needs help because you wont get it here.

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I completed treatment here in May 2015. I can honestly say that this facility and staff have helped me turn my life around. I believe that this facility is very comfortable, all the staff were genuinely concerned about my recovery, medical assistance was top-notch, and even the food was agreeable. Many amenities were available on-site, and the outings were pleasurable and geared toward recovery. The atmosphere here was structured but comfortable, and made what could have been a bad experience into a positive, rewarding one. I would definitely recommend The Recovery Village!

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The admission folks must work on commission because they were calling me several times at day to find out when I was coming. Even though they knew my medical problems before I came they were totally at a loss to handle them and released me, leaving me at the hospital without any way home. Staff was non responsive and unprofessional. Their claims to treat dual diagnosis is totally bogus. Mostly drug and alcohol detox.

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This facility is about helping people heal, giving them direction and getting back to living. The employees from top to bottom were all very caring and helpful. They create an environment where one can heal. However, this will sound silly but, the food wasn't great. But this wasn't really a big deal as I wasn't here for a culinary experience.

I was totally treated improperly. ... They didn't hesitate to charge me though, even with the added expense of a hospital stay. I would never reccomend this place, even to someone I did not like!

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Not for mental illness but this is a good place for addicts and alcoholics. Communication throughout the staff is awful. There is favoritism and I think they are very disrespectful. I got worse instead of better.

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Very happy with Recovery Village. They helped pay for transportation and offered great therapy for our son.

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Recovery Village helped me learn how to stay sober. My life is back on track, and I am happy. Strengths were the location and counseling services. However, there was a lack of Psychotherapy.

One of the most unprofessional, disorganized facilities I have ever experienced. No communication ... lazy, uncaring staff.... Save your $$ and go somewhere else unless you're looking for a spring break atmosphere. If you're serious about recovery this is NOT the place to be.

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Terrible place, staff is nice but not organized, ... sinks clogged, load up rooms with extra people on cots on the floor, which is fire hazard, blocks exit door, staff helps self to meds, ... all cheap junk, meals always cold, for $25k, its NOT worth it, save your $ and time, find other place, Do not go here!

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TRV does not train staff to handle emergencies that become physical putting staff and clients at constant risk. They prefer to call Umatilla Police for this and Umatilla prefers to arrest rather than counsel. A good idea at first that has become a cash grab for Goldman Sacs and Advanced Recovery System. BTW no such thing as a completely pain free detox.

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The clinical and medical teams are highly knowledgeable and truly care about the work they do and the patients that they care for....an investment brought in new Directors who have some credentials as former therapists but...no leadership skills...Before this facility was on the verge of being a successful program...once the money came in and the new administration was put in place all progress was reversed. The staff that remains constantly struggles with an unhealthy environment and terrible leadership while trying their best to serve their patients.

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Although the website promises you Heaven on Earth and does not deliver, you must keep in mind this is a rehab. They know what they are doing and do their best to help you through recovery. The staff is understanding and everything is well-structured. Except for a few minor complaints, the majority of my time spent there was enjoyed. You go in feeling like death and leave with new friends and the weight of the world relieved from your shoulders.

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Good staff

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I am a former nurse...the clients run the roost...and the inexperienced staff cannot control. The founders sold out to the first high bidder and a new company ARS owns it now..Detox somewhere else, don't use and go to meetings and you will save yourself the 30 grand.

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I had been to treatment twice before and it was nothing like this.I actually met with the clinical team as promised!The food was good,The facility was clean and staff was cool.I had a great experience.I just picked up my first 90 day key tag .Sure beats what I was doing in October.

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This place truly saved my life. It was so great to be around others who understood what I was going through... and the fact that I had one on one therapy multiple times per week was really helpful. I didn't realize I had so many underlying issues that were a big cause to my addiction. I needed that one on one time to really be able to honestly open up and discover myself. I feel blessed every day that I was able to go to this facility. I am now inspired to help other people thanks to the compassionate staff members at this place. Highly recommended to anyone who is serious about recovery.

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