Wayside House, Inc. - Women's Treatment Center in St. Louis Park, MN

Call (651) 242-5540 to Contact Wayside House, Inc. - Women's Treatment Center

Overall Rating

(3.3 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
3705 Park Center Boulevard
St. Louis Park MN 55416

Wayside House, Inc. - Women's Treatment Center Philosophy

Established in 1954, Wayside House, Inc. is a well respected Minnesota non-profit 501(c)(3) organization with 60 years of experience helping women overcome addiction and mental illness. It is among the nation’s oldest treatment centers devoted exclusively to the gender-specific needs of women. We provide a full spectrum of recovery services to help women achieve long-term sobriety.

Areas of Specialization

  • Residential Treatment
    Residential treatment programs provide housing (food and meals) in addition to treatment for substance abuse. Some facilities offer only short-term residential treatment, some offer only long-term treatment and others offer both, ranging from a few days to many months, based on patient needs.

  • Dual Diagnosis/ Co-Occurring Disorders Treatment
    These two terms describe a person who is not only addicted to drugs or alcohol, but also has a mental or emotional illness, such as depression, anxiety, bipolar disorder, etc. Facilities that treat patients with dual-diagnosis or co-occurring disorders provide psychiatric treatment in addition to drug and alcohol rehabilitation services.

Facility Highlights

Parenting Groups

Adult Basic Education

Recovery Maintenance

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT WAYSIDE HOUSE, INC., WOMEN’S TREATMENT CENTER

Headquartered in the southwestern suburbs of Minneapolis, Wayside House is a nonprofit that supports women who are struggling with substance use disorder. The center was founded in 1954 to help homeless women, and though the focus has now shifted to substance use disorder, there's still a special emphasis on women also struggling with compounding factors such as poverty, unemployment, homelessness, poor physical health, single parenting, physical and sexual abuse, and co-occurring mental health disorders.

The center offers residential and outpatient treatment, including a family residential program where women can bring their children to stay with them while they get help — one of only six programs of its kind in the state of Minnesota.

TREATMENT & ASSESSMENT

On all programs, the facility’s approach to recovery combines 12-step meetings with evidence-based modalities such as dialectical behavior therapy (DBT). When appropriate, daily transportation is provided to centers offering medication-assisted treatment (MAT).

The typical length of stay in residential care is 90 days, followed by 12 weeks of outpatient aftercare. Clients spend most of their days in individual and group therapy and educational sessions. Passes to leave the facility and use of personal vehicles are allowed at some stages of treatment.

In addition to treating addiction, Wayside aims to prepare its residents for life after treatment through GED and parenting classes and support finding housing and employment, as well as guidance on navigating the legal system and Child Protection Services.

Parenting programming aims to help residents to improve relationships throughout the family, understand how their addiction creates trauma for their children, and ultimately break the generational cycle of addiction and trauma.

Outpatient care is provided from a facility in St. Paul, as either a step-down from residential treatment or entry-level care. Clients will also work with a case manager during their stay, to put together an aftercare plan, which might include ongoing, supportive counseling, or a stay in Wayside's supportive housing, which provides safe and affordable transitional accommodations.

STAFF CREDENTIALS

Wayside House's staff includes licensed drug and alcohol abuse counselors, many of whom have years of sobriety in their own substance abuse recovery, as well as licensed mental health professionals, nursing staff, and recovery coaches. Medical and psychiatric care is available via local providers. To date, the five individuals polled by Rehabs.com on the staff gave generally feedback:

Staff Experience and Training: 3.6/5

ACCOMMODATIONS & AMENITIES

Residents stay in shared bedrooms and eat together as a group. Pet dogs –– leashed and under 40 pounds –– may visit clients on-site. At the family treatment center, children may either stay on-site with their mothers or visit; children staying on-site with their mothers will have access to therapy and support. The five individuals polled on the center's performance in a variety of areas indicated that it was clean and well maintained, with mediocre extracurricular activities.

Facility Cleanliness and Upkeep: 4/5
Exercise and Leisure Offerings: 3.4/5

WHAT ALUMNI SAY

Most of the five alumni reviews submitted to Rehabs.com to date are positive, though one is very negative and a couple are mixed. The negative reviewer complained of patronizing and poor treatment from staff as well as, in their view, misguided policies such as contact blackouts and over-medication for mental-health disorders.

Among the remaining reviews, there are a few complaints from people who did not connect with their personal counselors. But most alumni reported successful treatment at Wayside, and they often praised the staff in particular. "Wayside from my experience it was very helpful,staff's are very understandable and easy to speak with," Trista wrote in a typical comment.

Wayside has mostly positive feedback on secondary sites, with average ratings of four stars based on 15 reviews on Google and five stars based on 20 reviews on Facebook, where the center can manage its own page.[1] [2] The reviewers repeatedly thanked Wayside for helping them turn their lives around. "Was the first place in my life I felt safe. I am grateful for all of the incredible help this program has given me. A truly unique and special place," Polly wrote in a typical comment on Facebook.

WHAT FRIENDS & FAMILY SAY

The four loved ones polled by Rehabs.com to date gave mixed feedback. Two of the reviewers cited difficulty communicating with staff about their loved one: "I was not contacted by my family members counselor, even though there was a release. No messages returned from any staff. No messages passed along to family from client phone," G.C. wrote in a representative comment. On the whole, loved ones gave mediocre ratings for the center's family involvement and visitor policies:

Family Participation: 3.3/5
Connectivity/Visitor Policy: 3.5/5

However, the reviewers more commonly commented on the center's highly structured, strict but fair program: "Strict with everyone/fair, staff recognize behaviors very quickly & address it. Let you earn trust and reward you with weekends & overnights passes," one anonymous reviewer wrote in a typical comment.

