About the Facility
Reviewed by Our Contributors
ABOUT UPPER VALLEY MEDICAL CENTER BEHAVIORAL HEALTH CARE SERVICES
Located in a rural area of Troy, Ohio, Upper Valley Medical Center (UVMC) Behavioral Health Care Services provides short-term inpatient treatment for children, adolescents, and adults. The Joint Commission-accredited facility is also host to various prevention and education services. Detoxification is not available on-site.
TREATMENT & ASSESSMENT
Adults ages 18 and up in need of intensive psychiatric treatment are medically monitored by an around-the-clock nursing team. Although the unit does not go into detail about its treatment modalities, UVMC claims to offer “highly-specialized, multidisciplinary and individualized care” for adults. Children (ages five to 11) and adolescents (12 to 17) have access to similar treatment services= with an additional emphasis on healthy coping skills.
UVMC’s continuum of care provides clients with inpatient services and outpatient follow up. Though a typical inpatient stay lasts four to five days with the primary goal being crisis stabilization, clients work intently with their treatment team to determine the appropriate level of aftercare. Clients may also receive referrals towards community-based resources, private physicians, or UVMC’s outpatient services.
UVMC’s treatment team is led by board-certified psychiatrists and consists of registered nurses, social workers, counselors, and recreational specialists. The four individuals polled by Rehabs.com to date felt the staff was well-trained and experienced.
Staff's Level of Experience and Training: 4.25/5
ACCOMMODATIONS & AMENITIES
According to its website, the facility is set in a “peaceful, easy-to-access, rural setting” where patients have access to spacious common areas and an outdoor courtyard. There’s also an on-site chapel and chaplains who offer spiritual/pastoral guidance. The four individuals polled by Rehabs.com appreciated the quality of accommodations.
Facility's Cleanliness and Upkeep: 4.5/5
WHAT ALUMNI SAY
The two former clients polled by Rehabs.com to date left positive feedback. Together, they gave the facility four- and five-star ratings for the exercise and leisure opportunities, the level of cleanliness, and the amount of staff support. “Upper Valley is the perfect place to go for mental health problems. they gave me the tools i needed and the time to recover,” one alum wrote.
On Google reviews, 24 individuals gave UVMC a slightly below-average rating of 2.3 out of five stars. Although several reviewers focused primarily on experiences particular to the ER, recurring praise was given for the facility’s staff members: “attentive,” “patient,” and “friendly” were just a few of over a dozen positive qualities cited. Others, in contrast, used terms like “extremely rude” in reference to the ER staff.
WHAT FRIENDS & FAMILY SAY
Though they both noted “expensive” treatment, the two anonymous loved ones polled by Rehabs.com to date gave high three-, four-, and five-star ratings for more than a dozen metrics evaluated, including the level of family participation, its dicharge planning, and counseling options. “Very good place for those that are able and open to going there,” one loved one wrote in a representative statement.
The facility works with private insurance providers as well as Medicaid and Medicare. It also offers financial assistance and payment plans for those in need of additional assistance.
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AnonymousUpper Valley is the perfect place to go for mental health problems. they gave me the tools i needed and the time to recover.
JRMWithout AA it would fail
Anonymousgood for a variety of mental health and addiction issues, close to home expensive, not all insurances cover the cost of care. Very good place for those that are able and open to going there.
AnonymousHelps a lot of people with a lot of different issues expensive if not covered by insurance. Helped some.
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