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AdCare Hospital
107 Lincoln Street, Worcester, Massachusetts, 01605
Location
Facility Center Details
Amenities available at this treatment center.- Outpatient Services
- Detox Services
- Residential Treatment
- Behavioral Disorder Treatment
- Intensive Outpatient Services
Treatment Center Settings
Environmental features at this treatment center.- Hospital
- Average Location/Amenities
- Private/Secluded
About AdCare Hospital
Philisophy
The AdCare name represents innovation, quality and cost efficiency in alcohol and drug treatment. AdCare’s integrated system of care offers a nationally-recognized hospital facility in Worcester, Massachusetts; an inpatient treatment center in North Kingstown, Rhode Island; and a network of outpatient offices conveniently located throughout Massachusetts and Rhode Island. AdCare, which is owned and operated by American Addiction Centers (AAC), embraces a philosophy of quality-driven, patient-centered programs that are also relevant to the challenges of today’s healthcare environment. AdCare’s continuum of treatment levels and modalities enables us to match the needs of the patient with the most appropriate level and cost of care. We believe that addiction is a disease that affects not only the individual, but his or her family as well. Successful treatment requires placement at the appropriate level of care and involvement of the family throughout the treatment continuum. This treatment philosophy has allowed us to advocate for the patient while remaining responsive to the interests of commercial healthcare companies, Medicare, and other insurers.
Specialization
Medical Detoxification
Drugs and alcohol have widespread effects throughout your body, including but not limited to the addiction and/or physical/psychological dependence that develops with substance abuse over time. Many organ systems are affected by addiction and will react to withdrawal. The term “medical detoxification” means that there is a trained and licensed medical professional onsite to monitor your vital signs and protect your physical and emotional health as your body goes through withdrawal.
Family Program
Research shows that the odds of successful, sustained recovery from addiction are far higher when family members and loved ones are involved in treatment. Drug and alcohol addiction often have genetic roots, whether related to substance abuse, mental illness or both. Family dynamics also play a role and, often, family members are the first to realize a loved one has developed an addiction. Also, it’s important for family members to understand and embrace the lifestyle changes that are required to sustain recovery.
12-Step
The term “12 Step Program” describes a way to recover from addiction that is based on the model developed by Alcoholics Anonymous. Many drug and alcohol treatment centers base their treatment on 12 steps – the first three of which are situational, the next four addressing the practical issues created by the addiction, followed by two steps focused on making amends for hurting others. Steps 10 and 11 involve a deeper examination of the previous steps and the final step is focused on helping others avoid and recover from addiction.
Cognitive Behavioral Therapy (CBT)
The focus of cognitive behavioral therapy (also called CBT) is helping people to understand the thoughts and emotions that underlie their addiction with the goal of learning new, healthier and more productive ways to understand and express themselves.
Facility Highlights
- Daily Physician Rounds
- Admissions 24/7
- 42 Years of experience providing quality treatment
- Assessment and management of co-occurring conditions/disorders
Meet the Staff
Jeffrey W. Hillis, J.D., M.B.A.
President & CEOJeffrey Hillis joined AdCare Hospital as Vice President of Administration in 2002. He became President in 2014 and President and CEO in 2018. Mr. Hillis continues to oversee hospital operations, including The Joint Commission, Centers for Medicare and Medicaid Services (CMS), Massachusetts Department of Public Health, and Drug Enforcement Administration (DEA) survey processes for AdCare Hospital. He is a frequent presenter at conferences on issues related to substance use disorder treatment and meets regularly with legislative leaders, executive branch leaders, and representatives from managed care organizations to discuss issues surrounding substance use disorder treatment, managed care, finance, legal issues, and employment.
