Willowbrooke at Floyd in Rome, GA

Overall Rating

(3.8 of 5)
Treatment Effectiveness
Accommodations & Amenities
Meals & Nutrition
306 Shorter Avenue NW
Rome GA 30165

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Rehabs.com 360 Guide

Review by Rehabs.com Contributors

ABOUT WILLOWBROOKE AT FLOYD IN ROME, GA

Willowbrooke at Floyd, located in Rome, Ga., offers inpatient and outpatient treatment to children, adolescents, and adults struggling with mental health and/or substance abuse disorders. Willowbrooke at Floyd operates as a branch of the Floyd Medical Center, which is a healthcare provider serving Northwest Georgia and Northeast Alabama. Floyd Medical Center has over 2,000 employees and has been in operation since 1942.

TREATMENT & ASSESSMENT

To be admitted, clients may call the facility’s 24-hour help line to schedule a confidential screening. The Willowbrooke outpatient program meets three to five days per week for between two and five hours at a time. The facility’s partial hospitalization program meets five days per week for four hours at a time. Partial hospitalization treatment lasts for two to six weeks.

The facility’s treatment program is able to address a number of mental health issues including ADD, ADHD, anxiety disorders, behavioral disorders, depression, impulse control disorder, post-traumatic stress disorder, schizophrenia, and addiction.

Throughout treatment, clients receive individual and group therapy, diagnostic assessments, psychiatric evaluations, medication services, nursing services, skills training, case management services, and crisis intervention. Families are able to be included in the treatment program through family therapy. Willowbrooke at Floyd also offers unique treatments and therapy including animal-assisted therapy and expressive therapy using art, drama, music and poetry.

STAFF CREDENTIALS

The treatment team at Willowbrooke includes psychiatrists, nurses, social workers and therapists.

ACCOMMODATIONS & AMENITIES

There is currently no information provided by Willowbrooke regarding its living arrangements and related offerings. However, eight individuals polled by Rehabs.com to date gave the facility an average 3.4 out of five star for exercise and leisure options and 4.25 stars for cleanliness.

WHAT ALUMNI SAY

At the time of this writing there have been four alumni polled by Rehabs.com. The reviews were mostly positive, and three of the four reviewers said they would recommend Willowbrooke at Floyd to friends or family members seeking treatment. The anonymous clients gave the facility an average of 4.5 out of five stars for staff's level of training and experience, 4.3 stars for cleanliness, 3.5 stars for counseling options, and 3.3 stars for family participation. In particular, alumni felt that the staff was one of the facility's greatest strengths. One reviewer added additional commentary: “They were very caring and encouraged me and the family the whole way.”

When asked to comment on facility weaknesses, alumni said the facility is too small and lacked exercise options.

WHAT FRIENDS & FAMILY SAY

At time of writing, the three loved ones polled by Rehabs.com gave mixed but generally positive reviews, with all three writing they would recommend Willowbrooke at Floyd to others. All three loved ones gave high four or five star ratings for the facility's ability to treat co-occurring mental health problems and the staff's level of training and experience. One reviewer wrote, “There counselors are great, it was the right choice for my family member.”

When asked to comment on facility weaknesses, loved ones mentioned that there is no exercise equipment, a criticism echoed by alumni.

WHAT STAFF SAY

The only staff member of Willowbrooke polled by Rehabs.com at time of writing gave a positive review regarding the facility. The anonymous employee gave the facility four out of five stars for affordability, five stars for cleanliness, and five stars for exercise options. The staffer felt that a strength of the facility was that staff put the best interest of the clients first: "has the best interest of the patient above others." The anonymous staff member was unable to generate any criticisms, and did not rate any metric below four stars.

FINANCING

There is currently no information provided by Willowbrooke at Floyd regarding its costs. However, the facility accepts insurance including Aetna, Humana, Cigna, Galaxy Health Network SouthCare, Tricare Prime, and United Healthcare. Willowbrooke does not accept HMO or POS insurance plans.

Published on December 2017

User Reviews

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  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
I feel windwood is the only option in the area. Many mental related problems aren't addressed due to lack of room. No exercise equipment,not large enough facility.there counselors are great,it was the right choice for my family member.

  • Accommodations & Amenities
  • Meals & Nutrition
My family member said they help.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Trained professional counselors, plenty of group meetings. I was able to get clean.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Has the best interest of the patient above others. I feel windwood is the only option in the area. Many mental related problems aren't addressed due to lack of room.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Well trained counselors, great meetings. It was too small, not enough exercising. Well, I got clean and met my sponsor thru the aa meetings there.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Client needs are a priority. Client's privacy was maintained.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
Very encouraging. They were very caring and encouraged me and the family the whole way.

  • Treatment Effectiveness
  • Accommodations & Amenities
  • Meals & Nutrition
They were weak on problem solving.

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