About Walter B. Jones Alcohol and Drug Abuse Treatment Center
The Walter B. Jones Alcohol and Drug Abuse Treatment Center provides inpatient care, psychiatric stabilization and medical detoxification to adult men and women suffering from addiction. The rehab serves 38 counties in North Carolina, with treatment designed to prepare clients for ongoing community based recovery once they graduate from the program. Priority admission is given to pregnant women and HIV-positive individuals.
This term describes one-on-one therapy, in which a patient and trained counselor, social worker, psychologist or psychiatrist meets privately with a patient to discuss challenges related to lifestyle, work, family and romantic relationships that may have contributed to the development of an addiction.
Dual Diagnosis/ Co-Occurring Disorders Treatment
These two terms describe a person who is not only addicted to drugs or alcohol, but also has a mental or emotional illness, such as depression, anxiety, bipolar disorder, etc. Facilities that treat patients with dual-diagnosis or co-occurring disorders provide psychiatric treatment in addition to drug and alcohol rehabilitation services.
- Medical Treatment
- Dual-Diagnosis Treatment
- Discharge Planning
Reviewed by Our Contributors
ABOUT WALTER B. JONES ALCOHOL AND DRUG ABUSE TREATMENT CENTER
Located on the western outskirts of Greenville, N.C., the Walter B. Jones Alcohol and Drug Abuse Treatment Center (ADATC) is a state-operated facility that provides medical detox and stabilization services for individuals struggling with substance use disorder and co-occurring mental-health disorders. It's one of three such state-run detox and inpatient facilities in North Carolina, and one of 12 state-run rehabs of any kind in the state.
The center is able to accept involuntary admissions. It's also among the 26.5 percent of North Carolina-based facilities that offers dedicated services for pregnant and postpartum women.
TREATMENT & ASSESSMENT
Services are available to any adult in the facility's catchment region of 38 counties. Priority is given to pregnant women, individuals who use drugs intravenously, and those living with HIV/AIDS or other communicable diseases.
The precise length of treatment is not specified, and likely varies according to the client's needs, though the facility's website does note that treatment is intended for the short term only, to prepare clients for ongoing treatment elsewhere.
The detox/stabilization program includes medical and nursing services, as well as psychiatric treatment for any co-occurring disorders. These services are rounded out by recreational therapy, family services, and discharge planning. In addition, reviews submitted to Rehabs.com also indicated that the center uses the 12-Steps. Walter B. Jones is also one of the 10.4 percent of facilities in North Carolina that offer methadone treatment for those struggling with opioid addiction. The methadone program is designed for those who have been unable to quit opioids in an intensive outpatient setting.
Staff includes a physician, who oversees the methadone program. There's currently no further information available on the center's staff, but the 10 individuals Rehabs.com surveyed on the center's staff gave mostly positive feedback:
Staff Experience and Training: 4/5
ACCOMMODATIONS & AMENITIES
The facility doesn't currently provide any information about its accommodations and amenities, but the Walter B. Jones center has mixed-to-positive feedback on its cleanliness and extra-curricular activities from the nine individuals polled on these matters by Rehabs.com to date:
Facility Cleanliness and Upkeep: 3.9/5
Exercise and Leisure Offerings: 3.6/5
WHAT ALUMNI SAY
The Walter B. Jones center has mostly positive feedback from alumni polled by Rehabs.com at the time of this writing, with a few notes of strong complaint. The two alumni polled on the facility's counseling options and ability to treat co-occurring disorders gave the center three- and four-star ratings in each category. However, the three alumni polled on the facility's holistic offerings gave polarized feedback of two one-star ratings and a four-star rating.
More than one reviewer felt that the facility had helped them to get sober. "Amazing facility amazing people who will always be in my heart and mind... thanks for putting me on my feet an pointing me the right way again," alum Chris wrote in a representative review. However, there was little overlap between the negative reviews. R.D. described the center as "a dump," and an anonymous reviewer wrote that their treatment had been "very poor."
The facility also has mixed feedback on secondary sites, with average ratings of 4.4 out of five stars based on eight reviews on Google and two out of five stars based on eight reviews on CiteHealth.  Negative reviewers repeatedly complained of rude, unhelpful, and unprofessional staff.
"The staff are inherently rude and over-worked, therefore their overall demeanor is not pleasant," one anonymous reviewer wrote in a typical comment on CiteHealth. However, a handful of reviewers wrote that the center had helped them: "Great staff, the people and this place truly changed my life," Ashley wrote in a representative review on Google.