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Dr. Patrice M. Muchowski
Sr. VP of Clinical ServicesDr. Patrice M. Muchowski, Sr. Vice President of Clinical Services since 2018, and Vice President of Clinical Services since 1988, is also an associate in the University of Massachusetts Medical School’s Department of Psychiatry and a clinical instructor in Harvard University’s Department of Psychology. Dr. Muchowski holds a doctor of science degree and a master’s of science degree from Boston University, in addition to the following professional certifications: National Certified Addiction Counselor (NAADAC), Certified Alcohol and Drug Abuse Counselor (CADAC), Master Addictions Counselor (MAC), and Proficiency in the Treatment of Alcohol and other Psychoactive Substance Use Disorders (APA).
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Susan B. Hillis, LICSW, CADC-II, LADC-I
VP of Clinical ServicesFrom 2006 to 2017, Susan Hillis served as Treatment Director. Prior leadership positions include Director of Inpatient Rehabilitation Services and Director of AdCare Outpatient Services’ offices in Worcester and Boston, Massachusetts. Ms. Hillis received the Massachusetts Association of Alcohol and Drug Abuse Counselors (MAADAC) 2015 Robert Logue President’s Award for her support of membership, as well as her dedication to substance use treatment, recovery, and professional credentialing in Massachusetts. A former Board Member and Chair of the Massachusetts Professional Recovery System (MPRS), she currently oversees clinical practicums for students in the Addiction Counselor Education (ACE) Program at AdCare, and provides clinical supervision for students in MSW Programs at a number of schools. Ms. Hillis presents frequently on substance-use related topics locally, regionally, and nationally. She holds a master’s degree in social work from Boston College, and an undergraduate degree in music therapy from Anna Maria College in Paxton, MA.
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Mohammad Alhabbal, MD
Medical DirectorDr. Alhabbal is certified by the American Board of Addiction Medicine (ABAM) and the American Board of Family Medicine (ABFM), as well as a member of the American Society of Addiction Medicine (ASAM) and the American Academy of Family Physicians (AAFP). A graduate of the Damascus University Medical School in Damascus, Syria, Dr. Alhabbal completed his Family Medicine Residency at the University of Massachusetts Medical School in Worcester, Massachusetts, where he is an Assistant Professor in the Department of Family Medicine, Hospitalist Division. Dr. Alhabbal is also a family practitioner at 200 Lincoln Street Primary Care in Worcester, Massachusetts.
Show BioFinancial Details
- Financing Available
Reviewed by Our Contributors
ABOUT ADCARE HOSPITAL
AdCare Hospital remains open and committed to providing critical addiction treatment during the Coronavirus pandemic.
AdCare Hospital was founded in 1984 in response to demand for alcohol and drug treatment. Located just off Interstate 290, the Worcester branch of AdCare Hospital offers short-term inpatient rehab for adult men and women, along with outpatient programs (OP) and medically-monitored detox.
Following a merger in 2018, AdCare Hospital became part of American Addiction Centers.
TREATMENT & ASSESSMENT
All clients receive a comprehensive medical history review, physical screening, and bio-behavioral assessment upon admission. During detox, clients receive 24-hour monitoring and daily medical rounds.
Since a stay here is intended only as a short-term measure, discharge planning begins when a resident is admitted. According to the facility’s website, there are two types of inpatient treatment: one that treats patients who have co-occurring medical or psychiatric conditions, and another for individuals who either have no co-existing mental health conditions, or if they do, are more stable.
Treatment is individualized in both programs and consists of individual and group therapy, 12-step meetings, relapse prevention workshops, classes on self-help skills, educational sessions, and family education and counseling.
Outpatient services include individual, group, and family therapy, an intensive outpatient program (IOP) with both evening and daytime options, family support services, gender-specific groups, parenting groups, groups for young adults, and more. A family and friends meeting is held every fourth Wednesday of the month.
STAFF CREDENTIALS
The treatment team includes physicians, nurses, nurse practitioners, counselors, clinicians, and case managers. In the state of Massachusetts, 97.2 percent of all substance abuse treatment facilities have continuing education requirements for staff. The 38 individuals polled by Rehabs.com to date gave largely favorable ratings for the facility's staff.
