About Our Story & Mission
Rehabs.com is developed and maintained by Recovery Brands, LLC, a subsidiary of American Addiction Centers, Inc. (“AAC”). AAC is a leading provider of both residential and outpatient addiction treatment services. For more information about Rehabs.com’s affiliation with AAC, please see below under “How Our Helpline Works.”
Rehabs.com was founded in 2011 with two goals in mind: to provide information for those suffering with substance abuse and behavioral addictions — either personally or through loved ones — and to connect those people with the treatment programs that can help them.
Through raising awareness and helping people find the services they are looking for, we save families and lives. The information and resources that we provide at Rehabs.com are meant to supplement, rather than take the place of advice from your medical professional. Please consult your primary care physician about any drug, alcohol or behavioral addiction issues you, a family member or friend may be experiencing. If you feel you are in imminent danger with a life-threatening emergency, dial 911.
Rehabs.com operates the largest known-data collection, surveying, and rating project in the addiction treatment space. Where no prior, nationwide, 360-degree rating system existed, Rehabs.com offers one in order to elevate the availability of quality information and provide an opportunity for facilities to participate in raising the standards of care. Read more about our review process here.
Rehabs.com Content and Contributors
Our editorial content provides insightful, topical, informative stories addressing addiction, behavioral disorders, drug crime, drug policy, and recovery. We frequently enlist treatment professionals at the forefront of their field to create compelling, often visual content, to generate large-scale awareness. Some of Rehabs.com’s professional contributors include:
Content on Rehabs.com is reviewed by a team of experts in the fields of addiction medicine, mental health treatment, psychology, and public health. They take steps to check that our online articles are medically accurate and updated with the latest research and information available on substance abuse and addiction treatment. Our editorial staff includes:
- Scot Thomas, MD: University of California, San Diego School of Medicine
- Dan Wagener, MA: Counseling Psychology, Lewis & Clark College
- Lauren Brande, MA: Psychology, Boston University
Most requests to incorporate quotes, blurbs, original images, or illustrations will be approved so long as you do not alter them, and provided you credit Rehabs.com with proper attribution of our site as the original source. Please contact us to make specific requests.
How Our Helpline Works
When you call the toll-free helpline listed on our pages that contain the “Who Answers” tab, you will reach AAC employees who work solely for AAC and will discuss with you the treatment options available from AAC. For a list of AAC residential treatment centers that can be accessed through our helpline, please visit americanaddictioncenters.org/treatment-centers.
If AAC cannot provide a treatment option that meets your needs, we may suggest that you search for non-AAC treatment options. Other third-party treatment options are available to you on rehabs.com, through our directory listings and through advertisements that third-party treatment providers place on our site. Our goal is to provide you with a broad, nationwide set of treatment options in one place, to help make your search for the right treatment center convenient. If you wish to connect with a specific rehab center, you can browse top-rated listings, visit our homepage and browse by state, or visit SAMHSA.gov.
Our helpline is offered at no cost to you and with no obligation to enter into treatment. Neither Rehabs.com nor AAC receives any commission or other fee that is dependent upon which treatment provider a visitor may ultimately choose.
To find out more about how Rehabs.com works, visit our FAQ.
How Chat Works
When you use the free chat feature, you will reach an automated assistant representing AAC who will help you navigate your treatment options privately and discreetly. The automated assistant will ask you questions and provide you with basic information to help you start your journey to recovery. If you would like to speak with an AAC representative directly, a phone number is available in the chat window. When you call this phone number, you will reach AAC employees who work solely for AAC and will discuss with you the treatment options available from AAC.
Our chat service is offered at no cost to you and with no obligation to enter into treatment. Neither Rehabs.com nor AAC receives any commission or other fee that is dependent upon which treatment provider a visitor may ultimately choose.
All chat users are invited to opt in to receive additional communications from AAC. Opting into these communications is entirely voluntary and you may opt out from receiving messages from AAC at any time. Chat users can select their preferred method of contact. Standard messaging and data rates may apply for those who opt in for SMS.
