The Recovery Village at Palmer Lake in Palmer Lake, CO

Call (866) 943-7689 to Contact The Recovery Village at Palmer Lake

Overall Rating

(4.2 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
443 S. Highway 105
Palmer Lake CO 80133

The Recovery Village at Palmer Lake Philosophy

The Recovery Village at Palmer Lake provides substance abuse disorder treatment programs for men and women in gender-specific facilities. Services include medical detoxification, residential treatment, outpatient care, specialized co-occurring disorders treatment, individual and group therapy, anti-addiction medications, behavioral modification therapy, fitness, nutrition, yoga and aftercare programs.

Areas of Specialization

  • Luxury Residential Treatment
    Residents enjoy luxurious resort-style amenities in a home-like setting for holistic relaxation and optimal comfort. Clients enjoy private and semi-private rooms as desired.

  • Aftercare Services
    Upon discharge, clients receive long-lasting support through Recovery Village’s extensive aftercare program. Program offerings include community support meetings, transitional housing opportunities, and more.

Facility Highlights

Set against a beautiful backdrop of mountains and lakes, TRVPL offers true serenity

Our luxurious accommodations & amenities nurture our patients physically, spiritually and emotionally

TRVPL is a premier treatment facility for adults who struggle with addiction & co-occurring mental health disorders

Meet the Staff

Carolyn Ross, MD

Colorado Director for Eating Disorders

Photo of Carolyn Ross, MD

Dr. Ross completed her undergraduate degree in Modern Foreign Languages at Purdue University and then was a full-time mother of her two older sons before returning to school to complete her Pre-Med requirements. She then went to the University of Michigan Medical School. Dr. Ross’s practice experience after medical school helped fuel her interest in understanding what makes people heal as she saw that most of her patients’ medical problems were related to lifestyle habits and the stresses of modern living. In searching for a better way to address these issues, Dr. Ross began to explore complementary and alternative therapies and the use of herbs and supplements for her patients. She then completed a residency in Preventive Medicine at Loma Linda University and set up practice in San Diego, California, where she eventually opened three women’s centers where she practiced primary care and office gynecology. Her women’s centers integrated the best of western medicine with complementary and alternative therapies such as yoga, acupuncture, chiropractic, and nutrition counseling. She developed and ran a weight management program for weight loss therapy that offered a holistic approach to treating obesity. During that time, she also served as the medical director of The Rader Institute’s inpatient eating disorder program.

Heather Phillips, MA, M.Ed., LPC, CAC III

Clinical Director

Photo of Heather Phillips, MA, M.Ed., LPC, CAC III

From a young age, Ms. Phillips always knew that she wanted to help people. Her passion to help others derives from her personal struggles in adolescence that she learned to overcome. “After I understood what recovery was, I realized it was my life’s goal to help those suffering from the disease of addiction and mental illness.” Ms. Phillips earned a Master of Arts in Mental Health Counseling from Whitworth University in Spokane, WA. She also holds a Master of Education in Administrative Leadership from Whitworth University and a Bachelor of Arts in Psychology from Gonzaga University. She is currently a Licensed Professional Counselor and a Certified Addiction Counselor (Level III) in the State of Colorado. Ms. Phillips has experience providing care in a broad array of treatment settings including residential psychiatric care, inpatient and outpatient substance abuse treatment, and providing treatment in institutional settings. She endorses an integrated view of treatment; one which honors the unique and individualized needs of each person and treating them with the utmost dignity and respect. In addition to her passion for working in the treatment profession, she is also an advocate for animal rescue organizations, anti-human trafficking campaigns, and considers herself an ally in the LGBTIQ community. Ms. Phillips is an adjunct instructor at a local university and enjoys sharing her passion for the helping profession as an educator and community speaker. Since living in Colorado, she has fallen in love with the beautiful terrain and most weekends you will find her hiking the many trails of the Rocky Mountains.