WHAT FRIENDS & FAMILY SAY
The eight loved ones polled by Rehabs.com to date on the facility's performance in a variety of areas painted a picture of a solid program with good family involvement but less focus on holistic offerings.
Family Participation: 3.9/5
Counseling Options: 3.4/5
Holistic Offerings: 3/5
In their comments, the reviewers repeatedly praised the center's communication with families, but noted that the center was under-resourced or under-staffed. "The education they provide is great; they taught them about their addiction. However, they need more employees," one anonymous reviewer wrote in a representative review. On the whole, the reviewers indicated that they would recommend the facility:
Likelihood to Recommend: 3.9/5
Treatment is provided regardless of an individual's insurance coverage or ability to pay, and the facility is among the 47.5 percent of North Carolina facilities that accept payment on a sliding scale. The nine individuals Rehabs.com surveyed on the center's affordability gave lukewarm feedback:
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gdickensthe best place ever
ChI was a patient there and I did not like the place at all. Some of the staff cared but most didn’t. When I left I tried to call back to leave messages for other patient and was hung up on twice very rude to me also. Makes me wonder if I received any calls and didn’t get my messages that I didn’t get.
LindaMy loved one had heard this place was "brutal" but found out that was NOT true. He received detox and treatment and kept saying how nice everyone was and how the food was wonderful. Sad to say, he isn't through drinking and relapsed about 2 weeks out. Didn't reach out for help, but as long as he is alive there is hope.
rdThe place is a dump- the facility is nasty--patients were actually sleeping on the floor-the staff does not give a rip about the patients--as soon as the insurance money is stopped out you go--do not send your loved ones there
TMAs a very concerned parent of a 28 year old addiction patient, I am disgusted and very disappointed at the clinic for their cumulative lack of concern for parents trying to help their loved one beat this disease. He has been there twice in 9 weeks and was much worse after his first stay. We were trying to get confirmation on meeting with our loved one and staff do we can speak with education about what we are dealing with and not one person has called us back. All we get is we cannot confirm or deny a person is here. Well I can I had him sent there as a father and who is watching my loved one slip away with no assistance. I expected a bit more empathy and understanding. If there was a negative rating it would select it. Also a therapist from our city who has worked with our loved one called several times with no response. It makes you feel helpless and I no longer have to wonder why the epidemic is out of control. A call back would be appropriate.
chriswilliamsamazing facility amazing people who will always be in my heart and mind... thanks for putting me on my feet an pointing me the right way again
NickAwesome staff, very clean facility! Great chef as well.
AnonymousThey really care about the patients well being. Their main purpose is to get the patient well and back on track.
Anonymousvery poor program
AnonymousWell trained professional. Food was't very good. Great experience.
AnonymousCommunication with family was great. My experience with the facility was some what limited. The staff seemed friendly and helpful. This is a hard situation for families when a love one has to be admitted. I don't recall my family member having a complaint.
AnonymousThe education they provide is great; they taught them about their addiction. However, they need more employees.
AnonymousThe community and family interaction was great. Great place that helps people through troubled times. However, the location and food was not the best.
ShannonThis program helped me. The counselors were great but the food was bad.
MaryIt was a very good place and they are great at helping people deal with substance issues.
AnonymousI was not pleased with this facility.
parnell h.I was admitted to your facility in 1971 and have been clean and sober for 41 years after a short relapse. I owe my life to Walter B. Jones and the things l learned there. I have nothing but praise for your facility. I, like most patients, found things to complain about while l was there, but 41 years later l still apply the things l learned to my everyday life. It does work. The thing that l still find amazing is you can be sober and happy at the same time. Thanks!!!
anonymousI think they were an excellent facility. I wish my daughter had stayed longer. She left before her time was up. Seemed like a prison to me, but I know it has to be like that b/c of dealing with addiction. Someone had to be present when I visited. It took an act of Congress to get to visit her. Everything I took her had to be given to the front office for inspection b/4 they gave it to her. I found out some of the items I took her (like chapstick) were thrown out b/c they were against the rules. She had a full scholarship there and blew it. She left there b/c she didn't like being told how to parent. She also didn't want to enter the work program. She remains drug-free a year later, but still practices a lot of behaviors that could send her down the slippery slope. Not the facility's fault.
skbThe grounds were gorgeous and the success rate was fairly high. It is run by recovering addicts. The program was set up correctly but people enter thinking it will be easy and it is not. I would say a facility needs to be at least 90 days to be successful. It takes 30 to clean up and get your thinking straight. I have been sober 10 years.
JoyceWould recommend sending a loved one here.
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