AdCare Hospital in Worcester, MA

Fig. 1 - Rehabs.com surveyed over 26 thousand alumni, their loved ones, and staff of treatment facilities to reveal how addiction treatment recipients feel about the quality of care they receive. Respondents associated with AdCare Hospital report, on average, superior ratings for aspects of care such as the facility's affordability in comparison with its competitors, the staff's level of training and experience, and the likelihood that they would recommend AdCare Hospital to a loved on in need of treatment.

AdCare Hospital was founded in 1984 in response to demand for alcohol and drug treatment. Located just off Interstate 290, this Worcester branch of AdCare Hospital is one of 33 (9.3 percent) in the state that offers short-term inpatient rehab for adult men and women, along with outpatient programs (OP). It is also one of the only 28 (7.9 percent) treatment centers in the state where medically monitored detox services are available.

Following a merger in 2018, AdCare Hospital became part of American Addiction Centers.

TREATMENT & ASSESSMENT

All clients receive a comprehensive medical history review, physical screening, and bio-behavioral assessment upon admission. During detox, clients receive 24-hour monitoring and daily medical rounds.

Since a stay here is intended only as a short-term measure, discharge planning begins when a resident is admitted. According to the facility’s website, there are two types of inpatient treatment: one that treats patients who have co-occurring medical or psychiatric conditions, and another for individuals who either have no co-existing mental health conditions, or if they do, are more stable.

Treatment is individualized in both programs and consists of individual and group therapy, 12-step meetings, relapse prevention workshops, classes on self-help skills, educational sessions, and family education and counseling.

Outpatient services include individual, group, and family therapy, an intensive outpatient program (IOP) with both evening and daytime options, family support services, gender-specific groups, parenting groups, groups for young adults, and more. A family and friends meeting is held every fourth Wednesday of the month.

STAFF CREDENTIALS

The treatment team includes physicians* nurses, nurse practitioners, counselors, clinicians, and case managers. In the state of Massachusetts, 97.2 percent of all substance abuse treatment facilities have continuing education requirements for staff. The 38 individuals polled by Rehabs.com to date gave largely favorable ratings for the facility's staff.

Staff Experience and Training: 4.2/5

ACCOMMODATIONS & AMENITIES

The 114-bed hospital-based facility has a clinical setting, which was generally satisfying to the 38 Rehabs.com survey respondents to date.

Facility Cleanliness and Upkeep: 3.8/5

WHAT ALUMNI SAY

Reviews from more than 20 former clients surveyed by Rehabs.com to date indicated mixed feedback for AdCare. Complaints included the need for more treatment time as well as the need for more beds. Concerned alum S.M.M. wrote: "Alcohol detox fine...the people on drugs were moved on to rehab way to early in their detox stage and subsequently, MANY of them left AMA because they had to use."

Complaints also revolved around a lack of treatment options aside from 12-step meetings. Former client S.J. wrote: "Should have more books and other things to take the patients minds off the struggle," and another anonymous alum, despite praising the "great staff," listed "no extra things to do outside of treatment" as a facility weakness. While alumni tended to approve of counseling options, they were somewhat critical of the facility's outside communication and visitor policies and reported a lack of holistic offerings.

Counseling Options: 3.4/5
Connectivity/Visitor Policies: 2.8/5
Holistic Offerings: 2.3/5

On the positive side, alumni polled on facility strengths typically cited the staff. “The care and consideration of the staff made me at ease and very comdfortable they are right there to help in anyway,” an anonymous alum shared in a representative positive review. Overall, the vast majority of alumni reported they'd strongly recommend the facility.

Likelihood to Recommend: 4.4/5

On CiteHealth, the sole review to date was provided by a former client who awarded the program four out of five stars overall.^[1] "All in all a good experience during a tough time. Would recomend to others. Results are happening with thanks to Ad/Care," the anonymous reviewer wrote.

WHAT FRIENDS & FAMILY SAY

AdCare fared somewhat better with loves ones. Of the 14 friends and family surveyed by Rehabs.com to date regarding family participation, the majority were quite pleased. Praise for the center's staff and affordability were both common, and one anonymous loved one wrote, "I was impressed by the caring nature and knowledge of the entire staff." In general, echoing alumni opinions, those surveyed on the metric agreed that they would strongly recommend treatment at this center.

Family Participation: 4.4/5
Likelihood to Recommend: 4.4/5

The only common overall complaint from friends and family was overcrowding.

On Google reviews, the center has an average rating of 3.4 out of five stars from 24 reviewers, many of them dissatisfied loved ones.^[2] Some family members expressed concern that their loved ones were not properly cared for before discharged.

FINANCING

According to the facility’s website, AdCare accepts most insurance plans, including Medicare, placing it amongst the 54.1 percent of treatment centers in the state that accepts Medicare. In addition, CiteHealth reports that AdCare accepts Medicaid, military, and state insurance as well. The 38 Rehabs.com survey respondents to date polled on the matter expressed satisfaction with the facility's costs.

Affordability: 4.1/5

^[1] https://citehealth.com/rehab-centers/massachusetts/cities/worcester/adcare-hospital

^[2] GoogleReviews

Published on August 2018