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT THE RECOVERY VILLAGE AT PALMER LAKE

The Recovery Village at Palmer Lake is a residential rehab located in a remote, rural setting about 50 miles south of Denver, Colo. The facility offers residential and outpatient treatment to adults struggling with substance use disorder or co-occurring disorders. It's also one of only 16 non-hospital substance abuse treatment facilities in Colorado (just 4.2 percent) to provide medically monitored detox.

TREATMENT & ASSESSMENT

Treatment begins with an initial assessment over the phone, followed by a comprehensive in-person psychiatric and medical assessment, allowing the treatment team to develop an individualized treatment plan

The residential program is intended as a short-term measure, designed for those in acute need of intensive treatment. During this time, clients receive 24-our supervision while participating in group and individual therapy. They may also receive medication management services, as well as engage in recreational activities such as yoga and equine therapy.

Clients who need a less-restrictive approach to treatment have several outpatient options. The center offers a partial hospitalization program (PHP), available in just 5.2 percent of Colorado treatment facilities, and an intensive outpatient (IOP), offered by 44.4 percent of all facilities. There's also a very flexible standard outpatient program.

Clients who complete the treatment process have access to the aftercare program, which offers easy access to a counselor, support groups, and medication management services.

STAFF CREDENTIALS

The staff at the Recovery Village at Palmer Lake includes psychiatrists, medical doctors, nurses, master’s-level therapists, addiction counselors, dietitians, and addiction recovery mentors. To date, the five individuals polled on the matter by Rehabs.com praised the aptitude of staff.

Staff Experience and Training: 5/5

ACCOMMODATIONS & AMENITIES

The Recovery Village at Palmer Lake is a 58-bed facility with semi-private rooms in gender-separate houses. Amenities include outdoor walking trails, a well-equipped gym, and lounges for reading or relaxing. The five individuals polled on the matter appreciated the well-maintained facilities.

Facility Cleanliness and Upkeep: 4.6/5

WHAT ALUMNI SAY

Of the 13 former clients surveyed by Rehabs.com to date, 10 left highly positive feedback, two left negative feedback, and one offered a mixed review. Alumni who reported positive experiences raved about nearly every aspect of the facility, including its scenic environment, its wide range of amenities, and its solid therapy options. The two alumni polled extensively awarded perfect five-star ratings for the facility's counseling options, level of family participation, and ability to treat co-occurring disorders.

"Beautiful environment which is healing, comfortable and safe," J.S. wrote in a representative review. "Very dedicated, well trained staff that are willing to go the extra mile. Great mixture of medical, clinical and holistic modalities." The few clients who reported negative experiences complained about disorganized administrative practices, high cost, and poor food options and a lack of snacks.

Recovery Village at Palmer Lake fared well on secondary sites, earning average ratings of four out of five-stars based on 35 Google reviews[1] and four out of five-star review based on the opinions of 31 individuals on Facebook, which the facility may manage[2]. "My choice to do treatment at recovery village was the best thing I could’ve ever done in my life!" Caleb wrote in a representative review on Google. "The facility was awesome and the staff were really great as well."

WHAT FRIENDS & FAMILY SAY

The majority of loved ones polled by Rehabs.com to date (four out of five) gave the Recovery Village at Palmer Lake positive feedback. They described it as a caring and peaceful treatment facility with well-trained staff, ample amenities, and effective therapy.

In a representative review, an anonymous loved on wrote: "I would rate this 9 of 10. A friend completed 3 years ago and is still free to this day." Awarding the facility five stars for the level of family participation, discharge planning, and visitor policies, another loved one added: "Private accommodations are comfortable, restful with separate facilities for men and women."

That said, the one unhappy reviewer took issue with the facility's co-ed status, as well as its smoking allowance. They also noted: "They promise more family support than they deliver."

FINANCING

According to the facility's website, the Recovery Village at Palmer Lake accepts most private insurance policies. The five individuals polled on the matter by Rehabs.com gave moderately positive opinions concerning the facility's cost.

