WellSpan Philhaven in Mt. Gretna, PA

Overall Rating

(4.4 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
283 South Butler Road
Mt. Gretna PA 17064

WellSpan Philhaven Philosophy

This provider has not yet updated their "Philosophy" section. Click here to submit this information.

Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT WELLSPAN PHILHAVEN

Based in south central Pennsylvania, WellSpan Philhaven operates over 20 facilities, which collectively, offer a full continuum of treatment services for adults, adolescents, and children struggling with mental health and behavioral disorders. The organization's main campus, a behavioral health clinic in Mt. Gretna, provides residential care, partial hospitalization (PHP) program, outpatient, and intensive outpatient programs (IOP) for a wide range of mental health conditions, including substance misuse issues and co-occurring disorders.

Philhaven's Mt. Gretna clinic provides age-specific treatment and is one of 112 (22.3 percent) rehabs in Pennsylvania with a program specifically for adolescents. Philhaven's Lebanon location offers outpatient mental health treatment and the facility in Harrisburg has a specialized dual diagnosis recovery program. Philhaven was founded as a faith-based organization over 60 years ago and is now part of the WellSpan Health network.

TREATMENT & ASSESSMENT

Clients are typically referred to WellSpan Philhaven in Mt. Gretna from other facilities; however, some walk-in appointments are available, according to the organization's website. Staff members use results from an initial psychiatric evaluation to recommend an individualized plan of treatment for each client.

Mt. Gretna facility emphasizes short-term intensive treatment through either full-day, week-long programming or at least nine hours per week in an IOP. Among the evidence-based treatment modalities used are dialectical behavior therapy(DBT), various trauma-informed practices, and cognitive behavioral therapy (CBT).

One-on-one and group-based counseling focus on coping skills, emotion regulation, self-esteem, and relationships. Most treatment plans include medication management, art and other activity therapies as well as spiritual counseling.

STAFF CREDENTIALS

Philhaven of Mt. Gretna employs a team of board-certified psychiatrists, psychologists, licensed professional counselors, registered nurses, pastors, clinical social workers, and certified peer specialists. Interns also contribute to client care.

WellSpan Philhaven's facilities are Joint Commission certified, which make up 19.9 percent of all rehabs in Pennsylvania.

ACCOMMODATIONS & AMENITIES

The Mt. Gretna facility is located on a 200-acre operating farm in rural Pennsylvania. The facility has 103 beds for residential clients, well above the average of 48 designated beds at Pennsylvania residential rehabs. WellSpan Philhaven's website emphasizes the location's peaceful environment, which is laced with walking trails and surrounding by a forest.

WHAT ALUMNI SAY

Reviews from eight alumni to date were highly favorable overall. Particular standout areas include the staff's level of training and experience, the facility's ability to treat co-occurring disorders, and opportunities for family participation. "I learned many new things that now, a few years later, I use in everyday life," one anonymous alum wrote in a representative review.

Staff Experience and Training: 4.5/5
Family Participation: 4.5/5

Likewise, clients expressed satisfaction with accommodations, including metrics such as the facility's cleanliness and exercise and leisure activities four stars.

Facility Cleanliness and Upkeep: 4.5/5
Exercise and Leisure Activities: 4/5

The only two metrics to receive ratings below four stars were the facility's holistic offerings and connectivity.

Holistic Offerings: 3.8/5
Connectivity and Visitor Policy: 3.8/5

However, feedback from seven alumni on Yelp was overwhelmingly critical.[1] Repeated complaints were of under-skilled staff and an overly strict environment. Reviews were slightly more positive on Google, where 49 individuals contributed to an average 3.3 out of five-star rating.[2] However, the reviews on Google were not necessarily specific to the Mt. Gretna location.

WHAT FRIENDS & FAMILY SAY

The four loved ones polled by Rehabs.com to date agreed with alumni's positive impressions. In particular, they gave high ratings for dual diagnosis treatment, family participation, staff experience and training, and the facility's cleanliness. "All of the employees were always very kind, very understanding, took their work seriously, and cared about each and every patient," one loved one wrote.

Facility Cleanliness and Upkeep: 4.8/5
Staff Experience and Training: 4.5/5
Family Participation: 4/5

Two loved ones cited the facility's Christian-based treatment as a positive. However, two also highlighted activities and one-on-one counseling as weaknesses.

FINANCING

The facility's website does not publish treatment costs, but does indicate that some parts of Medicare and several private insurance plans are accepted. The seven individuals polled on the matter by Rehabs.com generally appreciated the facility's cost.

Affordability: 4.6/5

[1] https://www.yelp.com/biz/wellspan-philhaven-mount-gretna
[2] GoogleReviews

Published on January 2019

User Reviews

Review this Center

Please note: Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
good

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Christian-based, safe, positive-minded and educated staff were all positive, but more things to do would be nice as an inpatient, more therapies, activities Safety is important at this facility and it was apparent that this facility really cares about people to make them well

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Philhaven's strengths are that they are really attentive and seem to really care about the patients. Philhaven's weaknesses are that they have a hard time controlling another client who is out of control. I had a mostly positive experience at this facility. I learned many new things that now, a few years later, I use in everyday life. All of the employees were always very kind, very understanding, took their work seriously, and cared about each and every patient.

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
group sessions and one on one sessions were a strength.need more activities, better than most places to go.It is worth in the long haul

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
christian counseling was a strength. price was high. i was helping a family member

Anonymous

  • Accommodations & Amenities
  • Meals & Nutrition
Christian facility but pricy. time will tell if it was truly effective

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Pleasant environment. Individual treatment one-on-one lacking. Helped me get on meds.

Anonymous

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
my daughter. appeared to be a great experience - life saver

Disclaimer

Rehabs.com is a third-party resource for consumers seeking addiction treatment.

We list thousands of treatment providers throughout the U.S., often including alumni and staff ratings and reviews, and Rehabs.com 360 Guides that provide valuable information for people making difficult decisions. Rehabs.com is not influenced in regards to its ratings or reviews by any treatment center or its sponsors, and we clearly designate advertiser relationships with "Sponsor" or "Ad" or "Advertisement”.

Official Facility Response

Rehabs.com collects thousands of User Reviews weekly to collect the most up-to-date information possible on treatment facilities across the country. The opinions shared in User Reviews are expressly those of the user, and do not reflect the thoughts, beliefs, or opinions of Rehabs.com. Per our policies, we do not remove User Reviews at the request of a facility.

Treatment facilities can and are encouraged to respond directly to any User Review, positive or negative. In fact, visitors are more likely to favorably consider a facility that actively responds to criticism (and praise!) to one that doesn’t.

Please leave your Facility Response below using a verified facility-specific email address. A representative from Rehabs.com will vet your response within two business days to ensure it meets our standards for public posting. Rehabs.com retains the right to contact anyone who leaves a review via our website to confirm authenticity.

As always, thank you for your feedback, and for your willingness to work with us as we move forward in developing the most comprehensive and trusted rehab reviews and listings platform.

For more details, please read about our Reviews Process.