Valley Hope - O'Neill in O'Neill, NE

Overall Rating

(3.8 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
1421 North 10th Street
O'Neill NE 68763

Valley Hope - O'Neill Philosophy

Founded in 1977, the O'Neill Valley Hope facility offers residential treatment for men and women ages 16 and up. The facility takes a 12-step approach to recovery, and combines AA’s principles with psycho-educational and small-group counseling to give each client a solid foundation for long-lasting sobriety. Family support and education is also provided, as is a plan for continued care long after treatment is complete.

Areas of Specialization

  • Family Program
    Research shows that the odds of successful, sustained recovery from addiction are far higher when family members and loved ones are involved in treatment. Drug and alcohol addiction often have genetic roots, whether related to substance abuse, mental illness or both. Family dynamics also play a role and, often, family members are the first to realize a loved one has developed an addiction. Also, it’s important for family members to understand and embrace the lifestyle changes that are required to sustain recovery.

  • Aftercare Support
    Addiction recovery does not end with discharge after completing a rehab program. Facilities that offer aftercare planning and/or support work with patients to ensure sustainable recovery by helping to plan and make arrangements for transitional or sober living, help with housing, vocational counseling, etc.

Facility Highlights

Psycho-educational Lectures

12-Step Lectures

Spiritual Counseling

Meet the Staff

Deb Ludemann

Community Services Clinician

Photo of Deb Ludemann

Deb Ludemann has been with O’Neill Valley Hope since 2002, when she entered the counselor training program. She is a licensed alcohol and drug counselor (LADC) and, after working as a counselor at O’Neill Valley Hope for 8 years, took the position of Community Services Clinician. Her job now includes some of the duties of counselor when in O’Neill, but also has her on the road networking and helping get people into treatment. When substance abuse gets in-between a person and what is important to them, Deb believes in the need for people to begin their recovery journey to get back what is important to them in their lives.

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT VALLEY HOPE — O’NEILL

Valley Hope in O’Neill, Neb., is one of the nonprofit organization's 16 substance abuse treatment facilities located in seven states. The Holt County rehab center provides detoxification services, 12-step-based residential care, family programming, medication-assisted therapy, and aftercare. Tele-therapy is also available through Valley Hope and an Omaha facility offers outpatient programming. Other Valley Hope locations include treatment centers in Arizona, Kansas, Missouri, and Oklahoma.

TREATMENT & ASSESSMENT

Clients can participate in an initial assessment online or by phone with Valley Hope. Once at the O'Neill facility, each individual receives a full physical and psychological evaluation.

Those who require assistance for withdrawal symptoms can expect to spend a few days in medically monitored detoxification. The clinical staff recommends 30 days in residential treatment, and the Valley Hope website reports that clients typically remain between 17 and 30 days.

During this time, residents can expect to spend more than 40 hours a week in a mix of group and individual therapy, family counseling, 12-step meetings and lessons, and addiction education. Programming also includes wellness activities and non-denominational pastoral counseling. Clients participating in Valley Hope's Suboxone program receive prescribed medication in combination with an intensive, full-day behavioral therapy program.

After completing residential treatment, alumni can participate in a once-a-week continuing care group at the O'Neill facility. &&Aftercare is also available remotely by way of Valley Hope Telehealth.** Through this online program, individuals can connect 24/7 with counselors and peers.

Valley Hope's intensive family support program includes online and on-site sessions and is open to individuals with or without relatives involved in Valley Hope rehabilitation.

STAFF CREDENTIALS

Valley Hope residential facilities, including O'Neill, employ physicians, psychologists, nurses, counselors, and chaplains. The organization operates an extensive counselor training program, during which trainees in an accredited degree program serve on-site.

ACCOMMODATIONS & AMENITIES

The O’Neill Valley Hope facility accommodates up to 76 residents at a time. Website photographs depict a single-story treatment and residential building surrounded by open spaces, outdoor gathering spots, and a chapel. The rural setting is about 40 miles from the South Dakota border.

Clients are permitted to bring cell phones with them to treatment, which are subject to usage regulations. Few other details regarding living arrangements and related offerings are available. However, a total of 15 individuals polled by Rehabs.com – a mix of alumni and loved ones of clients – granted highly favorable ratings of 4.5 out of five stars on average for the facility's cleanliness and upkeep, and 4.1 for meals and nutrition. Alumni also expressed satisfaction with opportunities for exercise and leisure activities, with a 3.7-star average rating.

WHAT ALUMNI SAY

To date, 10 former clients have provided feedback to Rehabs.com for Valley Hope O'Neill. Seven would recommend the rehab center to others and the nine polled rated both the effectiveness of treatment and the staff's level of training and experience 4.2 stars. Several reviewers mentioned appreciation for the fact that many counselors were in recovery themselves. One-third praised the program's aftercare support.

Family participation, a facility priority, received alumni's highest rating on average, with 4.4 stars. On the other hand, reviews tended to represent treatment as limited in focus, granting just 2.3 stars for holistic therapy offerings and a moderate 3.2 for options in counseling approaches. Alumni opinions were split between high and low regarding treatment for co-occurring substance use and other mental health disorders, as well as on whether the facility's flexible approach to regulations was positive or negative.