Affordability: 3.8/5

[1] GoogleReviews
[2] https://www.facebook.com/pg/trvpalmerlake/reviews/

Published on December 2018

User Reviews

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  • Treatment Effectiveness
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Mold, sub human food, sub human treatments. I came with a klonopin, ambian addiction. I was immediately told to cold turkey. The entire medical community knows this is inappropriate for these drugs - everyone, that is, except this facility. I left after 2 weeks to recover at home. I went through psychotic episodes for 4 months. This place should be closed. And, I bet that you’ll remove this from your glowing reviews!

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I had a good experience here. I was an alcoholic for 30 years and became sober thanks to The Village. 2019

Badly managed,I got food poisoning in my first week and that was enough.The nursing staff seem misersble.Room checks all the time that they dont tell you when you sign up.Drugs always being smuggled on to the premises as staff dont check much.Seems more about profit than anything else.

It was a great place for me, Thanks to all of you who helped me at a very difficult time.

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I have over a year and a half now sober thanks for the kind, knowledgeable people at Colorado Palmer Lake Recovery Village.

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Had a loved one treated here. Was worried for her during the detox part, her detox therapist took excellent care of her. Checked her vitals every couple of hours and kept her comfortable and safe. She sent me an e-mail explaining visitation and phone calls, reached out to me on the phone, and gave me the contact info for the people taking care of her after detox. My loved one even extended her stay. Highly recommend. Best of luck. Faith and peace.

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They have the absolute best therapists there!

  • Treatment Effectiveness
My friend said that they were great at helping them to understand this disease. I cannot speak for this person as I have only been told about their experience.

Staff and clients were great. Got a tremendous amount out of the program; you get out what you put into it. I'm substance free now (5months)in large part to what I learned there. Only negative for me was 3 to a room. I know they opened a new "wing" in July so that issue should be resolved. Highly recommend Recovery Village.

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A very good choice to begin the road to Recovery. Beautiful setting, professional, and healing vibes. Better than my other 2 experiences by far. Highly recommend!

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It's pretty much a country club. The beds are extraordinarily comfortable, bathrooms are clean, rooms are quiet, and the BHTs do everything they can within the rules/their power to accommodate your requests. The days are pretty routine...up at 6:30, coffee, shower, breakfast at 8, groups from 9 to 4:30 with a 45 minute lunch and plenty of smoke breaks. The scenery is breath taking. Some of the therapists are incredible - luck of the draw. A large majority of the staff is in recovery. Probably one of the nicest rehabs in the United States. Don't get me wrong, the rules can be restrictive and arbitrary, but it's for everyone's safety. No privacy, but that's to be expected, you get use to it. Coming from someone who has worked in several fine dining restaurants, the food is exceptional. One piece of advice - fill up during meal times because there is no free access to snacks. Even if you're not hungry, eat, you'll be hungry later if you don't.

