The Recovery Village at Palmer Lake Philosophy
The Recovery Village at Palmer Lake provides substance abuse disorder treatment programs for men and women in gender-specific facilities. Services include medical detoxification, residential treatment, outpatient care, specialized co-occurring disorders treatment, individual and group therapy, anti-addiction medications, behavioral modification therapy, fitness, nutrition, yoga and aftercare programs.
Areas of Specialization
At Recovery Village, clients receive in-depth psychiatric and medical assessments to evaluate any co-occurring psychiatric disorders that may accompany addiction. Co-occurring psychiatric conditions that commonly accompany addiction include anxiety, depression, and post-traumatic stress disorder. Clients receive individualized dual-diagnosis care as needed.
Serene Treatment Environment
The Recovery Village at Palmer Lake is nestled in a picturesque natural setting for optimal privacy and holistic wellness. Located just fifteen minutes from Colorado Springs, the facility boasts exquisite natural beauty and private serenity for a rejuvenating recovery experience.
Meet the Staff
Carolyn Ross, MD
Colorado Director for Eating Disorders
Dr. Ross completed her undergraduate degree in Modern Foreign Languages at Purdue University and then was a full-time mother of her two older sons before returning to school to complete her Pre-Med requirements. She then went to the University of Michigan Medical School. Dr. Ross’s practice experience after medical school helped fuel her interest in understanding what makes people heal as she saw that most of her patients’ medical problems were related to lifestyle habits and the stresses of modern living. In searching for a better way to address these issues, Dr. Ross began to explore complementary and alternative therapies and the use of herbs and supplements for her patients. She then completed a residency in Preventive Medicine at Loma Linda University and set up practice in San Diego, California, where she eventually opened three women’s centers where she practiced primary care and office gynecology. Her women’s centers integrated the best of western medicine with complementary and alternative therapies such as yoga, acupuncture, chiropractic, and nutrition counseling. She developed and ran a weight management program for weight loss therapy that offered a holistic approach to treating obesity. During that time, she also served as the medical director of The Rader Institute’s inpatient eating disorder program.
Heather Phillips, MA, M.Ed., LPC, CAC III
From a young age, Ms. Phillips always knew that she wanted to help people. Her passion to help others derives from her personal struggles in adolescence that she learned to overcome. “After I understood what recovery was, I realized it was my life’s goal to help those suffering from the disease of addiction and mental illness.” Ms. Phillips earned a Master of Arts in Mental Health Counseling from Whitworth University in Spokane, WA. She also holds a Master of Education in Administrative Leadership from Whitworth University and a Bachelor of Arts in Psychology from Gonzaga University. She is currently a Licensed Professional Counselor and a Certified Addiction Counselor (Level III) in the State of Colorado. Ms. Phillips has experience providing care in a broad array of treatment settings including residential psychiatric care, inpatient and outpatient substance abuse treatment, and providing treatment in institutional settings. She endorses an integrated view of treatment; one which honors the unique and individualized needs of each person and treating them with the utmost dignity and respect. In addition to her passion for working in the treatment profession, she is also an advocate for animal rescue organizations, anti-human trafficking campaigns, and considers herself an ally in the LGBTIQ community. Ms. Phillips is an adjunct instructor at a local university and enjoys sharing her passion for the helping profession as an educator and community speaker. Since living in Colorado, she has fallen in love with the beautiful terrain and most weekends you will find her hiking the many trails of the Rocky Mountains.
Rehabs.com 360 Guide
ABOUT THE RECOVERY VILLAGE AT PALMER LAKE
The Recovery Village at Palmer Lake (TRVPL) is an upscale rehab center located in a remote, rural setting in the foothills 50 miles south of Denver. The facility offers medically monitored detox, residential treatment, a partial hospitalization program (PHP), outpatient care, an intensive outpatient program (IOP), and aftercare services for adult men and women who are struggling with substance abuse and co-occurring disorders.
TREATMENT & ASSESSMENT
Treatment at The Recovery Village at Palmer Lake begins with an initial assessment over the phone to pre-qualify clients. Those that are a good fit for the program begin a comprehensive psychiatric and medical assessment so that the treatment team can develop an individualized treatment plan. Clients are directed to the level of care that is most appropriate. Clients with serious substance abuse issues may begin their treatment in the detox program.