Four of the five former clients asked to rate the affordability of treatment awarded four or five stars, while one gave just one.

WHAT FRIENDS & FAMILY SAY

Six of the seven loved ones polled by Rehabs.com would strongly recommend Valley Hope in O'Neill. Treatment effectiveness received on average a 4.2-star rating and affordability four stars. Four polled on staff experience all agreed with alumni that this was a facility strength. Comments highlighted counselors as knowledgeable.

The center’s family programming was also well-received by loved ones, garnering an average rating of 4.33 out of five stars. One survey respondent, Kathy, who described her brother as a “changed person,” wrote: “We were encouraged to visit and attend classes to learn how to help.”

A few criticisms referenced the length of treatment. Two loved ones shared a desire for more than 30 days of programming and one pointed out the importance of a client remaining to the end for the best outcomes. While one reviewer reported concerns about a lack of personalized care, on average, six loved ones polled granted 4.3 stars for flexibility in counseling to meet client preferences.

WHAT STAFF SAY

The two staff members polled by Rehabs.com at the time of this writing shared praise for their employer. Both poll respondents provided five-star ratings for the center’s quality of care and staff's honesty and credentials. One alum addressed the open nature of the campus noted by alumni, writing: "People have an opportunity to become accountable, we allow people to make choices, we do not make them for them."

Among the facility’s strengths, staffer J.V. listed “Willingness to accept clients despite financial issues.”

FINANCING

According to the Valley Hope website, the rehab center offers a 10 percent discount to clients who self-pay for their treatment. At the time of this writing, the website also reports that treatment is covered in-network by most insurance plans. Payment plans can be arranged and a limited amount of financial aid is available for qualifying individuals.

Published on January 2018

User Reviews

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  • Treatment Effectiveness
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My brother did well. I attended outpatient with him 2 visits, But relapse is part of the alcoholism. But he's not as bad as he was. They have great outcomes. As all facilities, the relapse of the clients.

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My 32-year old son was admitted to VH in early April for his first residential treatment. A family friend drove him there, so I did not have much information on the facility, other than what is listed on their website. At the time of his admission, my son went willingly and signed release forms for me, since I was taking care of his insurance and financial papers. My son had lost everything to his addiction and no longer was making responsible decisions. His focus was on doing whatever possible to get alcohol and drinking until he passed out almost daily. Upon my son’s arrival, I called and asked to speak to someone in charge of his care and was given the name of his counselor. I spoke to her for the first time on my son’s first full day there and told her my concerns about letting him go into town, family counseling, discharge planning, and moving his upcoming arraignment date for his DUI arrest. I was told she would let me know about these things when my son was ready. I had two more communications with his counselor and both times she was rude and short with me. She seemed to take everything he said at his word and made no attempts for family counseling. I waited for her to call and follow up with me the following weeks, but she did not. Then when I started calling her, she would not return my calls. Finally, I called and spoke to the director. She was very compassionate and wrote down all my questions. She confirmed the release form was still in place and told me she would speak to the counselor and have her call me the next morning. Not only did nobody from the facility return my calls, but my son called to tell me that he pulled my release form. He had been telling me for days he had scheduled his follow-up care, but would not tell me any details. I called back to speak to the director to find out what happened and the receptionist made a rude comment about me, while I was waiting for the director to come to the phone. As I vented my anger for the lack of professionalism of the staff, the director just kept repeating over and over a script that “she could not confirm or deny if my son was even a patient there.” She did not even try to address my concerns. My son was released a few days later at the 22-day mark, due to his insurance. He had no discharge plan for treatment or housing, had received no family counseling, and had not heard a response back from the court. I get the impression that other problems occurred at the facility during the last week, because my son experienced a medical emergency there. Within hours after he arrived back in town, he was drunk and continued to drink daily. No counseling, treatment, AA meetings, or support was coordinated. I feel this facility did not follow through on their responsibilities and services to their patients and their family as listed on their website. Apparently my son did not learn anything from his treatment period either, because he continued in the same pattern upon his return to town as he had been before. The counselor did not seem to care or plan for my son’s success after he was discharged. I am very disappointed and would not recommend this facility to others.

Husband went through treatment at VH in O'Neill -- so remote that essential medical information can't find its way to insurance case managers and Valley Hope biz and administrative staff apparently find it impossible to submit requests for coverage and required regular updates on client treatment. If not for the criminally negligent (almost to the point of fraudulent practices) actions (inaction) of its biz/admin side, Valley Hope would be an OK treatment facility. Just OK. The absence of a practicing medical doctor seems professionally dubious if not outright dangerous, especially when the staff intervenes and changes the ongoing treatment programs (including medications) of their clients' physicians at will -- without consulting your doctor or any doctor. My husband made it through successfully and remains sober -- and feels he benefited from the insights, readings and workshops held daily by counselors and group leaders. At the same time, he was appalled at times by the callous treatment of numerous vulnerable clients by some staffers who led group sessions. Most of Valley Hope O'Neill's clients are from poverty-stricken rural Nebraska and their lives are already difficult and, sadly, out of control. How it helps someone like this, who is there because she's hit rock-bottom, to have an entire group of people picking her apart with criticism is head-scratching. But when VH has mostly a captive clientele (literally, from the surrounding county jails), maybe the business plan begins to look something like this: Herd 'em in, clean 'em up and hang 'em out to dry, then after signing them to a brutal years-long debt note, send 'em on their way. Not exactly a promising start to sobriety.