Staff Experience and Training: 4.2/5
ACCOMMODATIONS & AMENITIES
The 114-bed hospital-based facility has a clinical setting, which was generally satisfying to the 38 Rehabs.com survey respondents to date.
Facility Cleanliness and Upkeep: 3.8/5
WHAT ALUMNI SAY
Reviews from more than 20 former clients surveyed by Rehabs.com to date indicated mixed feedback for AdCare. Complaints included the need for more treatment time as well as the need for more beds. Concerned alum S.M.M. wrote: "Alcohol detox fine...the people on drugs were moved on to rehab way to early in their detox stage and subsequently, MANY of them left AMA because they had to use."
Complaints also revolved around a lack of treatment options aside from 12-step meetings. Former client S.J. wrote: "Should have more books and other things to take the patients minds off the struggle," and another anonymous alum, despite praising the "great staff," listed "no extra things to do outside of treatment" as a facility weakness. While alumni tended to approve of counseling options, they were somewhat critical of the facility's outside communication and visitor policies and reported a lack of holistic offerings.
Counseling Options: 3.4/5
Connectivity/Visitor Policies: 2.8/5
Holistic Offerings: 2.3/5
On the positive side, alumni polled on facility strengths typically cited the staff. “The care and consideration of the staff made me at ease and very comdfortable they are right there to help in anyway,” an anonymous alum shared in a representative positive review. Overall, the vast majority of alumni reported they'd strongly recommend the facility.
Likelihood to Recommend: 4.4/5
On CiteHealth, the sole review to date was provided by a former client who awarded the program four out of five stars overall.[1] "All in all a good experience during a tough time. Would recomend to others. Results are happening with thanks to Ad/Care," the anonymous reviewer wrote.
WHAT FRIENDS & FAMILY SAY
AdCare fared somewhat better with loves ones. Of the 14 friends and family surveyed by Rehabs.com to date regarding family participation, the majority were quite pleased. Praise for the center's staff and affordability were both common, and one anonymous loved one wrote, "I was impressed by the caring nature and knowledge of the entire staff." In general, echoing alumni opinions, those surveyed on the metric agreed that they would strongly recommend treatment at this center.
Family Participation: 4.4/5
Likelihood to Recommend: 4.4/5
The only common overall complaint from friends and family was overcrowding.
On Google reviews, the center has an average rating of 3.6 out of five stars from 38 reviewers, many of them dissatisfied loved ones.[2] Some family members expressed concern that their loved ones were not properly cared for before discharged.
FINANCING
According to the facility’s website, AdCare accepts most insurance plans, including Medicare, placing it amongst the 54.1 percent of treatment centers in the state that accepts Medicare. In addition, CiteHealth reports that AdCare accepts Medicaid, military, and state insurance as well. The 38 Rehabs.com survey respondents to date polled on the matter expressed satisfaction with the facility's costs.
Affordability: 4.1/5
[1] https://citehealth.com/rehab-centers/massachusetts/cities/worcester/adcare-hospital
[2] GoogleReviews
60 Reviews
Note
Anyone attempting to manipulate or spam our system or the providers’ own listing pages risks having all content removed.
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J.B.Everything was good but I'm allergic to milk,eggs and seafood. The kitchen did nothing for me. I starved eating nasty turkey sandwiches and food from the vending machines. Friendly staff. The chairs that they have are terrible and your in them all day. I left with terrible back problems.
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SteveI was there for two days and never met a patient who wasn't on at least their fourth stay at Adcare. Doesn't seem effective. I think they were starting me on a 12-step program, which didn't feel right to me. At Adcare, there was very little interaction between patients and staff, so it's not surprising there were a lot of relapses. A week or so after I left, I started working with my family doctor on an outpatient basis. Using diazepam, I first cut my alcohol use by about two-thirds. About a month later I wasn't drinking at all. Naltrexone has (I think) almost killed my desire to drink. I haven't touched alcohol for three months and that's after 40+ years of very heavy drinking.