How Self-Service Verification of Benefits Works
By entering your insurance information into our free verification of benefits tool, AAC will attempt to verify your health insurance benefits and/or necessary authorizations on your behalf to determine if your insurance benefits may be accepted by an American Addiction Centers facility. Please note, AAC only provides a quote of benefits and/or authorizations. We cannot guarantee payment or verification eligibility as conveyed by your health insurance provider will be accurate and complete, and we cannot verify or guarantee coverage and/or eligibility for treatment services rendered at non-AAC treatment centers. Payment of benefits are subject to all terms, conditions, limitations, and exclusions of the member’s contract at time of service.
Your health insurance company will only pay for services that it determines to be “reasonable and necessary.” AAC will make every effort to have all services preauthorized by your health insurance company. If your health insurance company determines that a particular service is not reasonable and necessary, or that a particular service is not covered under your plan, your insurer will deny payment for that service and it will become your responsibility. For more information about the terms and conditions of your individual plan, please contact your health insurance provider.
Our Commitment to Ethics
We commit to high ethical standards, in the interest of being as helpful as possible to those seeking treatment. Above all, we strive to make our site as transparent as possible: we distinguish ads from content and disclose AAC’s relationship with this website and helpline. We take steps to ensure our advertisers are licensed providers, similar to the criteria used by the federally run Substance Abuse and Mental Health Services Administration (SAMHSA) provider directory at SAMHSA.gov.
Additionally, we commit ourselves to fairness and editorial independence. Our content is unbiased with respect to objective facility data, and we invite third parties to submit reviews and ratings of their treatment experiences. Rehabs.com does not take a stance on treatment methodologies, programs, or paths to recovery, and rather publishes content impartially to allow our site visitors to make informed decisions about their treatment.
We believe everyone has a right to treatment, but we believe everyone who seeks treatment should find it in an honest and safe way. That’s why we don’t sell or broker admissions, or engage in “consultant contracts.” If you encounter any marketing practices based on calls made to centers or helplines listed on this site that you feel are deceptive, unethical, or misleading, contact us and we will do our best to correct the situation and help you find a trustworthy provider. If a visitor connects with one of our site sponsors and it is not a match, we ask that the sponsor recommend treatment alternatives that may better address the person’s needs at no cost.
Selecting a Treatment Provider
Finding an appropriate treatment provider can feel like an overwhelming task for you and your loved ones. However, resources like Rehabs.com and facility websites can help you narrow down your search to help you find appropriate options for your needs. When choosing a treatment provider, it can be helpful to know what to look for and what questions to ask. Rehabs.com has compiled a list of criteria to consider as you begin your search.
- Accreditation and Licensure: Is the facility accredited by the Joint Commission or CARF? Do they have the appropriate licensure from the state to deliver all of the levels of care they offer? Has the facility had any violations against their accreditation or licensure? This information is all publicly available and is listed on many Rehabs.com profile pages.
- Clinical and Medical Fit: Does the treatment center offer in-depth information about their clinical program online? When you call, does their admissions team ask for detailed information on your medical history? What treatment methodologies does the facility utilize, and are they rooted in scientific, evidence-based practices? Evidence-based practices are treatment methods that been shown in clinical trials to produce better outcomes. Will the facility provide the names and credentials of its medical professionals? Does the facility have published outcomes data that tracks patients’ success rates of staying clean? Clinical fit is key to successful outcomes from treatment.
- Payment Options: Is treatment “in-network” by your insurance provider? If not, ask about expenses that may be incurred, including testing, travel, and aftercare.
- The More Information, The Better: Staff bios that list experience and qualifications, videos and photos, ratings and reviews, and detailed information on assessment, treatment, and long-term support can be helpful in narrowing down your options.
- Red Flags: Is the treatment program promising a “cure” or boasting a success rate? Is the admissions center only asking about your insurance or ability to pay? Are you being offered free travel, help with securing insurance, cash payments or gifts for selecting treatment? These are all possible indicators of unethical or illegal behaviors that can potentially be harmful to you or your loved one.