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Valley hope is a Great treatment centre ever was

Just wanted to say hello! I'm doing great and hope u r too. Still doing the wonderful work u do. Think of Valley often and will be forever great full for all the knowledge and help i received. Always think of you when NU has their first game. I didn't get to watch much of it cuz had homework for one guy. First discipline lesson. Anyway just wanted to say hi and hope u get this becuz this something new for me, computer stuff. I try my bosses patience at work,not a stronger point of mine! Thanks again! Tell everybody hi!

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Keeps individuals busy. Lots of information. I feel the others should stay at facility busy but sometimes they were able to go into town. My relative was there and I wish he could have stayed longer.

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Very experienced counselors, many of whom have been through treatment themselves. Pretty good family program. Great at encouraging patients to support one another and help push each other, while still working on their individual recovery. There were several people as well as myself, that found out days to a week into detox/treatment that their insurance would only be covering a few days of their time there. Any additional time outside of that would have to come out of pocket. The troubling part was that this happened almost daily to someone and the facility never warned anyone that it may be an issue when they gave their insurance information. So everyone admitted is told they will be in the facility for thirty days and it will cost 'x' amount, when in reality it could be both a short time and more money. This facility is amazing. There is no better way to describe it. Is it a brand new, four star resort? No. There are no mani-pedis, hot stone massages or an exercise room with a personal trainer. But there are amazing counselors (many who have been through recovery themselves), a great staff, and more support than anyone could ever ask for. Valley Hope plants the seeds of recovery and by the time a patient is discharged, those seeds have taken root. One of the best things about this facility is that once patients are out of detox, they are permitted to leave campus for up to two hours at a time. Since O'Neill is a small town, there are several small restaurants and shopping areas that patients can take advantage of without leaving town (which isn't allowed). One of the best things about being able to leave campus is that patients can take advantage of the nightly AA and NA meetings in town. These are great starter meetings for beginners in the program, those returning after a relapse or to alumnae back in town for one of Valley Hope's monthly renewal days. Lastly, The Valley Hope Association has several locations that really assist in transitioning from inpatient treatment to a continuing care program or outpatient treatment. This place literally saved my life and I will be forever grateful!

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Knowledgable staff. Very open programming. A good program.

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They're very good at taking your money but that's all they are about.

My son needs help now and they tell you to call back tomorrow!! Thanks but it'll probably be too late by then.

  • Treatment Effectiveness
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Some of the counselors were good. Absolutely NO fitness program, equipment or classes. Poor quality of MD who manages medications. Campus setup forces you to go outdoors a lot in the cold Nebraska winter No recognition of dual diagnosis. I would not go back there. I went to rehab for opiate dependence. Had taken Xanax for 30 years as prescribed with no abuse. They stopped the Xanax cold turkey. It took over a year for me to get my anxiety down to a manageable level. No one would listen. Cookie cutter rehab

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Wonderful staff and counselors who truly care about the success of patients.

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They helped me to lay a very solid foundation for my recovery. All of the counselors are recovering alcoholics/addicts and they were easy to relate to. The food selections were limited and not the healthiest of choices; the meals were heavy fat/calorie-laden. Valley Hope and the treatment I received there literally saved my life and gave me a rock solid foundation for my recovery.

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Excellent counselors. However, there was too much smoking. Stay for the entire time.

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My counselor was awesome in getting me to accept the fact that I would need to go to long term treatment at women's empowering lifeline. Lectures are great and I loved small group. I just celebrated 11 months sober. However, they need to medically monitor and listen better.

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Very unprofessional. I don't know why some of the people here haven't been fired...

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She was going through some very hard times; she had legal issues and an abusing relationship as well. Therefore, the 30 day program did as much as they could under the circumstances.

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Strong facility.

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Good place to get help.

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They explained my addiction, factors contributing to it, where, how to maintain a sober life, that is was totally up to me to carry forward. I am welcome back at any time to their facility and once a month they have a renewal day where alumni and their families can attend.

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Helpful staff.

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Helped my husband get clean.

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Willingness to accept clients despite financial issues. People have an opportunity to become accountable, we allow people to make choices, we do not make them for them.

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My brother came home a changed person. He is sober, happy, hopeful, active in meetings that have members from Valley Hope. The Valley Hope community have a Facebook page, social events, meetings and life long friendships. We were encouraged to visit and attend classes to learn how to help.

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The counselors 1 on 1 are very good otherwise not worth the money. Patients are given too much freedom and people are allowed to yell at each other at group meetings.

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The facility guided me where I needed attention effortlessly. The facility's resources along with my willingness for change were very helpful..

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