Thomas Memorial Hospital - Behavioral Health Connection in South Charleston, WV

Call (304) 766-3553 to Contact Thomas Memorial Hospital - Behavioral Health Connection

Overall Rating

(3.6 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
4605 MacCorkle Avenue, SW
South Charleston WV 25309

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Review by Rehabs.com Contributors

ABOUT THOMAS MEMORIAL HOSPITAL - BEHAVIORAL HEALTH CONNECTION

Located in South Charleston, W. Va., Thomas Memorial Hospital’s Behavioral Health Connection treats adults and older adults with mental health and substance abuse issues. Detox is not offered here.

TREATMENT & ASSESSMENT

The Behavioral Health Center delivers psychiatric and substance abuse care programs at inpatient, outpatient, and partial hospitalization (PHP) levels. The hospital also accepts referrals 24 hours a day.

STAFF CREDENTIALS

There is currently no information provided by the facility regarding its treatment staff.

ACCOMMODATIONS & AMENITIES

There is currently no information provided by the facility regarding its living arrangements and related offerings.

WHAT ALUMNI SAY

At the time of this writing there has been one alum polled by Rehabs.com. The alum gave the facility’s treatment staff strong marks. The anonymous client gave the facility five out of five stars for treatment effectiveness, four stars for accommodations & amenities, and three stars for meals & nutrition. The alum agreed that the facility staff were experienced and well-trained; that there were many counseling options to choose from depending on the client’s preference; and strongly agreed that the facility was adequately equipped and staffed to treat co-occurring mental health problems in addition to substance use disorders. The alum felt that strengths of the facility were their frequent safety checks, compassion, and the timely administration of medication. The alum also added that the facility’s medical staff were very helpful and considerate. “Doctors knew titration meds, not cold turkey. Nurses willing 2 help u with anything. No resident docs bugging u all day.”

On the facility’s Facebook page, which it can manage, there is an overall rating of 3.5 out of five stars based on four total reviews.1 Alumni reviews were positive. Alum H.T., who gave four stars, was happy with the facility and staff. She wrote “Everything was very clean, and the staff I interacted with were friendly and helpful.” S.T., a fellow alum, supported that viewpoint. She gave four stars and wrote “Efficient outpatient staff. Very nice modern facility.”

WHAT FRIENDS & FAMILY SAY

At the time of this writing there have been three friends or family members polled by Rehabs.com. Reviews from loved ones were mixed. One anonymous loved one gave the facility three out of five stars for treatment effectiveness, three stars for accommodations & amenities, and three stars for meals & nutrition. The loved one did not think very highly of the facility’s staff. The loved one disagreed that the facility staff were experienced and well-trained; that there were many counseling options to choose from depending on the client’s preference; and that the facility strictly followed a 12-step model. The loved one felt that the facility had major weaknesses. “No genuine empathy, just doing a J O B. Nutrition not offered, given. When your money, Insurance is up, u r OUT. No follow up plan, no local resources. Poor concept of total recovery.”

Another anonymous friend or family member gave the facility four out of five stars for treatment effectiveness, five stars for accommodations & amenities, and five stars for meals & nutrition. The loved one gave the facility strong marks across all metrics, agreeing that the treatment and services offered at the facility were worth the cost; that the admissions and discharge procedures were swift, organized, and clearly explained; and that the treatment and services offered at the facility were worth the cost. The loved one wrote that a strength of the facility was the well trained staff and also wrote that the facility was not very large. The friend or family member also added that the facility had nutritious foods and that the visiting hours were great.

FINANCING

According to its website, the hospital offers financial assistance to those who qualify.

Published on June 2017

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Frequent safety check, compassion, meds given on time. Locked doors, can't smoke, group therapy, not enough activitès. Doctors knew titration meds, not cold turkey. Nurses willing 2 help u with anything. No resident docs bugging u all day

  • Treatment Effectiveness
Good employees, clean building. The treatment was not long enough & in the end did not help my loved one. My loved one was only in for 3 days, everyone was extremely nice and helpful. He chose not to change his life, no fault to the rehab facility

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Well trained nurses and doctors. The facility itself isn't large. Nutr. foods, visiting hour were great

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
No genuine empathy, just doing a J O B. Nutrition not offered, given. When your money, Insurance is up, u r OUT. No follow up plan, no local resources. Poor concept of total recovery. Keep asking people, drs, friends, anyone about support groups, programs. I'm a medical professional, and it has taken Years, six since my last behaviour med visits to Finally be directed to the Right Place for me...and I've found out the behaviour professionals I've seen knew about this program that is tailor made for me all this time...

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