Likelihood to Recommend: 3.3/4

WHAT STAFF SAY

Wayside has polarized feedback on Glassdoor, with a one-star and perfect five-star rating.[3] Both reviewers agreed that the center is committed to providing quality support to an underserved community: "Amazing staff! Prevalent belief that women are valuable, can achieve wellness, and can manage their addiction problems with quality care," one anonymous reviewer wrote. However, both reviews indicated that the center is sometimes overstretched, leading to a lack of resources as well as staff burnout.

FINANCING

Wayside accepts all major insurance providers as well as self-pay, and public assistance may be available for people on low incomes. The four individuals polled by Rehabs.com on the center's affordability gave it strong ratings:

Affordability: 4/5

[1] GoogleReviews
[2] https://www.facebook.com/pg/wayside.house/reviews/?ref=page_internal
[3] https://www.glassdoor.com/Reviews/Wayside-House-Women-s-Treatment-Center-Reviews-E1356710.htm

Published on August 2018

User Reviews

Review this Center

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
There are so many things wrong with this place. I will write a summary: 1. Shutting people off from the real world. Yes, some people need to sever ties to get clean but the fact is, having people hide from their life does not aid in recovery. This program puts people in an intensive 3 month bubble and then essentially thrown out in the real world without proper tools and coping mechanisms in place because they've been isolated. Most people I know relapsed immediately. 2. Forcing people to get on food stamps to supplement their budget while the higher ups there are driving Mercedes. It's lowering and degrading. If you do not get on food stamps, you're forced to pay on top of your stay money for food. 3. People getting sober are going to have issues. Taking them to a psychiatrist and medicating them when they haven't been clean for a week is silly.. You should not have 40 women in line for "meds" every night. 4. Nasty staff. There's not much else to say on that. Most of the staff, counselors, food staff and medical staff are rude and lower the tone dramatically. 5. Treating women like children. Making them write essays when a person left the light on. I know they say it's for "discipline" and establishing rules, but ... really. Come on. Summary. The only way you will get clean is on your own and with the help of a supportive group - whether it be 12 step, friends or family. This program will not get you clean. The people that do stay clean after this program already made the conscientious choice to stay clean, and the Wayside House has very little to do with that.

I have been sober for a year now. I give a lot of credit to D. She definitely gave us the skills and knowledge to stay sober. I looked forward to her class. The food was not always good as in kale wraps and not very much meat.lots of noodles and rice. When it was good we ran out of food before residents got their food. Happened a lot and felt staff should not be allowed to be in line to eat and get to be in line before residents. The weekend cook was stealing all the bakery goods donated by bureaus. She would get a food cart several trips to her van. We would watch her leave maybe a cake or just enough for residents to argue over for snack. I was not helped with finding housing my counselor would not let me miss my job in the kitchen when I was going to be viewing a place so missed out on it. I had a counselor who gave you a half hour window to meet with her clients a couple days a week and I was usually working in the kitchen during the half hour or her door would be closed and we were not allowed to knock. Stupid. A lot of people get several chances allowed to come back after being gone usingso disheartening for residents working hard to stay straight.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Wayside from my experience it was very helpful,staff's are very understandable and easy to speak with..they helped me learn to except who i really am and if other's don't like it well it's not your problem..the counselors are wonderful they don't push you to open up their understanding..yes rules their are in their there for a reason..they had opened arms very kind and loving environment...

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
great extracurricular activities, visiting hours/rules are fair, ample staff available for resident needs too many people that I know that have been there have lapsed so I dont believe the treatment is effective enough nothing more

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Strict with everyone/fair, staff recognize behaviors very quickly & address it. Let you earn trust and reward you with weekends & overnights passes Counselor was fresh out of college and was never an addict. Found it difficult to connect. Almost felt she w's judgmental. It is worth your time if you're ready to sober up

Official Facility Response

I appreciate your feedback, and if there are any specifics about the relationship with your counselor that would be helpful to our program development, please give me a call!

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Staff is nice, they are strict but effective. Location was a downfall. Kept me sober longer than any other.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Many strengths. They have the clients earn points to use toward purchases which is neat. They try working on life skills. They allow cell phones at times. Like many co-occurring facilities, Wayside does not treat mental health issues well. My daughter was discharged for the very reason that got her there, her behavior. I believe behavioral problems need to be treated and not get rid of the client who is in need of help. It is about impossible to talk with any staff other than the social worker during day hours and not on weekends.

Official Facility Response

I'm sorry you had this experience. We are continually working to improve our services and our approach with both clients and family members. If you would like to give me specific feedback to help inform our growth, please do give me a call!

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
My family member choose to stay. I would not have. It was not welcoming to family. I was not contacted by my family members counselor, even though there was a release. No messages returned from any staff. No messages passed along to family from client phone. If you like or need a lock down, structured facility this is for you.

Official Facility Response

I'm sorry you had this experience. We are continually working to improve our services and our approach with both clients and family members. If you would like to give me specific feedback to help inform our growth, please do give me a call!

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Helped me recover.

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