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DMGood News: Staff is very nice...to a point. Bad News: Their food is HORRIBLE!! No joke. Many complained. I'd rather have a TV dinner than that "stuff. Didn't eat hardly any food while there. Literally passed on the lunch or dinner and opted for the bread and peanut butter and jelly packets in the TV room. They over and under medicate you. Went there to detox, gave me 16+ pills in span of 1 1/2 days. Felt tired and out of it, the entire time. Later a doctor told me that was WAY too much. Also, was there less that two days and got sick with a temp that was nearly 100 degrees in the morning, yet rose to over 102 degrees a couple hours later. Gave me only Tylenol and told to sleep. I tried, yet while sleeping, 1) cleaner came in, switched on lights & made tons of noise. 2) new roommate arrived and with "nurse" who proceeded to ask her ALL types a questions; and I heard the answers, including she was suicidal/homicidal, etc.!!!! PROBLEM: I have PTSD/anxiety,etc. and they knew this!! AND, ummm, what about HIPAA?!?!? So, while sick as a dog, I decided to leave. Guess what -- I could leave, BUT... could NOT USE THE PHONE to get someone to pick me up AND!!! I had to leave the premises, i.e. get out of their building!!!!! Btw, it was winter --- while sick. Luckily, my phone was still charged when they gave it back, so was able to call someone. Went straight to a local hospital, for hours, and ya know what? I HAD THE FLU!!!! Hospital gave me WAY more than Tylenol. ADCARE, Worcester STINKS!!!!
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MLThis was first time ever being through a detox for alcohol. I found every person there to be supportive, compassionate, and caring. It was 24 hour care around the clock. Everyone saw a Doctor every day who was also very kind, interested in how you were feeling and I never felt he rushed through seeing me every single morning. This was back in March, I am hoping never to have to do this again for my own sake, but if I did have to, this is where I would come.
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NaI was discharged when I was suppose to but that's not my problem my problem is when your councelor says call me anytime they don't mean it I called her and nothing back yet
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AnonymousI was not able to visit my loved one at this facility.
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AnonymousThe first time didn't help, the second time they had psychiatrists on staff and I was diagnosed bipolar and put on meds. The doctors and nurses were great, but the counselors were idiots.
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NASome staff are decent, case worker on the other hand was awful, doesn\'t want to really help and do her job! She is not sincere about people in recovery! I\'m not the first to say this! So be carful with your confidentiality with that woman!
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l.cThis facility is totally ineffective, my sister was discharged with some stupid treatment plan and did not succeed. She was obviously not fit to be released but this hospital only cares about profiting off of people with addiction problems. No one even notified our family that she was being released in such an unstable state. Adcare hospital is simply concerned about filling beds for insurance dollars.
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AnonymousDedication to the physical, spiritual and psychological aspects of addiction, detoxification and rehabilitation along with a good record of aftercare programs. All of the hospitals inpatient programs offer free transportation to and from the facility from all over the state of MA.
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AnonymousDecent meals. Almost no real treatment. Mostly AA type groups. No exercise options, no going outside for air, no real treatment/education other than AA, only phone use was a payphone that cost 50¢ for 2 minutes and usually took the quarters but didn't work.
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AnonymousI think they should hire on more counselors. for over growing in patients. Over whelming mass of patients. Despite that, the staff is well trained and experienced.
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AnonymousI wasn't there. My friend went to them.
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AnonymousThe staff was very nice. It wasn't very clean. I felt somewhat like I was in prison. we could only use the phone once a day for 5 minutes at a certain time of day.
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JaneThey have a great outpatient program.
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AnonymousIt was great it was effective and i was cured all in 30 days. Yeah.
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AnonymousDaily meetings are effective,and smoking policy is fair. Cleanliness wasn't great,some of staff was only book qualified not experienced, food was unappealing. Had a very hard time getting a bed the first time i went,some of the staff was very effective.where others were not. also insurance should cover a longer stay for effective treatment. over all my experience here was effective.