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I usually don't post reviews, but it's clear that there are some reviews posted directly from the company so I wanted to add my perspective to balance it out and warn people of what to really expect. Simply put: expect incompetence 1. When you call to get information or admitted you're routed to Florida. Even though I asked to speak to someone at the Colorado facility, I couldn't. Everything is handled through Florida and it should've tipped me off that something wasn't right. Trust your instincts. 2. This place could NOT get the billing correct for my insurance despite 5 separate attempts. I had to intervene and act as the middle man between the insurance and the facility. Seems they were trying to bill the wrong insurance - one we didn't even have and was nowhere in my file. When they finally did get the right insurance, they didn't get the proper authorizations and cost me an additional $6000. Conveniently the billing office never answered the phone or returned calls. My spouse and I both tried working the issue and it added stress and worry to my stay. I shouldn't be dealing with billing while I should be focusing on my recovery in rehab. 3. The facility is co-ed and there was more drama between the women and men than there was a focus on recovery. Who wanted to sleep with each other, who was sleeping with each other, who never wanted to sleep with each other again. Ridiculous. The women had so much drama between each other that the men had to deal with it to - co-ed is fine sometimes, but it should be more segregated. 4. The food was ridiculous and you could only eat at certain times. They won't let diabetics control their own blood sugar with insulin or medication. Even more stress added to the stay when it shouldn't even be a concern. One guy's blood sugar was completely out of control and he had to sneak food into his room because he was worried about his blood sugar getting too low in the middle of the night. Healthy snacks should be available when necessary. 5. The counselors changed every week. My first and second counselor quit during my 30 day stay, so I had 3 separate counselors and made absolutely no progress with any of the 3 I had. There was very little family counseling because they insisted on doing it Monday through Friday 9-3 or some other really restrictive hours. My spouse couldn't make it during that time because they have a job they can't just leave with 2 days notice. They won't do family counseling on weekends or evenings so if your family needs to work like mine did, you won't get any family treatments. 6. IOP was a joke and there was zero aftercare. I kept in touch with a lot of people from the facility and we've all relapsed. Can't blame that on anything but ourselves, but I feel my time at Palmer Lake was a really expensive waste of money. AA is free and has better support than Palmer Lake.

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Don't take your loved one there...They are co-ed wich means sometimes is one guy on a field trip and nine women... Nutrition is excellent. Too many smoking breaks Allowed other centers e.g. Cedar instead offer nicotine treatment alternatively...They promise more family support than they deliver. Ultimately their image is defended even at a cost of ignoring patient genuine concerns. It is run in some respects more like a social club than recovery center.

This was the worst experiene of my life. Do not let anyone you care about go here.

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Wonderful staff and therapy...Couldn't ask for a more qualified and caring rehabilitation facility

One woman is the best therapist there is. The other staff is under trained. The grounds are beautiful but since it was winter I wasn't able to get out much. It is way to close of quarters for the amount of people they cram in there. They have a sewer problem and the whole lower floor smelled really bad. They have cut their food budget to next to nothing. The food is terrible. The servers are great but seemed a little embarrassed by what they had to serve. The staff is so worried about someone smoking an extra cigarette that they don't pay attention to people that are behaving badly in the hallways. If it wasn't for the best therapist there I would have left long before I did.

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Top of the line, state of the art, "bend over backward", quality treatment! I spent 55 days at Recovery Village June 19, to September 20, 2015. Just 2 weeks after facility opened. I am 64 & alcoholic. I have been to more than half dozen rehabs. Rec.Village is buy far the best! I owe so much to Rec Village! Including my current ABSTAINENCE. And not EXcluding, very likely my very life.

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a really compassionate treatment team in a serene mountain setting but hard to get in, it was a really great place to regain my sense of wellbeing and they taught me the meaning of sober living

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Strengths: beautiful serene environment. Weaknesses: cost, sometimes the counselors shoot a lot of BS, if you know what I mean I am slowly putting my life back together, and these people helped me do it. God Bless!

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Strengths: Staff, at home feeling, quiet, peaceful, healthy foods and daily options. Weaknesses: Cost. I would rate this 9 of 10. A friend completed 3 years ago and is still free to this day.

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Strengths: Private accommodations are comfortable, restful with separate facilities for men and women. There is a fitness center gym, walking trails and yoga classes. There is a breath taking views of Rocky mountains which is very helpful for fast recovery for mental and physical health. Everything is absolutely perfect! They works closely with physicians, psychiatrists, and therapists to facilitate the admissions process for patients in need of intensive recovery services.

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Beautiful environment which is healing, comfortable and safe. Very dedicated, well trained staff that are willing to go the extra mile. Great mixture of medical, clinical and holistic modalities. Best treatment available in Colorado, most qualified program we've found. Very happy with what we've seen thus far. Would definitely recommend to friends and family seeking addiction/mental health help.

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