Townsend Outpatient Addiction Treatment Center, New Orleans

3620 Chestnut St., New Orleans, Louisiana, 70115

OVERALL REVIEWS

2.8

Avg. score from 3 reviews

CRITERIA

  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
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About Townsend Outpatient Addiction Treatment Center, New Orleans

Philisophy

Townsend, owned and operated by Avenues Recovery Centers, has eight addiction facilities located across South Louisiana. Townsend offers a spectrum of innovative rehabilitation services based on the needs of each patient. Patients are treated with encouragement and respect by blending high quality addiction therapy with compassionate counseling in a safe recovery environment. The core philosophy at Townsend is that addiction is a chronic brain disease that can be managed or put in “remission.” Using The Townsend Way their team strives to help both patients and loved ones heal from their addictions and enjoy an improved quality of life. Once the patient’s acute medical condition has stabilized, The Townsend Way offers a unique, effective, and long-term plan to keep his or her addiction in remission. Townsend treatment offers an intensive outpatient therapy (IOP) phase which varies in length according to the patient’s needs. After completing this IOP phase, Townsend provides former patients with continuing care via enrollment in their optional chronic disease management plan to keep their disease in remission.

Specialization

Individualized Treatment

Some facilities have an addiction treatment protocol that all patients or clients are expected to follow, while others customize or individualize treatment based on a person’s unique needs and circumstances. Factors that may affect treatment decisions include age, lifestyle, medical conditions, type of drug, religious beliefs, etc.

Family Program

Research shows that the odds of successful, sustained recovery from addiction are far higher when family members and loved ones are involved in treatment. Drug and alcohol addiction often have genetic roots, whether related to substance abuse, mental illness or both. Family dynamics also play a role and, often, family members are the first to realize a loved one has developed an addiction. Also, it’s important for family members to understand and embrace the lifestyle changes that are required to sustain recovery.

Facility Highlights
  • Medical Director is a Psychiatrist
  • Weekly Family Program
  • Chronic Disease Management

Reviewed by Our Contributors

ABOUT TOWNSEND OUTPATIENT ADDICTION TREATMENT CENTER, NEW ORLEANS

One of eight facilities in the Louisiana-based Townsend Recovery Centers network, Townsend Outpatient Addiction Treatment Center of New Orleans provides adult men and women struggling with chemical dependency and co-occurring disorders outpatient services, including an intensive outpatient program (IOP) and medical detox.

According to a 2017 SAMHSA survey, 50.7 percent of Louisiana treatment centers offer IOP, while 14 percent offer detox in an outpatient setting. In addition to other outpatient facilities located throughout southern Louisiana, Townsend also operates a residential facility in New Orleans.

TREATMENT & ASSESSMENT

According to the center’s website, clients meet with a clinician upon admission for a substance abuse assessment to create an individualized plan of care. The New Orleans location holds both day and evening sessions to accommodate various client schedules.

Townsend’s treatment approach is designed to address the neurobiological factors of addiction, namely the effect of substances or behaviors on the brain’s reward centers. The program also offers genetic testing to further investigate what may make a client more susceptible to addiction.

Throughout treatment, clients attend group counseling sessions and educational classes on substance misuse. Family participation is highly recommended, as the program holds a family night each week.

Clients recovering from opioids may receive medication-assisted therapy (such as Suboxone, which is offered by about 25 percent of Louisiana treatment facilities) to help alleviate withdrawal symptoms. Townsend treatment centers also offer access to additional outside AA/NA groups and fitness instruction. The facility also offers ongoing, specialized support for those with a chronic disease, according to the program’s website.

STAFF CREDENTIALS

The center’s website states the New Orleans staffs a team of psychiatrists, licensed professional counselors, and case managers. The center also employs phlebotomists to facilitate genetic testing.

WHAT ALUMNI SAY

The single alum surveyed by Rehabs.com to date, A.G., was quite critical. A.G. called Townsend “by far the biggest scam treatment center ever,” adding: “They teach you nothing about recovery...This is not a good place for someone trying to get sober.”

Secondary sites yield mixed ratings. On the facility's Facebook page, which it may manage, Townsend Recovery Centers has an average rating of 3.4 out of five stars from 32 reviewers.[1] Those who left commentary mostly gave negative reviews; several reviewers complained that the program was expensive and had dishonest billing practices. "They neglected to tell me the new doctor was 'out of network'. Here I am years later, paying a collection for $570," Sterling wrote in a representative review.

WHAT FRIENDS & FAMILY SAY

Of two loved ones surveyed by Rehabs.com to date, one gave mostly positive feedback, while the other offered negative opinions. The positive reviewer gave four out of five stars to most metrics evaluated, including counseling options available, the staff’s level of training and experience, and family participation. “I think it's a good 'In and out" facility,' they wrote. “I wouldn't recommend it for long term stay. I wish they were well equipped for long-term. It's a great facility for short term.”

The other loved one, C.M., wrote of their daughter's experience, "You are put on other DRUGS to control your addiction. It is my understanding this is to be short term. This was not the case. As long as you go and pay they continue to give you Suboxone which you become addicted to."

FINANCING

According to its website, Townsend of New Orleans accepts private insurance to cover the cost of treatment. Patients are responsible for co-payments and deductibles, and financing may be available for those who qualify.

CONCLUSION

As of January 28, 2019, all Townsend facilities are no longer owned and operated by American Addiction Centers (AAC). They are now a part of Avenues Recovery Centers.

[1] https://www.facebook.com/pg/townsendaddictionrecovery/reviews/?ref=page_internal

Accreditations & Licenses
  • Joint Commission
Social Media Links
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3 Reviews

2.8/5
  • Accommodations & Amenities
    3/5
  • Treatment Effectiveness
    2/5
  • Meals & Nutrition
    4/5
Note

Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.

  • Cm
    • Treatment Effectiveness
    My daughter attended outpatient treatment. You are put on other DRUGS to control your addiction. It is my understanding this is to be short term. This was not the case. As long as you go and pay they continue to give you Suboxone which you become addicted to. The withdrawals are worse. I have seen this first hand and have also heard this from several people in her group.
  • A.G.
    Townsend is by far the biggest scam treatment center ever. They teach you nothing about recovery...This is not a good place for someone trying to get sober.
  • Anonymous
    • Treatment Effectiveness
    • Accommodations
    • Meals and Nutrition
    I think it's a good "In and out" facility. I wouldn't recommend it for long term stay. I wish they were well equipped for long-term. It's a great facility for short term.