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KMMy son was terribly mistreated at this specific facility (Worcester, MA AdCare.) There was no where near enough staff to ensure security. One of the counselors asked VERY personal questions which were not relevant to his treatment- very unprofessional. The facility was also incredibly dirty and lacked meals catering to those individuals with food allergies. I will NEVER recommend this facility to friends or family and will make sure my son receives proper treatment elsewhere.
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CMMeetings were great. However, continued care was a weakness of the facility. Too many repeat patients acting like it was only their vacation
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AnonymousAn overall good facility.
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HeatherGreat staff lot of griups and support for further treatment. Phone use was a downfall. I had a good stay staff was great I enjoyed the groups and felt they got to know us all on an individual basis.
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ETStrengths: effectiveness. Weaknesses: cleanliness, activities, food. It's good for it's price.
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Anonymousrespeaking the people. food could be better. the group treatment was the best.
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Anonymousthey were helpful in all aspects of treatment. the staff were very helpful , and it was close to home.
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AnonymousThey have both inpatient and outpatient treatment programs as well as programs for loved ones of those receiving treatment. However, it is very difficult to get into the program because it is so busy. This facility has very good programs to help people with addiction issues and they offer help to loved ones of those receiving treatment; however, it can be difficult to get into because it is so busy and beds are limited.
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AnonymousDaily visits with doctors, lots of nurses on floor. Unprofessional counciling staff. Works with insurance, quick to admit me, definitely saved my life.
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AnonymousStrong background
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Anonymousone on coumseling is intense the food fantastic. the care and consideration of the staff made me at ease and very comdfortable they are right there to help in anyway the food outstanding the intensity of the froups were well needed I just received my 9 year coin I could have never done it without their staff and the aftercare program was even better
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Anonymousit is close to home, they did a good job with my friends treatment, they had a lot of different programs that helped my friend
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AnonymousIt is a great facility, the rooms are clean, the staff are nice and they help you find further treatment. The education groups and outside commitment are great but the stay is not long enough.
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ChristineThey did let you use the phone but didn't require any follow up meetings. The AA meetings were great but the counselors were not consistent.
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ErinThe food could be more nutritious and the portions could have been larger. Not enough night time staff. Addicts don't sleep much and that is when they most want to talk. If no one is available that's when their minds go crazy and they start hatching plans to leave. However, the aftercare planning was good.
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AnonymousI was impressed by the caring nature and knowledge of the entire staff. However, the location was a downfall.
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AnonymousThe staff is very qualified and helps out. However, it is expensive.
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AnonymousThey group therapy was great. They helped me see the light. However, it was too crowded.
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AnonymousThey really seem to care and the therapy was good; however, the food was not good.
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AnonymousIt was a good and effective program.
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AnonymousThey pick up and drive home. Lack of beds...one has to call every morning to see if any are available. It was covered by all kinds of insurance including medicaid.
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AnonymousThey allow people back many times; after many trips, their program worked for me. It is a hospital. A downfall was that there was not enough one-on-one time.
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AnonymousProfessionals(police,lawyers, doctors) have negative things to say about this facility. Poor follow up with patients. They are organized and try hard at first.
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AnonymousThis place has alot of different treatment options. It is a clean, friend and non-institutionalized setting. However, they lacked organization.
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DanaGreat staff, most have been through treatment themselves. Great medical care as well as sobriety programs. Lots of aa commitments. Lots of information about programs outside of just aa that I knew nothing about. The staff taught me to be open, to connect with people who had what I wanted, which I never would have done if not for them. This may sound strange but the food was excellent and was available 24/7. That made a difference to me. There were a few situations that got out of control that were handled with so much compassion and professionalism. It really showed me so much about recovery when I was sure I would die somewhere drunk. I actually had accepted that as a perfect scenario, I couldn't imagine life without alcohol. They changed my imagination to something positive. I needed that to care enough to do the hard work of getting sober and staying sober. I was so focused on finding my own sober path and all the options that they made me aware of that I didn't find a single weakness with the facility or the staff.
