Townsend Outpatient Addiction Treatment Center, New Orleans in New Orleans, LA

Call (888) 497-4108 to Contact Townsend Outpatient Addiction Treatment Center, New Orleans

Overall Rating

(2.8 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
3620 Chestnut St.
New Orleans LA 70115

Townsend Outpatient Addiction Treatment Center, New Orleans Philosophy

Townsend, owned and operated by Avenues Recovery Centers, has eight addiction facilities located across South Louisiana. Townsend offers a spectrum of innovative rehabilitation services based on the needs of each patient. Patients are treated with encouragement and respect by blending high quality addiction therapy with compassionate counseling in a safe recovery environment. The core philosophy at Townsend is that addiction is a chronic brain disease that can be managed or put in “remission.” Using The Townsend Way their team strives to help both patients and loved ones heal from their addictions and enjoy an improved quality of life. Once the patient’s acute medical condition has stabilized, The Townsend Way offers a unique, effective, and long-term plan to keep his or her addiction in remission.

Townsend treatment offers an intensive outpatient therapy (IOP) phase which varies in length according to the patient’s needs. After completing this IOP phase, Townsend provides former patients with continuing care via enrollment in their optional chronic disease management plan to keep their disease in remission.

Areas of Specialization

  • Individualized Treatment
    Some facilities have an addiction treatment protocol that all patients or clients are expected to follow, while others customize or individualize treatment based on a person’s unique needs and circumstances. Factors that may affect treatment decisions include age, lifestyle, medical conditions, type of drug, religious beliefs, etc.

  • Family Program
    Research shows that the odds of successful, sustained recovery from addiction are far higher when family members and loved ones are involved in treatment. Drug and alcohol addiction often have genetic roots, whether related to substance abuse, mental illness or both. Family dynamics also play a role and, often, family members are the first to realize a loved one has developed an addiction. Also, it’s important for family members to understand and embrace the lifestyle changes that are required to sustain recovery.

Facility Highlights

Medical Director is a Psychiatrist

Weekly Family Program

Chronic Disease Management 360 Guide

Review by Contributors


One of eight facilities in the Louisiana-based Townsend Recovery Centers network, Townsend of New Orleans provides intensive outpatient (IOP) treatment, which is offered by 50.7 percent of Louisiana treatment centers, for adult men and women struggling with chemical dependency.

It is one of the 54 (39.7 percent) of all Louisiana treatment centers that offer gambling addiction, including sex addiction and overeating. Where necessary, outpatient-based, medical detoxification is also provided.


According to the center’s website, clients meet with a clinician upon admission for a substance abuse assessment to create an individualized plan of care. The New Orleans location holds both day and evening sessions to accommodate various client schedules.

Townsend’s treatment approach is designed to address the neurobiological factors of addiction, namely the effect of substances or behaviors on the brain’s reward centers. The program also offers genetic testing to further investigate what may make a client more susceptible to addiction.

Throughout treatment, clients attend group counseling sessions and educational classes on substance abuse. Family participation is highly recommended, as the program holds a family night each week. Clients recovering from opioids may receive medication-assisted therapy (such as Suboxone, which is offered by about 25 percent of Louisiana treatment facilities) to help alleviate withdrawal symptoms.

The facility also offers ongoing, specialized support for those with a chronic disease, according to the program’s website.


The center’s website states the New Orleans staffs a team of psychiatrists, licensed professional counselors, and case managers. The center also employs phlebotomists to facilitate genetic testing.


Tthe single alum surveyed by to date, A.G., was quite critical. A.G. called Townsend “by far the biggest scam treatment center ever,” adding: “They teach you nothing about recovery...This is not a good place for someone trying to get sober.”

Secondary sites yield positive ratings. On the facility's Facebook page, which it can manage, Townsend Recovery Centers has an average rating of 3.5 out of five from 50 reviewers. Michelle called it a "terrible scam" while Miranda wrote: "I attend here now and I love it."[1] On Google, the facility has a maximum five-star rating from five reviewers. [2]


One anonymous loved one gave positive feedback. They gave four out of five stars in indicating how strongly they’d recommend Townsend in New Orleans, as well as four stars for the counseling options available, the staff’s level of training and experience, and the family program.

“I think it's a good "In and out" facility,” they told “I wouldn't recommend it for long term stay. I wish they were well equipped for long-term. It's a great facility for short term.”


According to its website, Townsend of New Orleans accepts private insurance to cover the cost of treatment. Patients are responsible for co-payments and deductibles, and financing may be available for those who qualify.


As of January 28, 2019, all Townsend facilities are no longer owned and operated by American Addiction Centers (AAC). They are now a part of Avenues Recovery Centers.

[2] GoogleReviews

Published on February 2018

User Reviews

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  • Treatment Effectiveness
My daughter attended outpatient treatment. You are put on other DRUGS to control your addiction. It is my understanding this is to be short term. This was not the case. As long as you go and pay they continue to give you Suboxone which you become addicted to. The withdrawals are worse. I have seen this first hand and have also heard this from several people in her group.

Official Facility Response

CM, we appreciate you took the time to share your thoughts. We apologize if there was a miscommunication around the decisions made for your daughters treatment plan. Please know that all decisions are made in the best interest of the person seeking treatment. You are more than welcome to contact us directly with any questions or concerns you have regarding this. We wish both you and your daughter all the best.


Townsend is by far the biggest scam treatment center ever. They teach you nothing about recovery...This is not a good place for someone trying to get sober.


  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I think it's a good "In and out" facility. I wouldn't recommend it for long term stay. I wish they were well equipped for long-term. It's a great facility for short term.

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