The medical detox program includes round-the-clock support, medication management in a restful environment, and healing therapies such as massage and hydrotherapy. Space in the detox unit is limited and is reserved for clients with immediate detox needs. Once detox is completed, most clients transfer to the residential program.
The residential program is intended as a short-term measure only, for those in acute need of intensive treatment. The program includes 24-hour supervision. Clients participate in daily group therapy, individual therapy, and medication management services. Physical rehabilitation is also supported in the process with recreational sessions such as yoga and equine therapy, designed to help clients find healthy sober living activities.
Clients that need a less restrictive approach to treatment have several options. The center offers a partial hospitalization program (PHP), as well as an intensive outpatient (IOP) and a more flexible outpatient program. All of these use the same methods as the residential program, but with fewer restrictions. Family participation is encouraged throughout the process including through family programming. There are family weekends planned throughout the year.
Clients that complete the treatment process have access to the aftercare program which offers easy access to a counselor, support groups, and medication management services. There are also specialty programs that targeted at addressing PTSD, trauma, and marijuana addiction.
The staff at The Recovery Village at Palmer Lake includes psychiatrists, medical doctors, nurses, master’s level therapists, addiction counselors, dietitians, and addiction recovery mentors. All four individuals polled by Rehabs.com to date gave the center five out of five stars for its staff’s level of training and experience.
ACCOMMODATIONS & AMENITIES
The Recovery Village at Palmer Lake is a 58-bed facility with semi-private rooms in gender-separate houses. The rooms are decorated with lush furniture and hotel-quality bedding. Amenities include outdoor walking trails, a well-equipped gym, and lounges for reading or relaxing. In Rehabs.com reviews, the center’s accommodations received a 4.71 out of five star average rating (based on seven reviews) while their cleanliness received a 4.75 out of five star average (based on four reviews).
WHAT ALUMNI SAY
Of the nine alumni reviews submitted to Rehabs.com to date, five were positive, two mixed, and two negative.
Reviewers repeatedly praised the center’s location and amenities, often using the word “serene.” The reviewers also appreciated the center’s staff: “Very dedicated, well trained staff that are willing to go the extra mile,” J.S. wrote. Alum Morris went so far as to credit the facility with saving his life, and J.S. added: “Great mixture of medical, clinical and holistic modalities.”
A few otherwise positive reviews included stray bits of criticism, citing, for example, difficulty getting into the facility, overcrowding, undertraining in some staff, and bad food. Alum D.J.M. wrote: “This was the worst experiene of my life” — though Djm did not elaborate on this critique.
On its official Facebook page, which the facility can manage, The Recovery Village Palmer Lake earned 4.2 out of five stars from 25 reviews.  Nineteen of the reviews were five out of five stars. Many alumni praised the quality of the food and the compassionate staff. In a representative review, alum Kevin wrote: “For me, I checked into a rehab center. Care and Compassion was there thoughout my stay. They fed me too much food which was much better then I would have gotten at home. The chores were given us to expose us to responsibility.”
On Google, the facility earned 4.3 out of five stars from 15 reviews.  While one alum pointed out issues with insurance billing, the others compliment the staff, including alum Meagan who wrote: “Welcoming and knowledgeable staff. They help make the recovery process easier.”  Alumni on Yelp agreed about the quality of the staff: “Staff was awesome,” alum Travis wrote. However, several prospective clients on Yelp were less than impressed with the insurance billing and admissions process.
WHAT FRIENDS & FAMILY SAY
To date, three loved ones provided feedback about the facility. Two were positive and one negative.
Both positive reviews awarded the center four out of five stars or higher for its treatment effectiveness, family program, food, treatment for co-occurring disorders, and counseling options.
However, the negative reviewer criticized the co-ed program and wrote: “Don\'t take your loved one there...They are co-ed wich means sometimes is one guy on a field trip and nine women.”
The Recovery Village at Palmer Lake accepts most private insurance policies. The four individuals polled by Rehabs.com to date on the center’s affordability gave it an average rating of 3.75 out of five stars.
Published on October 2017
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