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SJThe staff seemed very reassuring and communicative with the family, which helped me from feeling so helpless and made me feel more involved in his recovery. Should have more books and other things to take the patients minds Dual diagnosis care for addicts also suffering from mental illness issues was a positive aspect.
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AnonymousIt saved my life. Only downfall was that they did not have enough leisure activities.
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AnonymousAn overall great facility.
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LisaGreat place. Great staff. This place saved my life!!!!! However, there were not enough activities.
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DALThey provide transportation for in/out patient treatment. They also provide dual diagnoses treatment. They are open during holidays for persons with no family for comforting. I didn't have much one/one counseling. When I was crying and afraid not knowing whether or not to go to a residential program that was over 1hr away The staff was not at all comforting or assuring. If it were not for my child I would not have gone.
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AGWorks w a wide diversity of backgrounds. An intensive treatment with well trained staff. However, it does not offer long term stay for treatment.
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KatieFilling the day with informative classes while touching upon many aspects of addiction was great. However they lacked structured extracurricular activities. Went into this rehab scared to death about losing my nest friend booze. Adcare had an amazing staff that believes in their mission and carries their education on to each individual. They offer extra effort and try their best to assist each individual based on their need.
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AnonymousGreat staff, most have been through treatment themselves. Great medical care as well as sobriety programs. Lots of aa commitments. There were no extra things to do outside of treatment.
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DianeDischarged while suffering from depression. I almost died after being discharged.
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EJBI am still sober after leaving this facility over 6 years ago. I am in the fellowship of AA. Although my personal opinion is that there needs to be more one on one with individual counseling and group counseling being more frequent with playacting. There should be extracurricular activities offered like exercise, crafts, etc. But as a sponsor to individuals in other facilities, I feel that this facility (Adcare) is highly recommended by me. Success depends on the level of motivation of the individual. It would have to be very high.
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FPPoorly executed treatment.
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JohnThe staff was well trained, respectful and supportive. However, I was displeased with the holistic offerings.
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DCI recommend 28 days for detox and rehab. It helped me to understand and learn about my addiction. It is a hospital setting and it did frighten a little in the beginning.
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JILThe Adcare Worcester staff (case managers and workers) are horrible and provide little care to their clients. My husband went there for help with his alcoholism. He went to the inpatient treatment facility for approx. 4-5 day stay. He had already lined up a post detox bed at another facility on his own. However staff failed to fax the necessary documents to the treatment facility for admissions. Even when my husband attempted to self advocate the staff at Adcare gave him the run around, told him they faxed it and failed to do so. Nurses and counselors stayed on facebook and other social media sites instead of providing services to patients. Even when I, a family member, concerned about treatment,contacted them, they were not willing to help. I was also lied to. I was told that the information would be faxed, however it never was. When i contacted the post detox program and spoke to their intake department they continued to tell me they were just waiting on Adcare to provide the paperwork and the bed would be held. However Adcare never sent it over.
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MichelleIt may have not been the best at the time but when you are getting help from the state you know you go where they want you to. I hear it has changed since I was there. Whatever kind of rehab it was from what I learned it managed to keep me sober 28 years and bring up twins who are 31.
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AMMIOP, personal Counsel and aftercare Groups @ Adcare near my home in western mass. Alcohol detox fine...the people on drugs were moved on to rehab way too early in their detox stage and subsequently, MANY of them left AMA because they had to use....I blame INSURANCE COMPANIES for not being realistic.
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MBThe clinicians were very weak. Wrote up a report with inaccurate information with incorrect dates throughout. The therapy before exiting was a joke. Clinician called me by the wrong name.
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Donald Q.If you want a religious experience that won't stop you from drinking then this is the place for you. I've been in ADCARE four times and it never helped at all.
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